Hawthorne Chevrolet

Today 09:00 AM - 06:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Hawthorne Chevrolet

3.3
Overall Rating
(9)
Recommend: Yes (5) No (4)
Write a review: Sales | Service
sales Rating

Great service on my new purchase

by DebCruze on 01/01/2018

Great service from salesman Glenn Morris and fast approval on loan. Found the car I wanted and did a fast swap with another dealer. Awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
86 Reviews
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sales Rating

Unethical, Unprofessional Sales Manager

by gypsyme1 on 04/11/2018

Is it common practice for the Sales Manager to sell a vehicle out from under the customer who is in negotiations with the Salesman and has put a deposit down on that vehicle? I had an appointment to see and test drive this vehicle (which we did) this evening. The Salesman (John D.) was extremely professional, we discussed price, put down a deposit and another Salesman ran into the office we were in, grabbed the key (without John D's knowledge) and another customer took the same vehicle for a test ride while we signing off on the contract. I attempted to speak to the Sales Manager so he could explain to me what was going on and I had to wait for him to finish sealing the deal with the other customer....needless to say, we lost the truck. The Sales Manager is unethical and extremely unprofessional which affects Hawthorne Chevrolet's customers and salesman alike. My advice to the owner, you need to get a new Sales Manager, someone professional.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Fraud and lies - shameful

by Disappointed on 02/20/2018

Dealership Fraud - pulling a credit report against your expressed wishes and instructions is a Fraudulent Act, says Credit consumer monitoring service. Finance manager Vazquer made Fraudulent Misrepresentation when he lied with the intent to deceive me with the knowledge that incomplete paperwork he insisted I sign, was sourced from The Bank of America. It turned out to indeed be untrue. This demonstrates Reckless Disregard as Vazquer knew his statement was false. Unauthorized Inquiry of my Credit Report was initiated against my stated wishes to both salesperson Michael Keane and the Finance Manager Victor Vazquer, and made on several occasions. Vazquer lied that an incomplete form he gave me to sign at the end of the purchase was from Bank of America. The Bank says nonsense, Vazquer had presented an incomplete Dealership form he should not have. Bank of America says dealership did not follow their procedures for an auto loan they had approved in advance for a fixed amount at a low interest rate. Vazquer also lied that my pre-approved finance rate from The Bank of America had been changed (increased) because of the choice of car and time lapse from my loan approval. Bank say absolutely not true as they had given the Dealership clear finance approval in advance of the sale being completed. When challenged Vazquer then changed the interest rate to what had been pre-approved by the Bank of America. Dealership President Steve Barna lied, and said they did not pull my credit, it was the Bank of America. TransUnion have since provided a copy of a Hard credit pull initiated by Hawthorne Chevy on the day of the sale.. Salesperson Mike Keane was terrific; a good honest guy but their management are not trustworthy. Keane said later the day after the sale was completed, Vazquer should not, rpt not, have made a Hard credit pull as he knew that was against my wishes and instructions. Shocking and disgraceful. So much for Hawthorne Chevrolet customer relationship reputation - what are they thinking? Shameful performance from a large New Jersey Chevrolet dealership, with Finance Manager and the Dealership President lying to a customer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great service on my new purchase

by DebCruze on 01/01/2018

Great service from salesman Glenn Morris and fast approval on loan. Found the car I wanted and did a fast swap with another dealer. Awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

[non-permissible content removed]: BUYERS AND LEASERS BEWARE

by Honest77 on 07/19/2017

Buying or leasing a car can be a stressful experience for consumers. And I feel it is my duty as a consumer to warn others when I have had a horrific experience or whenever I encounter [non-permissible content removed]. I hope this review helps you make a better purchasing decision, because we all work hard for our money, and I would not want you to fall into the same trap I did when I tried to lease a car at Hawthorne Chevrolet in New Jersey. I can assure you, this is not a place to negotiate if you are looking for an honest salesmen who offers and sticks to a fair price. (see below) I spent 2 weeks working on a deal with Gary Monnecka. Each day we spoke and each day he forget what we agreed to on the previous day. It's as if he had amnesia from one day to the next, as he attempted to change his offer throughout the entire process. The day finally arrived where I supplied Gary with all the necessary paperwork. Gary processed and vetted all the paperwork, got his affairs in order and then submitted to me in writing an approved deal that I felt was fair. I was then instructed to provide a deposit and to call my insurance company. I gave Gary the deposit to hold the cars and provided the insurance ID card and binder. The only task left to do was to sign paperwork and pick up both cars. BUT then, Gary started making accusations, that I misunderstood the deal, that he couldn't apply some of the discounts he had promised. He began to play games after he had taken a deposit and told me the deal and all the paperwork was approved. He began his scam by raising one of the lease prices, justifying his decision with reasons we never agreed to and reasons that were never disclosed to me. I then spoke with Jeffrey Mays who is the general manager, pleaded my case and was told to be patient while he reviewed the information from Gary that I provided to Jeffrey in writing. Seven hours later, and only after I reached out via email, I received a response from Jeffrey. Jeffrey had decided to increase the price on both leases, again justifying the increase with reasons I had never agreed to. Apparently, to cover his backside, Gary had told his boss lies about what we agreed upon as an approved deal. I suspect Gary approved a deal he was not supposed to offer customers and his boss tried to correct Gary's mistake at my expense. Gary is a shady character and his boss Jeffrey is a disgrace to the profession. Jeffrey should not be a general manager who handles customers and obviously tried to correct a mistake his employee made. To side with an employee over a customer that has written proof of an approved deal, vetted paperwork and whom provided a deposit is absurd. It's not only that they raised the prices after I had an approved deal, put a deposit down, and had my insurance company supply documentation, it's how much of my time they wasted. If they see no value in your time and are willing to string you along for as long as it takes to get what they want, then where is the trust? Even the slightest amount of honesty and trust is vital when conducting business. So again, please heed my warning or else you will lose countless hours being scammed by unprofessional car salesmen.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

No follow up

by phewil1 on 05/27/2017

I was very frustrated by two issues. First, I very clearly explained that I wanted an assist step put on the car that day, however was only informed I would have to come back to have it installed another time. It's an hour or more each way for me. I did not appreciate being miss led. Second, my follow up requests for the step to be shipped to a more convenient dealer for installation there was not addressed. I called and emailed many times, but no one ever followed up.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Equinox purchsed 4/24/17

by Leslief on 04/27/2017

Patient and informative salesman. Was able to test drive 3 models with varying trim levels. I came back 2 days later and was able to negotiate a price that that was in my budget and met all of my needs. I would not hesitate to recommend this dealership to anyone looking to buy a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!!

by bdepersis on 02/15/2017

J.R. Gray was great to work with. A professional that didn't waste our time. Thank you!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Experience

by Giannacone on 12/27/2016

Great experience. Arnie took care of everything and made it a very simple process for our new lease.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent

by Nettie16 on 05/26/2016

I purchased a Chevy Cobalt from you dealership in 2010 and JR Gray was my salesman. He was wonderful to deal with then so I returned to Hawthorne Chevy and specifically asked for him when I totaled the Cobalt. The man went out of his way to help me meet the price that I could afford for a new vehicle. He was professional, courteous and just a nice man to deal with. I have strongly recommended your dealership to my friends and family and have recommended JR to them. This was a trying time for me and JR made it not so difficult. I can not thank him enough!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Dads truck

by Frankdpc on 02/15/2016

I just came in for an oil change. It was done quickly and the inspection was done telling me I needed new tires( I did know that) The price was equitable to the other places too.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Equinox

by Liz_0280 on 02/11/2016

They were quick and ready to answer my questions. They met all my needs that I needed in a vehicle. I love my 2016 Equinox!! This dealership is excellent and I would recommend it to EVERYONE

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service!

by SamanthaR205 on 02/09/2016

Hawthorne Chevorlet is a great dealership. Everyone is very nice and helpful. I recently had my car serviced for its routine maintenance and it was ready before I expected it. They do a great job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!

by PaulieCanto on 02/08/2016

No pressure, everyone played fair. Our salesman was professional and did an awesome job. Would recommend the dealer and Mr. Madden any time!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service on Equinox

by LilShrink930 on 02/08/2016

The service is always efficiently executed, and I have never had to return for the same issue once my car has been serviced at your dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Love Hawthorne Chevy service

by DarcyBic on 01/04/2016

My service representative did a great job of keeping me informed and explaining the repairs required and understood my concern about costs outside of my warranty. The other service representative (who I know from other visits) asked the service representative who was helping me to say hello from him. I thought that was very nice of Mike. It really makes me feel like a valued customer and that the service staff has my best interests at heart.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Oil Change

by KimZChevy2015 on 01/01/2016

Was able to fit me in on short notice - and also gave me advice about how to save my four free oil changes.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A Good Buying Experience

by Malibu1______ on 01/01/2016

Arnie was a good salesman to me. He listened to what was important to my buying experience: safety and value. He showed me the car that I was interested in. Finally, he did not pressure me. I had a good experience at Hawthorne Chevrolet!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

An experience unlike any others

by KellyMc17 on 12/29/2015

JR was very friendly, patient and helpful. He took his time to show us the right car for is. It was the best experience we've had at a car dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

2016 Chevrolet Equinox

by Matthew2016 on 12/27/2015

I walked into this dealership having dealt with an issue with a prior motor vehicle brand and not expecting much. I walked out having absolutely loving who i had dealt with and was completely comfortable with who I had been dealing with and what they had been telling me about the vehicle. Hawthorne Chevrolet has gained a loyal customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Friendly and professional

by RobetManteufel on 12/19/2015

Your salesman Tom was very professional and provided a very pleasant and hassle free experience. I know this because I went through the opposite on previous occasions. It was refreshing to deal with Tom and also your finance person,Carrie.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Vehicle repairs

by NancyLew on 12/11/2015

The problem was handled quickly and efficiently. The service department was very pleasant and helpful. Warranty work was taken care of and covered in full.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

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