Coleman Buick GMC

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09:00 AM - 09:00 PM
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Friday
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Saturday
09:00 AM - 05:00 PM

Customer Reviews of Coleman Buick GMC

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Excellent Car Buying Experience!

byColemanFanon 04/23/2017

I just purchased my 4th vehicle from Coleman Buick and it was another amazing experience. I came in to “browse” and somehow, the wonderful Chris Tandy worked with his manager Ty Trill to not only get me out of a messy situation with my current vehicle but to have me driving off the lot in the car of my dreams! I still can’t believe it! Bring your top hat with you because they are guaranteed to pull a rabbit out of it! Chris educated me throughout the entire process and I felt like we were working together. Listen, for most of us, no one actually looks forward to the car buying process but I’m just going to say it….my day at Coleman was actually FUN! They gave me a VERY fair deal on my trade-in and made me an offer on a new car that I simply couldn’t refuse. The icing on the cake was Rory in finance working to get an extended warranty worked in to my already tight budget. More magic! I feel confident posting this review since I know this to be a consistent trend with Ty’s Coleman team. They take care of their customers!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
22 Reviews
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service Rating

Service

byMmulhallon 10/09/2017

Another great experience at Coleman!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Car Buying Experience!

byColemanFanon 04/23/2017

I just purchased my 4th vehicle from Coleman Buick and it was another amazing experience. I came in to “browse” and somehow, the wonderful Chris Tandy worked with his manager Ty Trill to not only get me out of a messy situation with my current vehicle but to have me driving off the lot in the car of my dreams! I still can’t believe it! Bring your top hat with you because they are guaranteed to pull a rabbit out of it! Chris educated me throughout the entire process and I felt like we were working together. Listen, for most of us, no one actually looks forward to the car buying process but I’m just going to say it….my day at Coleman was actually FUN! They gave me a VERY fair deal on my trade-in and made me an offer on a new car that I simply couldn’t refuse. The icing on the cake was Rory in finance working to get an extended warranty worked in to my already tight budget. More magic! I feel confident posting this review since I know this to be a consistent trend with Ty’s Coleman team. They take care of their customers!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unprofessional and sneaky

byTracey929on 09/24/2016

Went there and they could not meet my price which was ok. Days later they called me and told me they would do it for my price. He assured me everything was good to go since I had over an hour drive. Once we got there after 40 min the manager came out and told us thete was a miscommunication between him and the salesman and they could not do my price. They just lied to get us up there. Very unprofessional amd sneaky! Will never recommend them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Car repairs

bycsedgwickon 07/03/2016

Team at Coleman was great from start to finish. Thanks. xxxxxxxxxxxxxxxxxxxxxxx

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional service

byJryder7on 05/16/2016

Nicole in the service dept is always friendly professional and helpful!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Because of Nicole

byMinisterDivaon 04/13/2016

I keep coming back because of Nicole. She makes sure my truck and I are taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

great experience

byoleg123on 02/23/2016

I walked into the dealership with the intention of leasing a new car but I wasn't sure of what I wanted. Everyone I met at the dealership was very friendly and pleasure to work with, especially Rick Yacyk. From start to finish Rick was professional, friendly, honest and courteous. But my wife wasn't satisfied with my decision. And then I asked Rick for help again. He shoved me another model and we made a great deal. Now our family happy with our new car. Thanks Rick and Coleman for everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good service

byJaworskiwlon 02/10/2016

As usual, Coleman provided excellent service. Everyone teats customers with courtesy and respect.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2011 Yukon XL Denali service

byRoncinkon 06/17/2015

I have been a Coleman GMC customer for many years & always get courteous & professional service. Sometimes it's not perfect but they always make it right. This was my 50,000 mile service with an oil change. When I called it was scheduled for the next workday and completed satisfactorily before the time quoted. Nobody likes todays prices but their price is in line others offering the same service. If you want it done right in a neat, clean, & professional shop give them a try.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Replacement of defective part on 2014 GMC Acadia

byBoricua001on 06/12/2015

My Acadia had a defective clutch assembly (part of the rear universal); whenever the vehicle was in motion and I had to make a right or left turn, you would hear like a rubber on rubber type of noise. Took it to Coleman's for service and the problem was diagnosed right away and taken care of. Great service advisor's and technicians.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Car buying made easy!!

bySharon214on 06/11/2015

I had a great experience at Coleman. This was my second lease in less then 2 years. My salesperson Chris Tandy made it the best experience ever. He takes the time to help you understand what you are buying and then teaches you how to use all the technology. My first lease was 2 years old and he still was showing me how to use things in that car. It doesn't matter if you forget how to he is there to explain it again even 2 years later. If you are looking for a vehicle and don't want to play games see him at Coleman.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Coleman Cadillac

bycoachcpdon 06/10/2015

I was pleased with the work done on my car. It was a recall to fix a problematic key and was completed in one hours time . Everyone was courteous and attentive.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

DLWyyn

bydarlungon 06/01/2015

The service manager was very helpful and accommodating. The service was performed as quoted; my car was washed and waiting for me on time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Billing

byrjv5917on 05/23/2015

When the vehicle was picked up the bill was not reviewed. After review at home I noticed that the 20% / $100.00 maximum which Coleman had emailed was not applied. I called only to find out that my credit card could not be used for the credit and that the credit would apply to our next service. I was disappointed that the credit was not calculated properly and that I will need to wait several months before my next service. Also, your invoicing is confusing. I asked about your hourly labor rate and was told that it was different for different parts of service. The hourly rate should be shown!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Excellent Buying Experience

byjvc2530on 03/06/2015

On Saturday, February 28th 2015 we came in to test out a 2015 Canyon. From the start we met with Paul the Sales Manager, who directed us to Jordan. Both were more than professional, they were hard working and I don't think we've ever had anyone work so hard to get us the deal they wanted us to have. Professional and courteous, hard working and honestly are the words I would use to describe both of them. Once we worked out the deal, Jordan went well above and beyond his duty to us, to help us out. From unloading my old truck to guiding us on what to do with the new truck, and the details... he was spot on with everything. I've never, ever written review like this before so believe me, there is no making this up. Our only complaint was the amount of time it took to get to the Finance Department. We were there at the Dealer at 230pm and didn't until 630ish. Way too long. Our deal was done and ready for finance by 4 - 430pm. No reason for it to take so long to sign the papers but unfortunately, that is how it went. Other then that, this was one of, if not the best, truck buying experience we've ever had. I would recommend speaking to Paul and Jordan, to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

transmission

bykahavelon 10/02/2014

My vehicle was out of service for 5 days. Joe F. took care of everything and kept me informed along the way. He made this situation a lot easier than it could have been.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fast service!

byKal087on 09/16/2014

I arrived at 1:50 picked out my car my decision was made by 2:10. Just the way I like it

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Very disorganized place. Everyone finger-points at each other.

bylovemycar36on 07/24/2014

I have taken my car for a seat replacement. After I got it back it was not properly connected, so the heating and seat cooling did not work. It took almost 5 months to have the dealer contact me back (after numerous attempts from on my part) and have a loaner for me to leave my car for repair. I got my car back the second time and now both seats (passenger and driver seat) don't get cooled or heated. Also, my door needed to be adjusted. One would think when you call the service rep they take care of the appointments and coordinate the internal schedules to get the work done. Instead, auto body dept and service rep seem to work like they don't work for the same company. Rather than help you service your car they drop the ball and then they finger point at each other.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

In my opinion, couldn't ever tell the real story

byGMCACADIAOwnon 07/06/2014

I brought my vehicle in to have the windshield wiper pump looked at. I received a call that the dealer took it out for a test drive and informed me that the control arms were out of spec and needed repair. I don't know how or why a test drive is necessary to test the wiper fluid pump. Service Tech didn't give me a straight answer. This would raise the bill from 600 to 1600 dollars. I declined the control arm service. I also had a coupon for 25% off all service. In my opinion, for a 600 dollar bill, I would get 150 dollars off. The service tech said it was removed from "Labor" but couldn't show me how much labor was actually put into the vehicle and only took off 50 dollars. Eventually I got it down to 100 dollars off but never the full 150. The service tech first indicated it was only off of parts to get to the 50 dollars. Then the service tech indicated it was only off 1 of the services performed...not all the service performed. No where in the coupon did it state any of this. In my opinion, I felt like they did everything they could to not honor the coupon. Finally, the moon roof service was not done correctly and I have to bring it back. As soon as I get this all straightened out, I will do my best never to patronize this dealer ever again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Love my Acadia!!

bytammyandmatton 12/23/2013

Easy process :) My husband and I went to Coleman this Saturday afternoon to look at both new and used/certified GMC Acadia's. There was a white one that had a lot of the features we liked. The price was so great and a lot better than other dealerships that we thought there was a catch.....Not the casel!!!! Black leather interior, heated seats, dual sun roofs, 3 months of Sirius radio, 6 months of OnStar and more on a 2013 SLT model!! Chris T. was our salesperson. He took us for a test drive and answered all of our questions (even some from our 10 year old!). The finance manager, Ty T., was very helpful and got us a great rate. Would definitely recommend buying from Coleman!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Third Generation and it shows!

byemeraldmacon 11/07/2007

I've known the Coleman Family for years and years. I've bought from the current owner, Drew Coleman and from his Dad, Richard Coleman. Drew is the third generation of Colemans to own and operate this dealership and it shows in the relaxed, under control and unhurried buying experience. The service today is just as good as it was 40 years ago. I will continue to buy here as long as I buy cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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