Mahwah Ford

Today closed
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Mahwah Ford

5.0
Overall Rating
(4)
Recommend: Yes (4) No (0)
Write a review: Sales | Service
service Rating

2018 Fusion

bybabyblueazuriteon 05/26/2018

2018 Fusion in for recall on steering wheel and oil change. I left some instructions and they were followed to the letter.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
8 Reviews
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service Rating

2018 Fusion

bybabyblueazuriteon 05/26/2018

2018 Fusion in for recall on steering wheel and oil change. I left some instructions and they were followed to the letter.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Review Service Staff

bykathy.abramson 05/17/2018

The Service Staff is so very kind, attentive and friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mahwah Ford

bystarrcaton 09/27/2017

Shannon took good care of me even though the recall took longer than expected. But I had a loaner so I was OK and I consider it finished in the time frame promised. And she was always following up so I knew what was going on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good job

bycadixonon 06/15/2017

After just thinking I needed inspection I had numerous lights show up indicating trouble and Dave explained them all and gave me a loaner car...I had big trouble but got everything done in 2 days.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great no-hassle experience.

bywlamb76on 05/17/2016

We had a great experience with our salesman, Rich Bennett, and Mahwah Ford. We got a good deal on a great used car with no hassle. These guys are honest brokers, and I would give them my business again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Poor salesmanship

bybrentyon 08/11/2011

The first time we went up there was no one available to help us. They had to look for someone. Seemed like they didn't want to sell a car. We waited, and then we did get a very nice salesman and he spent a good deal or time with us that day. We needed to make up our mind between 2 vehicles we were interested in. We said we would be back. When we came back we had an appointment and we were waiting for over half an hour. We were serious buyers! Our salesman was with someone else and when he came over he said that the person to look at our trade in was very backed up. He did apologize. Left us hanging. When he was finishing up with others he came and sat with us, and seemed not to remember all we had gone over last week. Again he got up to take care of someone who came in for a loaner car. After an hour we left. I don't think this is any way to treat customers. We wound up buying the vehicle we wanted at another dealer ship, for a better price and was in and out in a lot less time.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Happy with Mahwah FORD/KIA

bybruceegen510on 07/14/2011

The place was pretty busy during my 2 trips to Mahwah Ford/KIA (and I thought that was a good sign). My overall experience was excellent! This is a family owned and operated dealership, and their commitment to customer service was evident to me. They had the car I wanted in stock and they sold it to me at the right price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Overall Experience. Great People, reasonable price!

bydfdrummer1on 01/24/2008

When I first arrived there i was met by a showroom filled with desirable cars. I was then immediately confronted by a pleasant sales associate who offered assistance. When we got down to business and discussed what car I wanted, and the financing options they were very fair. They must have had about 150 used cars on their lot as well, which is more than enough for most people. Most of them were 2006-2007 fords, however there were also some other brand cars (i am assuming they are trade-ins). Also, they were very professional, it was a nice looking dealership, comfortable atmosphere. THEY DON'T PRESSURE YOU...which i found surprizing! GREAT DEALERSHIP, WILL DO BUSINESS AGAIN. A+++++++++

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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