Towne Hyundai

Today 9:00 AM - 9:00 PM
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Towne Hyundai

4.6
Overall Rating
(10)
Recommend: Yes (9) No (1)
Write a review: Sales | Service
sales Rating

Best dealership!!!

byColleen_Mon 11/21/2018

Just got my 4th Hyundai and as always love working with everyone at Towne Hyundai. Robert O. Is an amazing salesman, honest, patient and very easy to work with. Definitely recommend anyone in the market for a new vehicle reach out to Robert and you will not be disappointed!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
47 Reviews
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sales Rating

Best dealership!!!

byColleen_Mon 11/21/2018

Just got my 4th Hyundai and as always love working with everyone at Towne Hyundai. Robert O. Is an amazing salesman, honest, patient and very easy to work with. Definitely recommend anyone in the market for a new vehicle reach out to Robert and you will not be disappointed!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales Rep was useless and kept pushing off the problem

byColinon 11/08/2018

I purchased my vehicle from Towne Hyundai and was not given a spare key until he "found" it two weeks later when I picked up my plates. The key he gave me which he claimed to be my spare key, never worked for my car. He said "change the batteries and it should work." After changing the batteries it still never worked. After bringing it to another Hyundai dealership, they confirmed the spare key was not even for my vehicle. Since then it has taken a month to get in touch with my sales rep because he is never answering his phone or responding to my messages. It wasn't until I called hire up where anything happened to solve the wrong spare key. The service department at Towne Hyundai was amazing, however my sales prep was not.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Thank You

byLashaGvinoon 10/02/2018

Best car dealer I have seen! Easiest, hassle-free experience. Got the car in excellent condition for a very fair price. Very friendly and honest staff, which is rare for car dealers. Worked with Steve, very helpful and direct guy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

great cars and great sales team

byjmacdonaldon 09/20/2018

Love our car, and our salesperson, Alexander, was fantastic--helpful, knowledgeable, and professional. You have a customer for life!! J. Macdonald

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales Review

bySaleson 03/16/2018

Would like to say that Steve Murphy was my salesmen & was very knowledgably & very easy to work with. Thank You Steve Keep up the great work & love the car and your time to show my wife all about it Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

One of the Best

byKay-Mon 02/15/2018

I wasn't expecting to purchase a car the same day I was browsing for one. However, the staff was so friendly and considerate, I couldn't refuse a purchase. The sales member that served us was Jose, and he really took the time to go over every question I had. He knows every spec of every car on the lot. When it came time to discuss numbers, the team was very reasonable and even provided assurance for what I was considering. You can see that this location works as a team and a family. I never had such a great experience at a car dealership. I will continue to shop/service here for years to come.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Better then others!

byM.on 02/06/2018

Very friendly and helpful salesmen. Great prices, great deals! I love my new Sonata!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Joe Ippolito does it again!

byJamesMartinon 08/10/2017

This is my 5th (or 6th) Hyundai, and Joe Ippolito in sales has negotiated each one. He asks what you want, what features, what price, and then calls back a few days later. Obviously I'm, satisfied, and refer family and friends to him as well. Consummate professional!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Outstanding Sales Experience

byJoseph_Ton 07/28/2017

Cant say enough great things about Joe Ippolito and his entire staff! The fact that I've bought 6 or 7 Hyundais from Joe should say it all! Thanks to Joe, Courtney, Keenan and Naomi for making it a pleasant experience with our latest Hyundai!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Customer Service

bynfcamachoon 12/15/2016

Bought my VT about two months ago and Javier Romero was very helpful! He understood what I needed and suggested based on these needs. He was also very helpful in the whole financing process. As for the dealership, I just went in for my first service and it went very smoothly. They even gave my car a quick spray down to clean the outside it seems! Will definitely recommend this dealer and more specifically Javier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Simply the Best

byMarisaJon 08/01/2016

I have been a customer of Joe's (and Towne Hyundai) for almost 20 years. I keep going back because they have always been upfront, honest, and very accommodating. I have recommended Town Hyundai over and over and will continue to do so. Joe and the Towne Hyundai crew are amazing!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience at Towne Hyundai!

byvincentv3on 07/25/2016

This was my first time at Towne Hyundai and it was the best experience I have had at a car dealership. I worked with Joe Ippolito and his assistants. He was able to get me out of my old Hyundai Elantra lease from another dealership and was able to get me into a brand new one at a great price. This was all done while making sure Hyundai would not charge me for any of the damage on my previous lease. Working with Joe made everything easy and I have never had such a stress-free and quick experience at a car dealership. I definitely recommend Towne Hyundai and Joe Ippolito to anyone who is looking to have a hassle-free car buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Staff & Service

bybobbiannon 02/25/2016

I had such a great experience with Amanda from internet sales who set me up with Joe. I purchased my new (used) car from them and I am extremely happy with the overall experience. Thank you guys for being professional and very helpful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Terrible Customer Care Finance Department

byEricaRJon 02/05/2016

Terrible experience with Finance Dept at Towne Hyundai of Denville. Loved my brand new 2012 Elantra but when I sold it 3.3 years later (May 2015) to Honda ( trade in) for a smaller commuter car (FIT), I needed to work with Denville Hyundai's Finance Dept for a refund of the "top of the line extended 10 year service warranty" that I had been strongly persuaded to purchase. I called prior to driving to the dealership to ensure there would be a finance Manager available who could assist me that day, as this was my second attempt since June 2015 to cancel the $1844.90 extended 10 year, 100,000 mile warranty for the Hyundai that I no longer owned. I arrived at the dealership and was told by the receptionist ( the same person I had spoken to over the phone prior to driving there) that the Finance Personnel would be busy all day and couldn't see me. I asked why I was told to come down today ? I then asked to speak to a Manager and the receptionist walked over to the Finance Office and then came back saying the Manager would be busy for a while. In front of prospective buyers in the showroom, I loudly advised her that I would wait because I had been told there would be someone with whom I could speak to and I was already an established Towne Hyundai client. The receptionist then advised the Finance Manager that I opted to wait. I wasn't going to drive home and start the process for the 3rd time especially after being told there would be someone who could speak with me. Immediately the Manager was free. Imagine that? I explained the scenario, provided all the required paperwork and was told ( on black Friday) to give the Accounting Office until Tuesday to start processing the request- It would ALL be taken care of. My paperwork was shoved in a bin on his desk and I was rushed out. The busy holidays overcame my schedule and I realized in January that I had never received a refund. I called the Accounting office on Jan 29th only to be told that they had no paperwork from me and that they are " Well Aware" that this happens all the time." I was instructed to get all New copies of the required documentation and come back to Hyundai for the Third time. I sold my Hyundai in May 2015. It is now February 1, 2016 and the process for the refund still has not been initiated by this location. Hyundai Corporate will be receiving a letter from me regarding the terrible customer service skills that the Finance staff Towne Hyundai Denville has. This is truly unacceptable. Update 2/4/16: I asked the Finance Director to have the General Manager or Owner call me directly regarding outstanding extended warranty refund issue (8 mos now) and am told they would more than likely not speak to me and that if the negative review I shared on FaceBook stays "So be it." Funny, I was told the Owner and General Manager " care about the reputation of the dealership and want to make sure my case was investigated and taken care of as expeditiously as possible." The policy was cancelled with the third party warranty company and instead of the dealership cutting a check directly to me and handling it " expeditiously", I will have to wait and see how long it takes Hyundai to receive the funds ( takes a month to be released from the warranty company.) This is the standard procedure. Seriously ? Will Hyundai of Denville " fold" over a $600 refund check?? The higher-ups who wanted this taken care of are Okay with this and will not call me? Do you not stand behind what you sell? You never know who could be or return as your next customer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Absolutely Wonderful Experience at Towne Hyundia

bypiersonkon 02/03/2016

An absolutely wonderful experience as I had not bought a new car in 18 years. Edward Vikhrov was extremely professional, very knowledgeable about all products , and has a sincere, wonderful way about him. He really went out of his way to make me feel special and that no questions would go unanswered. The dealership was Clean and Professional. I was never rushed and never pressured, which is a nice surprise and won me over as a life time customer. The vehicle I got is wonderful, the Tucson Sport. Its attractive, rides great and most importantly is rated very high in safety. I cant overstate enough what a wonderful experience I had at Town Hyundai of Denville. Thank you so very much Ed and the rest of the team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Poor Repairs

byBijoutoyon 01/20/2016

We have a 2012 Santa Fe that was brought in for service 3 times during 2015 and we told them to check the brakes as there was an issue. Each time we were told they were ok. Last time the cut the front rotors without replacing the brake pads or checking the rear. Less than 4 months later and only 3000 miles, we had to take it to another mechanic and we found the back pads at 10% and now cutting into the rotors and the front at 50%! The Calipers were failing also. Very disappointed with the quality of the service putting people in danger.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

The Only Dealer I will go to Ask for Fred Onorato

bysassyheadson 12/26/2015

Fred Onorato - great guy. This is my first deal with him (leased last year) but my brother in law and other family members have used him to purchase 4 cars so far. He goes above and beyond. I was able to negotiate my deal over the phone and just went up to do the paperwork and pick up the car. They even came down to deliver my plates and put them on my car (after issues with D.M.V - nothing to do with dealer). Fred even called me this year (on my 1 year lease anniversary) to see how I liked the car. That is truly exceptional. He went above and beyond. This is NOT the closest dealer to my home, but worth the drive for sure! I will be back when my lease is up and visiting Fred for a great deal, superior service and extraordinary follow up and customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Towne Hyundai Service Department

bygemini24uon 11/19/2015

I have purchased five Hyundai vehicles over the last twelve years and four of them at Towne Hyundai in Denville. I was never disappointed with the Service Department before although it could have used some improvement. This past summer, they did just that! Not only was the construction of the new Service facility fabulous, but the members of the Service Team was an is excellent. I was assigned Roger Bennett as my personal Service Advisor and he has not only met and exceeded any expectations I had about Dealer Service. Roger treats me and my wife like we've been lifetime best friends. He does look out for us and gives us exactly what we need...truth and fairness for us and Towne Hyundai. We never had to ask him to violate Dealership or Warranty Policy for our benefit. He just knew what had to be done that would satisfy us while protecting the integrity of Towne Hyundai. He is the best Service Advisor we had ever had....and we have dealt with a lot of Dealers and Service Departments in the course of our car buying and servicing lives. No other Service Department could ever hold a candle to Towne Hyundai's and Roger Bennett. You Rock Roger! Now, I literally enjoy taking my cars to Towne Hyundai because they make my wife and I feel at ease and comfortable and I know I am getting the best Service Towne hyundai has to offer. Thank you Roger...Thank you Towne Hyundai and keep up the good work. Ralph Bucci

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

EXCEPTIONAL CAR PURCHASE

byWEAVERWOMANon 09/27/2015

I had a wonderful experience at Towne Hyundai. My salesperson, Joe Ippolito was friendly, helpful and honest. He made my new car purchase effortless and went above and beyond to find me the car I wanted. His support staff was extremely pleasant and attentive to my needs. I certainly appreciated the thorough tour of my new car before I left the showroom. The 24-hour customer service call that I received a day later was indicative of the level of service they provide to ensure customer satisfaction. Job well done!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Dishonest

byVessUK81on 09/04/2015

In spite of 3 phone calls to clearly explain my situation as an international relocation individual who has not yet received my SSN, but who can prove his UK credit history, income, employment and all other such requirements, Towne Hyundai were more focussed on getting test drives at any costs. They promised me a lease, made me drive 45 minutes and then declined my application. An exceptionally disappointing experience and the result is a loss of someone who was keen to buy Hyundai but now will not go near it. These guys need to review their processes and my advice is before you even test drive to get them to do the financial side first so you don't waste your time either.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Go to Towne Hyundai and see Joe Ippolito!!

byjanetk_on 07/25/2015

Joe Ippolito & his assistants - Kaitlyn & Keenan are amazing to work with, all very courteous & knowledgeable. If Joe tells you something,He means it! No Gimmicks & No Bull!! We have purchased many vehicles from other dealerships and none have gone as smoothly as this one. Joe listens to your needs and works well with your budget. I would highly recommend Joe to anyone looking for a new or used vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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