We bought a car here. When we tried to look at the car, we could not access the trunk since it was against the wall. When we came back to purchase, the salesperson insisted that nothing had changed and the car was the same as before when we tried to examine the car. After purchase, we realized the trunk was broken and the cr@ppy warranty they sold us didn't cover it. On top of that, they never mailed us our new plates. We waited and kept calling and then they finally said, oh yeah we have the plates here. Overall, I would be very wary about purchasing from this company. I would ensure that you get a mechanic to assess the car before buying from there because they will provide zero support after sale.
No Pressure, All Ease
About a month ago was my first time at Asal. Staff was very courteous and helpful. They showed what was in my best interest and discussed various options with me. Mero answered all of my questions and explained everything thoroughly. He made my fiance and I feel very comfortable and most importantly not pressured. He also did everything in a timely manner and got me into my new car the same day. Would definitely recommend.
I could not have asked for better service. I got the exact car I wanted at a great price. My salesperson helped me through every step of the process and got me a great deal. I would recommend them to anyone looking for a pre owned vehicle.
2013 Mini Cooper Countryman manual
Peter and George and the guy in the financial department very professional.i wait it 5 hours to do all the paper and get approved from the bank.finally after waiting 5 hours I was a very happy man because I was driving Mini Cooper Countryman home
This dealer does things the right way, from the staff members attentiveness to their customers needs and wants to the quality of their inventory. I wasn't even in the door yet before one of the mangers greeted me outside and directed me towards Peter who was more then happy to help. All the while he constantly checked in with me just to make sure his employees were delivering an suburb experience.
Contacted them via the internet and was contacted back in an incredibly short amount of time. Employee over the phone made me feel quite at ease and explained to me everything I needed to know regarding the vehicle and purchase process. Upon arriving I was promptly greeted by the manager who then directed me towards one of the sales people who followed through on the same promises made to me before hand. Definitely a smooth transaction.
$2,500 on top of the sales price for your profit margin?
The car was listed for $13,000, the guy adds $2,500 for "Profit" and after taxes the car came out to $18,000. These people are [non-permissible content removed]! This is the reason why "USED CAR DEALERS" get a bad rep. I drove an hour and a half to have both of our time wasted.
BAD CUSTOMER SERVICE
I sent a internet lead in to this company. 3 hours went by I had to call again and I spoke with some person that was not professional and didn't know anything about the 2007 E63 AMG. don't trust this company at all. There way over priced. I called back again had to speak with the manager he had to find out who I was talking to about the car and then 3 minute's went by, no one answered. I feel I can be treated better at a waffle house then here.
I wish they are little flexible
I called Omar, was a nice guy! as usual he asked me come over. I drove 80 miles to meet Omar. As long as it is a decent price I was planning to drive the car home. Car was listed for $13,877 But Issue was that they added pre-inspection cost (1955+900) and document fee of 375 and another 350 for license plate. The Pre-inspection cost really put off me, I can understand that doc and license fee (They want to make money; it is a business!). I was willing to pay $14500 Price $13000 Tax 6% $780 Doc $375 Plate $350 I was even ready to pay doc and license fee!
Manny is a joke of a salesperson
I was helping my friend shop for a car. He really liked the Lexus LX 470 here since this one was the color he wanted. I reached there and met with Manny. He took me to the car, which was placed in the corner where you cannot even enter the vehicle properly. This one has LCD screens on the headrests. So, I asked him if those work and if he could turn them on. He played with a few controls, but couldn't get them on. He said that about a month ago, someone showed him how to get them to work. While this was going on, I took a walk around the vehicle. The pictures on the website are definitely touched-up, as you cannot see the condition of the seats and the wheels properly. Also, this entertainment system comes with two headphones for the LCD screens. Only one was available and that too was in a very dismal condition. After seeing everything, I determined that the vehicle condition was not as reported on the website. Anyways, I thought lets see if his offer compensates for the condition. When I asked him what was the lowest price, he simply said whatever the website shows. He then asked me my range. I told him my OFFER for this one would be around 10,000 - 11,000 and I backed it up with the condition of the car. He said that "considering it is a 2003" the condition is clean. I told him that KBB will disagree with you. He said no one uses KBB and asked me to check NADA. I showed him the price on NADA. I showed him the meaning of "Average Condition" and "Rough Condition" on NADA. He said that I was using my interpretation. And then went "Buddy, for your price range this is the wrong car." The typical passive-aggresive insult tone. I thanked him for his time and left. Please take your business somewhere else. This place clearly highers ANYONE with no experience and no Customer Interaction training. I have pictures, and I wanted to share them here, but google doesn't have picture sharing. Anyone with an iota of common sense would not say "considering that the vehicle is 15 years old, the cracks on seat, rust on the metal and the dinged off paint on front and rear bumper is clean condition" Manny thinks he knows more than the guys at NADA and KBB. What a joke of a salesperson.
Great dealership to purchase a luxury vehicle
Honestly have nothing, but marvelous things to say about the service I received. From the first day I dealt with Emmanuel, he and Mero was patient, helpful & really supportive of getting me into my dream car. I would like to say thank you very much guys!!!
Asal Motors sold me a BMW with 2 different sized front tires. When I called to ask if they were aware of this/why, the MANAGER'S response was "we don't check the tires, we sell cars as is". He was not sympathetic that I was driving around in an unsafe vehicle, tires were going flat, and the car was pulling to the left. ALSO the vehicle didn't come with a wheel lock key or tool kit so I was unable to change the uneven tires. I had to drive to a BMW dealership feeling completely unsafe to purchase the key. I am beyond upset and frustrated that the MANAGER could've cared less. I will NEVER recommend this dealership and I will make sure to spread the word!
Thank you so much for making my recent purchase an amazing experience! Mike Ruvo helped me get the new car of my dreams! He answered every question with patience and knowledge and without unnecessary pressure. If you are looking to purchase a luxury vehicle look no further!