Towne Toyota

Today 9:00 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Towne Toyota

3.8
Overall Rating
(17)
Recommend: Yes (11) No (6)
Write a review: Sales | Service
sales Rating

Very Positive Experience

byFranon 10/06/2018

Today I purchased a Rav4 from Towne Toyota. Garrett was the salesperson and he was awesome. He listened to what I wanted from a vehicle and worked with me from there. I would highly recommend Garrett and Towne Toyota.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
37 Reviews
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sales Rating

Very Positive Experience

byFranon 10/06/2018

Today I purchased a Rav4 from Towne Toyota. Garrett was the salesperson and he was awesome. He listened to what I wanted from a vehicle and worked with me from there. I would highly recommend Garrett and Towne Toyota.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Highlander

byJlynnkerron 08/27/2018

Dave Decker made shopping and buying quick and easy. He’s funny and pleasant and gets the job done right! No hassles!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Exceptional Service

byJoanneon 08/25/2018

I have been using this Service and Parts Department for about ten years now and they are always very professional and courteous. I normally buy oil and various parts from Steve and he is always very helpful and courteous and a pleasure to work with. He always know exactly what parts and double checks the VIN and prints a diagram for me when necessary....always taking that extra step to assist me. Eric in the Service Department is very courteous and professional and whenever I have service done it is always a pleasure to deal with him as well. I could easily go to Newton dealer, which is closer to my home, but this Service and Parts Department always goes the extra mile for me, so they are worth the extra time to get to them. When I am ready to purchase a new vehicle....they will be my first stop!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Service!

byABon 08/20/2018

Our experience with the dealership couldn't have been any better. We were greeted by Duvan, who was very friendly and courteous. This was our third dealership, so our expectations were running low. Duvan was helpful, completely relaxed, not aggressive at all (which we loved) and very understanding. He listened patiently to our requests and was honest with his answers: when he didn't know one right away, he didn't pretend to know it, instead, he offered to learn about it and get back to us. Since we weren't ready to commit, he didn't rush to make a sale; instead, he gave us his card and told us to give him a call. We did our research, asked a bunch of questions, and waited for him to respond. Our entire process entailed of 3 separate visits, two different test drives, and a few hours of negotiations. Afte all was said and done, we bought the car from Towne, feeling like we got a fair deal while knowing we got the car we wanted with the features we were looking for. I highly recommend Towne, and specially look for Duvan, who will be sure to take care of you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Experience

bymadisonon 08/15/2018

Purchased a Tacoma from Fred Dargento The first phone call, i spoke with Peter M, he was very professional and answered all the questions, he was great My salesman was Fred D he was awesome , Fred simplified the whole process and made the transaction simple and easy, works for me. Fantastic customer service. Thank you so much Fred.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fair and friendly salesmen

byHenahkateon 08/06/2018

Bought a Camry from town Toyota from Duvan gallego! So happy with our experience there. We used to go to a different dealership and this definitely beats them out. They did everything to make it as fast and easy as possible. Salesmen there are so helpful and friendly. Will definitely go back in the future and going to them for all our service needs!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Excelent experience

byCristianon 07/27/2018

Dave Decker amazing

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Toyota For Life Customer

byVanessaon 05/31/2018

i love this dealership and my salesman Little Fred H. He is the very best. I am beyond satisfied with the service and 2018 Corolla that he arranged for me to lease. Don't hesitate to stop by and ask for him. I would give him a 10 star rating if it were possible.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Toyota For Life Customer

byVanessaon 05/31/2018

I just got home from Towne Toyota. Little Fred H. was my salesman and he is the BEST EVER! He treated me with courtesy, respect and professionalism that would rival any other. My credit is at the bottom of all ratings and he worked hard on making it possible for me to drive off in a brand new Corolla. I refer to myself as a Toyota for life customer because this is the 7th car I have leased from this dealership. I'm crazy about Toyota cars and their high reliablity, It's always a little emotional for me to turn in a leased car; lost of memories but this new one is out of this world. Do yourself a favor and stop by the dealership and ask for Little Fred. I am beyond satisfied with the product and especially the service. Thanks Little Fred.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Looking to purchase

byEdwardon 01/30/2018

Literally went to dealer to buy a car but was only offered $100 off the listed price on the used car even when Edmunds had a certificate for $300 off. When I went to negotiate the $295 prep fee was told that they have to do all kinds of stuff. Sales personnel tried to make me think that because they put new tires on the car they could not budge on price. The sales personnel never even counter offered with anything better then $400 off. When contacted via text they wouldn’t even get back to me. I guess everyone who goes to Towne Toyota pretty much agrees to their sales tactics. Totally disappointed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Looking to purchase

byEdwardon 01/30/2018

Literally went to dealer to buy a car but was only offered $100 off the listed price on the used car even when Edmunds had a certificate for $300 off. When I went to negotiate the $295 prep fee was told that they have to do all kinds of stuff. Sales personnel tried to make me think that because they put new tires on the car they could not budge on price. The sales personnel never even counter offered with anything better then $400 off. When contacted via text they wouldn’t even get back to me. I guess everyone who goes to Towne Toyota pretty much agrees to their sales tactics. Totally disappointed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Disgusted with Service

bycarleroon 12/30/2017

On my 12/26 Service write up it states "customer states perform synthetic oil change" why would it state that when I didn’t ask for that? The use of formatted write ups is confusing to the customer & doesn't reflect the actually service performed. Also when I got home I noticed an oil drip on the floor, I have to tighten down the filter canister & clean oil off it. Also I went round & round with Towne about covering defective leaking TPMS valves which they wouldn’t cover. I actual have an appointment this week with Costco to get a new valve stem replaced due to it leaking. So why in the "multi-point Inspection" sheet would it state all tires "checked & ok" so when I got home I checked that bad valve stem & it read 28 psi all others were at 32 psi, again not actually reflecting the reality of the tire condition. if fact can any of this multi-point inspection be trusted! again a formatted write up! We were charged more than we were use to when picking the car so when we arrived & presented a $25.00 coupon for service, why weren’t we told of the breakdown of costs of the service oil change by Lisa? That would be so & so and with your $25.00 coupon you total will be so & so. Lisa said when I called her back that the cost of an oil change that use to be $30 dollars had gone up, so why weren’t we informed of that during the Service write up! Also I got over charged $5.00 for an oil change on which I brought up to Lisa on the phone so she had to credit me back the $5.00. It's all the incidents that we encounter time & time again with Towne service that we have concluded that your dealership is in need of some customer service re training to bring back the trust of loyal customers. We are total disgusted with being treated like this, there are plenty of service shops out there who are eager to please people for their service needs, I’m afraid Towne has become one who has lost all credibility with the buying public.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Very poor responce to engin light oh

byEnginlightonon 08/04/2017

Went ledgewood nj town Toyota for engine light on was told the entire exhausts system need to be replace because they could not determine which cat was bad a price of 3333.00 I said the seems a bit harsh they then charged me 138.00 for putting a meter on my truck after being there only about a half hour. This can be done at a part store for free what BS. I hope it was worth losing a coutomer that spends 5000 to 10000 a year at the service there because that was what it cost YOU. I will never recommend this Palace again I am WOW what a rio Off. Lost Customer Matt Glass

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Happy Tacoma Owner

byHappyTacomaon 06/29/2017

Purchased a 2017 Tacoma from Fred Hemmerich. Fred took the time to explain the vehicle and was an absolute pleasure to do business with. Definitely an asset to Towne Toyota and will recommend to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

RAV4 hybrid

byMlawlesson 06/11/2017

I purchased my Hybrid RAV4 at Towne Toyota with Fred. It was a very pleasant experience from start to finish. Easiest car transaction that I've ever had!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Horrible service! Dishonest people!

byPromode2016on 02/27/2017

We had our car serviced and asked for a tire rotation. We have heard that this dealer is very dishonest with customers so we made some marks on the tires. When we were told that the service was done, we asked to see the car before paying but found the tire rotation was never done. Then we confronted the dealer with our evidence. Out of embarrassment, they gave a free tire rotation. DO NOT go to this dealer for any service!

  • Recommend this dealer? No
sales Rating

Reading this will save you $$$

bybackstreetson 10/22/2016

I just went through an extensive search for a Corolla in which I contacted several dealers ( over 10) gathering and comparing tons of information. After that long search there was one dealer that clearly stood out above all the others which was Town Toyota. I dealt with Marinda B, Nicole E and Fred H. They were beyond outstanding and all incredibly helpful,honest,transparent, not trying to hide fees and without question trying to help me make the best decision with truthful information. All dealers say it, but Town truly gave me a price that was a significant discount eliminating the need to have a big hassle over the price...or worse yet end over paying for the car ( which will happen to you at another dealer).....I know because I had numerous other quotes. Also, there were several costs that were all lower at Town Toyota vs the other dealers and many of the other dealers had additional hidden fees they were attempting to charge me without any discussion. This was the best car buying experience I have ever had and I never thought I would ever say those words. I will make this very simple, if you are looking for a Toyota and do not buy it from Town Toyota I believe it will cost you a lot of $money and time..........your call from here.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

byCecig40on 09/27/2016

Great service, fast, responsable staff and vi nice facilities

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great car buying experience

by1reviewon 04/18/2016

I have dealt with Fred D he helped me to find the right car that fits my needs and my budget the process was simple and staight forward

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pawsome experience

byfostermaon 04/04/2016

We were looking for a used mini van to help us with transporting rescue animals and we met some of the most caring people at Towne Toyota! Isaac Reek saw our needs and met them with just the right van. He was extremely helpful and caring! If you want to meet a great sales person go see Isaac, he will help you find just what you are looking for and at just the right price! You will also want to meet Peter Mankind in finance! He will help you out with the right warranties for your life style. We could go on talking for hours at this location because they have some of the best and most caring people! Before you go anywhere else please just stop in and say hello to Isaac and Peter!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

caroly50

bycaroly50on 02/05/2016

I dealt with Isaac Resek at Towne Toyota. I couldn't have been happier.Isaac was very helpful, honest and easy to deal with helping me to choose the right car. I left Town Toyota with a beautiful car.It was a great experience thanks to Isaac and I know that my family will be back to buy more cars from him. If you want an honest and capable salesman ask for Isaac and you won't be disappointed. He also has a very pleasant personality.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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