Buick GMC of Mahwah

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9:00 AM - 8:30 PM
Tuesday
9:00 AM - 8:30 PM
Wednesday
9:00 AM - 8:30 PM
Thursday
9:00 AM - 8:30 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Buick GMC of Mahwah

2.0
Overall Rating
(4)
Recommend: Yes (1) No (3)
Write a review: Sales | Service
33 Reviews
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sales Rating

DECEPTIVE BUSINESS PRACTICES

bysara_11on 10/04/2017

Manager Stephen, acting in concert with Sales Professional Marlena, defrauded my handicapped elderly mother out of $500. Specifically, my mother was interested in buying a car, but wasn't ready to commit, wanting to have family review the terms beforehand - so she would not sign a contract or even verbally agree to buy a car. The manager and salesperson pressured her into giving them a check which they repeatedly promised they would not cash until and unless she decided to buy. They said that if she decided not to buy, she could call and they would "tear up the check." Two days later, we returned to Mahwah Buick requesting the check back. Marlena had us wait while she went to get the check, but instead the check was deposited while we were standing there - as evidenced by the bank's time stamp. My Mom filed a complaint with the NJ Attorney General's office, and we are proceeding with legal action to get her money back. When deceptive business practices emanate from such a high level, it indicates the conduct is acceptable throughout the business. Buy elsewhere!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

[non-permissible content removed] and totally unprofessional

bykashif11on 05/02/2017

[non-permissible content removed] Very unprofessional dont waste your time people. So i like a 2013 GMC denali 1500 on the website of buick-gmc of mahwah. Send in an internet inquiry and was contacted by a salesperson named Matt Berkowitz on 4/18/17. Who sounded very professional at first but he showed his real face later. After getting all the information about the vehicle I submitted the credit app online on 4/19/17 and was told by matt that i will be contacted by his managers soon. Today is 5/2/17 and no one I really mean it no one has ever got back to me. In the meanwhile i called the dealership spoke to matt and he promised to call me back which he never did. Shame on you matt and who ever responsible that's how you guys treat your potential customers. You guys made an inquiry on my credit report and still never got back to me with any answer. I will never come back to you for any business also tell anyone i know not to go to you and make sure to spread the word. And Ryan mays i even told you that no one get back to me but you didn't even bother getting back to me as you promised.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Very impressed

byEMO2017on 04/19/2017

The buying experience was very straightforward and far more pleasant than the other dealers we visited. I must credit Elaine for much of that - she is a true professional and made us feel comfortable throughout the entire process. We've been very happy with the car and the entire transaction, and I look forward to returning to this dealer in three years for another car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Horrible dealership

byHlikkc214on 12/21/2016

Don't trust them. They will get you from somewhere with the pricing. Once they get the car out there dealership, they are totally different people. I called them for the mistake they made on my puchase, Sam hung up on me with no apology. Don't ever go to this place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Elaine convinced me that I can get a good deal and I did get a good deal !

byScottF3797on 08/11/2016

All I can say is that I was torn, I loved my Toyota Tundra Platinum, and did not really want to trade it in. I drove three different Yukons, the small one, the XL and the Denali. I was told by some people that its as good as the Escalade, and with a better sticker. It is It looks better ion the outside too from the rear. The Denali is MUCH better than the non-Denali. So how do I afford a vehicle that almost $ 80,000? great discount, Rebate, and a net trade higher than my original number was. So I did not want Black or White, and walked out with a pretty Silver model, not first choice but a great compromise. Warranty to 100,00 miles & 7 years. Now I have peace of mind for a payment exactly what I originally wanted. NO compromise, and Elaine & Steve were definitely good to deal with. Highly recommend them !!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Thank You

byterrain5on 07/27/2016

Always a pleasure to work with Krystal and Donald. I am sure the mechanics are wonderful too but I don't really interact with them. Thanks for always taking care of me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great salesman

bydebulahon 03/07/2016

Was lucky enough to meet Mark Crosby great salesman had all the answers made the leasing experience easy wound up with a 2016 GMC very nice car the only negative was went at 1 o'clock didn't sign papers till about 4

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2016 Buick Enclave! - Elaine is a rock star!

byenorton003on 02/19/2016

Elaine has been really great and made the leasing experience a breeze. I was glad when we didn't have to hassle back and forth about pricing. She has been very responsive to my calls. I also would like to say thank you as my father-in law decided to buy out my previous lease and your dealership helped handle the purchase with ease taking the burden off of me. I leased a car that was sitting on the dealership floor so there have been a few issues with it that service has been taking care of for me but it has been inconvenient in having to drop it off. Other than that I am happy with the car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
service Rating

Buick Regal GS maintenance

byfdefinoon 11/09/2015

Surprised at how quickly the issue was identified. Issue was resolved promptly and also had time for other routine maintenance to be performed at the same time. This saves me time and energy. No second trips. Usually deal with Krystle who is always extremely pleasant, knowledgeable, and helpful but everyone i've spoken with is the same.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2015 GMC

byHenryqloveon 11/06/2015

our disappointment occurred when we went to pick up our car, We had to wait one hour to see the business manager to sign papers .Although the saleman had requested the car preped for 2pm, the car wasn't touched until 2:30. The person who went throught the car with us was an expert.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

excellent customer service, positive friendly and quick service pleasant

byjunelynnon 10/15/2015

I am very pleased with the service dept especially the young lady who assisted me at drop off . I feel she is a real asset to Buick of Mahwah

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Buick-GMC of Mahwah experience was wonderful.

byRose0000on 09/24/2015

This dealership is wonderful. We just had our car serviced. It was diagnosed and done quickly and never had a moment of inconvenience. As always, we appreciated the clean new loner car, very friendly staff and experience overall.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

GREAT DEALESHIP

byGary5472on 09/20/2015

As always Krystal (their service writer) diagnosed what the problem was and their techs repaired what needs to be done with the piece of mind the problem is fixed correctly the FIRST time. In 7 years I have never had to bring back any of my cars for a repair that they fixed . We highly recommend BUICK GMC of Mahwah to our family and friends for service on any GM product and if you need a new auto you come to the right place.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

genuine, honest, friendly

byAngeliqueParon 07/29/2015

We drove over an hour to go to this dealership due to a recommendation from a close friend. We felt comfortable with Elaine (sales lady) and Steve (manager). There was zero pressure, they allowed us to speak in private and think about our decision without any interruptions. They answered the thousand questions that we had without a sweat and were very patient with us. I feel they were genuine and honest. The contract was exactly as we discussed with no ambiguous fees. This is my 8th vehicle, but my first from GM. We never had such a smooth, honest, and comfortable sales experience prior to this one. Elaine welcomed our 12 month old son's presence and helped entertain him while we looked around and developed the contract. She is very kid friendly. They were extremely knowledgeable and had well rounded vehicle stock of all the Acadia trim levels we wanted to see and drive. We will buy another vehicle from Elaine and Steve at Mahwah Buick GMC. We are very happy with our Acadia Denali.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Problem Solved!

byCaroline_Jon 05/06/2015

I appreciated the quick follow up to a question regarding my cracked windshield. I was quickly given another appointment at my convenience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Love Team Mahwah

bygcnphillyon 12/23/2014

I recently made a used vehicle purchase at Cadillac of Mahwah and was completely blown away by the friendliness, knowledge, and efficiency of the entire team. When making a vehicle purchase, I tend to buy used, but look for well-rated, good value purchases. Everyone made me completely comfortable from the very first call, and when I got to the dealership, every positive impression I had was confirmed and I immediately made the vehicle purchase. As I walked through the used dealership showroom, I surmised that every car there was an exceptional used vehicle. They even beat the interest rate offered by my home bank and kept the financing process smooth and simple. It was less than 45 minutes from test drive to driving home. This was by far the finest vehicle purchase experience I've ever had. Great place to purchase a vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

GREAT DEALERSHIP

byGaryschneider3on 10/16/2014

I have been using your dealership for the past 2 years. I started using the dealership to service my 2 Buicks. The service dept. headed by George and Kristal service writer have been great. I know that when I pick up my car its serviced correctly I have never brought my car back for any problems. From my experience in service I met Lou in sales. Lou worked with me last Jan. he was able to take my 2011 Buick and put me in a 2014 another great experience. I have only good things to say about the dealership. I will be using them for my service and any car purchase I will need.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Periodic Maintenance

byThomasjclarkon 10/08/2014

Took a lot longer than I anticipated. I also booked my appointment online, never received a confirmation, showed up and they told me I was scheduled for another day. They did fit me in. Took over 2 hours to complete.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Satisfied Customer

bywildturkey2on 09/20/2014

Took my GMC in for servicing at appointed time. Waited for it. It was completed in a reasonable amount of time to my satisfaction. Everybody is very friendly and remembers me by name.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Dealership!

bywildturkey2on 09/12/2014

Friendly and competent personnel. Always ready to help. Bought my last SUV there and will continue to buy my cars at this dealer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Sales Team

bywildturkey2on 02/19/2014

Just purchased a 2014 Acadia Denali on a 39 month lease. Sales and financing personnel were very knowledgeable and helpful. Was able to turn in my 2010 leased Acadia 6 months ahead of time and got a great deal on the new one. Highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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