Family Ford

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Family Ford

4.9
Overall Rating
(13)
Recommend: Yes (13) No (0)
Write a review: Sales | Service
sales Rating

Ford Escape

byPFeely1on 11/16/2017

My experience with this dealer was great. I leased my second car from them and again I am very happy with the car. The whole process was fast and easy. They are very professional. I told them what I wanted, they located a car for me, delivered it quickly and went over how everything works and even set up the Bluetooth for the phone. I highly recommend this dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
15 Reviews
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service Rating

Routine maintenance

byHenryfordon 09/11/2018

Oil change and tire rotation. Quick in an out.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

family ford netcong nj

byM.SARNAon 06/16/2018

I was very satisfied with quality of work performed on my wehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New Car - First Visit

byNancyGoon 01/24/2018

Facility and staff at Family Ford very nice. Was not pleased when an hour after leaving the dealership, I was called back for additional pictures of the passenger seat that had a pulled thread. I live 35 miles away. I was also not pleased with the outcome that Ford Motor Company would not take responsibility for the pulled thread on the passenger seat, that was reported, when I purchased the car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ford Escape

byPFeely1on 11/16/2017

My experience with this dealer was great. I leased my second car from them and again I am very happy with the car. The whole process was fast and easy. They are very professional. I told them what I wanted, they located a car for me, delivered it quickly and went over how everything works and even set up the Bluetooth for the phone. I highly recommend this dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
service Rating

FORD F150 KING RANCH crew cab Brake failure immediate need of repair.

bynickyd388on 08/30/2017

My Ford F150 King Ranch broke down due to brake failure on the way home from my place in Poconos. Family Ford was The closet Dealer . I live in Moonachie in Bergen County, I was informed that my truck could not be serviced for over 10 days. The service representative Jim was very apologetic and said he would explain my circumstances he would ask the SERVICE MANAGER Alex if anything could be done Alex agreed to fit me in . My truck was ready to go the following morning. What service!!! Kudos for Jim and Alex you guys were terrific . I also thank the techs that did such great and quick repair. I also cant forget the courtesy car driver Eddy. FAMILY FORD WAS GREAT! GREAT! GREAT! GREAT!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always Excellent Service!

byMariaaaon 08/15/2017

I have been using this Ford service center since I bought my first Ford Escape in 2011. I have always had excellent service starting with the service desk and the technicians who work on my SUV. I highly recommend them!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ford Escape Repairs

byvoxheadon 08/14/2017

Our son's 2008 Escape had some steering issues that caused worry, so we brought to Family Ford for evaluation. The repairs were made quickly, and competently. The vehicle steers like a new car now. He also had been hit in a parking lot, causing minor damage as panels needed to be duct taped together. They were able to repair by replacing latches only, saving a lot of money. Just a great crew to work with, John on Service, Ken in the bay. Hats off to the body shop guys too!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My new truck

byScope55on 08/08/2017

I love the truck and the sales team was amazing and the service department is friendly and honest. Telling all my friends and family that family ford is the place to go.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Ford Dealership in Northwest Jersey

byBobbyBBon 06/20/2017

Purchased a Ford Focus 2017 w/EcoBoost. I dealt with John in Sales and Fred in Finance and everything went smooth. They are the best! I have already recommended them! This dealership is on the ball. No bs. No hassles. Sharp! Whoever owns this company deserves to be acknowledged as one of the best dealerships I ever dealt with, and believe me, I have owned dozens of Fords in the past, and dealt with a few not so savvy dealerships. So I think I know a good one when I see it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Extremely Satisfied Customer

bybob0121uson 06/15/2017

I recently had front and rear end body work done. Out of all the quotes I got, yours was the cheapest by a few dollars to several hundred. But, that was not my deciding factor. Craig and Robin went out of their way from quoting to completing the job. I felt secure letting Ford do the body work because of the excellent service I have always received from the maintenance department. They not only fixed the areas from the accident, but cleaned and polished the entire outside of the vehicle. Craig even touched up some chips made from rocks and painted the entire front bumper which was not expected. Needless to say I was thrilled. I was not charged one penny more than estimated. This gave me great peace of mind since a family member hit my SUV and didn't wan't to go through insurance. Family Ford just keeps exceeding my expectations in every way. They have a permanent customer through me. I can't thank Craig, Robin and the whole team involved in fixing my truck enough.. I hope the service personnel behind the scene hear the praise they deserve....

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always a pleasure to bring my Explorer for service

byrandiboumanon 06/14/2017

Always a pleasure bringing my explorer there for service. Prices are competitive, I receive reward dollars to use toward future services. Everyone working there very friendly and helpful, they take the time to explain your bill etc...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Family Ford lives up to the "Family" name

byMcapone1980on 06/14/2017

Rick was our sales representative. He was awesome. No pressure and easy going guy. We love our 2015 Ford Edge! Me and my wife were very impressed of the fact that the time was taken to fully detail the vehicle and fill up the tank! Dealers now adays don't do that too often and especially not with pre-owned vehicles. This experience was literally the best I have ever had at a car dealership!! Thank you so much Family Ford you truly stay true to the "Family" name.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

I love my 2017 Fusion Titanium

bydorie7007on 03/21/2017

Family Ford does treat you like Family. This is my second lease with them and they knew exactly who I was when I came in the door. I love Keith and Fred. Always exceeds my expectations. And the service department is very friendly and competent.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fred Mundhenk is the best and the price/selection great

bysussexpeteon 11/23/2011

I cannot recall a better experience in the last 30 years at purchasing a new car. I never felt a bit of concern that I would not receive the best deal and I would be given the option of choosing the best car. Thank you again Fred Mundhenk of Family Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

King of the upsell

bydemo_derbyon 07/02/2011

We've used this dealer ship since we bought our explorer and over the years my wife has gotten good at telling them no, just change the oil. They constantly try to upsell brake jobs, batteries, tires ... There have been times that the tires were bare and they pushed theirs to replace and even once when we bought from them when I forced them to match a price. Every other visit they ping us on the battery (car never had a battery issue since we bought it). They always push for their multi-point inspection but they missed metal on metal brakes last time around causing me to have a full front brake replacement 2K miles later, we had a tranny issue and they wouldn't take us for 4 days (bought a new car in that time, not a ford) when they did take us they never looked at the car, tried to sell us a rebuilt transmission and ultimately lost us as a customer. They do ok work but they are so high pressured with their add on sales and I don't trust that everything, heck anything that they fix actually needed fixing. If something is supposedly an issue ask for a second opinion.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

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