Had a 12:30 appt for service on September 8th, I show up and entire facility is locked and no one there even sales staff and person answering phones gone! Note on door that they all decided to tour their new facility and will be back at 1:15..... you think service would of had the courtesy to notify their customers. Both myself and another customer are suppose to wait in their parking lot for an hour since they decided not important to let us know they were not going to be here.
Bad Business Practice
On Tuesday October 25th 2016 I purchased a 2012 Jeep Wrangler from this dealer. It appeared to be in good condition and had just over 30K miles on it. I was told it was just off lease. I had driven it the previous Saturday and didnt see an issue. On the way home I noticed a small clunking noise from the drivers side front. Having never owned this style of Wrangler before I thought maybe it was just characteristic of the vehicle. I had a friend drive it who also owns one and he confirmed the noise isnt suppose to be there. On Friday 3 days after purchasing it, I contacted my salesman who indicated for me to call service. I spoke with Jeremy in service who said that because the vehicle wasnt CPO they really couldnt look at it without charging me. He said he would talk to manager and get back to me, he never did. I then contacted my salesman again who said he would speak to manager and get back to me, he never did. I understand my vehicle was not CPO but it makes good business sense to stand behind what you sell for at least a short time if you want repeat customers. I had this issue 3 DAYS after giving them $25k dollars and they basically said not our problem Bad business practice and I will definitely do everything I can to help protect others from these people.
From start to finish Taylor walked us through and Mark handled the finaccessible paperwork expertly. We only bought used but we're made to feel like we bought a 50k car. We'll be back. Nice job.
Lied in add
The add said a one owner Ford Escape it was a two owner and we are the third it also said two sets of keys but only one had a door remote we spent $275.00 at Ford for a second key. And the 2010 Honda accord we traided in was a lease car we bought from a dealer and they are saying it was not a lease car.
New car and Dealer experience
Taylor helped answer my MANY questions and explained all of them. Taylor's vast knowledge of the Chrysler Pacifica that I was interested in and car makes and models was very impressive. When he wasn't sure of the answer he did not hesitate to check for my answer. It took me 2 days to make my decision and I'm glad I did. Everyone involved in the purchase made me feel comfortable and those not involved in the sale were very nice also.
Old cheap trick
I live about 1 hour away from this dealership. I called to inquire about a used car that I saw on their website. I was told that they are like a doctor's office and I have to make an appointment. I did make one and told them they I will be there in 2 hours or less. They said they will have the car in the front and ready for a test drive. When I got there I was told that the car I called about is not available but they have plenty of brand new ones for sale. They pulled a very old cheap trick that has given car salesman a bad reputation. I guess it can still happen in this day and age. Honesty still matters.
Great pricing and value for trade. Max is great online and Duane was wonderful in reviewing all vehicle features and answering all questions. Worth the drive up from se ma..for the exact vehicle I wanted.
My Jeep is popping out of 3rd gear. I was told by them that if they can't reproduce it they can't do anything. The problem is it only pops out every couple days, so I am screwed
the way it should be
I found a vehicle online so I called and asked if it was available. I spoke to max and he set up an appointment for me to come see it with Mark. When I arrived the vehicle was pulled up and ready to go. Mark and I went on the test drive. I then asked about the price and it was the price we had discussed before i came in, nothing changed. I had my own financing in place but Mike got me a better rate. I did not trade so I got a ride back the next day and the car was cleaned and plates on it ready to go. This is how car buying should go. Straight forward and do what you say you will. I would recommend everyone to go to Contemporary and to Mark.
I just bought a car on Wednesday and the new sales man Eric gave us the best service he was not pushy or anything helped us a lot and we drove off with a brand new Cherokee great car he showed us all the benefits. So happy we went there
Avoid this place!
Worst car buying experience ever! Knew what we wanted, and walked into the door with a stock number. We were told that the owner's wife had the car as a demo, but we worked up a great deal with the expectation of picking the car up this weekend. Arrived for our scheduled appointment, and were told that the salesman no longer worked there and the car was not there as promised. The floor manager went on to say that the deal that the general manager gave us was invalid since he looked at the wrong stock number, and very rudely threw us out of the dealership. Classic bait and switch, avoid like the plague!
March 30 update - both calipers frozen. Rear brakes not operational. How could this dealer send me on the road with the brake system in this condition. They had no regard for my personal well being. Stay tuned for further problem updates.
I just purchased a Jeep wrangler from Dave O. and wanted to surprise my wife with side steps as a last minute Christmas gift. I called Dona in parts at noon on Christmas eve to get a gift certificate, She told me that she had them in stock and the next thing I knew she put Rianna from service on the phone. the rest of the story is even though they where closing early they waited for me to come in and installed the side steps. My wife loved her Christmas gift. Thanks to the Contemporary service team!!!
Dave O. is Awsome!!!!
I can't say enough good things about the Contemporary sales team. Dave had the Wrangler pulled up and warm when we arrived and took the time to go over every detail BEFORE we went on the test drive . When we came back he gave us a tour of the dealership and introduced to Bill the service manager all before we even talked about price. We got a great deal on our new wrangler and highly recomend Dave O. and the entitre Contemporary team.
LIED TO BIG TIME
To get right to the point we believe this dealer has lied to use to our faces in order to sell us a car to meet there end of the month quotas, thus causing hardship and anguish to Wife and myself We were looking to buy a car for my wife to use to travel back and forth to our home in Ohio as she is there getting our house ready to move into and looking after my elderly parents until I retire in 12 months. I work for Pratt and Whitney in CT and told this dealer that I needed to pick up this car after the first of the month due to very heavy work obligations at work If they could not deliver around my schedule I was going to buy a 2012 from a dealer in Ohio They made us a verbal promise that if the 20 day registration expired they would let us use a dealer plate to go there and get registered This promise was made 5 different times and my wife is a witness They also were to mail us a check for payoff on our 2007 dodge caliber and funds that we needed to pay for taxes on our new car to register in Ohio By the time they sent this check and it cleared our bank we only had one day to be there but knowing that we could get the dealer plate I was O.K. with that untill.... I called in the morning of and spoke with the finance manager who told me it would be no problem to use the plate and he would call back... Two hours latter I called again and he told me the sales manager was in a meeting I called 5pm and same ...in a meeting ...Finally I got the manager on the phone and he said that he was the one who put this deal together and that the plate was never offered So I called Dodge Customer Care When I complained to Dodge Customer Care and got nowhere The sales manager also told Customer Care it was against the law to let us use the dealer plate unless it was at time of purchase..........REALY? It's not the fact that I have to trailer or ship this car to Ohio It's the way they made me into their end of the month sucker.. It was never about customer satisfaction it was about making their quota and getting rid of a 2011 There is a dealer down south that was willing to dive a car out to us in Ohio I wish so bad I went there instead I have a 2003 caravan that we purchased new and a 2007 caliber that was purchased certified....I am looking for new car for myself and helping my father look too Wow ....What ever happened to putting the customer first ?
Don't do business here
When our 5th child was born we realized our minivan would not hold 4 car seats and our 11 year old comfortably so off we went to "look" at cars with all five kids in tow. Our first stop Contemporary Chrysler Dodge. We told them of our need for a full sized van, told them our price range and began what ended up a very long exhausting day. We are by no means idiots, my father is a car salesman in Florida for goodness sakes. But being tired after a very long day, I guess we got talked into a van we didn't want. I mentioned it had a smell and was promised it would be taken care of to my satisfaction. We waited for them to deodorize the van. So we did the paperwork, turned in our van and stupidly drove the other van home. I knew within 24 hours the smell was unacceptable. We returned the van the next day and insisted they give us back our van. We were told that was no longer possible and that they would refund all of our $11,000 toward an acceptable van, so again being gullible we went home. Yes as you can imagine they forgot all about there little promise. After 6 months of calling once a week we began calling 3 times a day. That finally got us attention. They called us with the perfect van, of course now $15,000. We went to see it, when we insisted on taking it to our mechanic for an appointment we'd made for the next day we were told to take it to a mechanic they suggested because it could not be held till next day. Of course it passed with flying colors, we asked to test drive it and they attempted to talk us out of it, no way! We loaded up all the kids and headed out. We liked the van, although I did notice the salesman followed us in his car, weird. After an hour we arrived back at Contemporary and said we'd make the trade, they were ready to finance us right then but we had already decided to finance it at our bank. They looked worried and suggested we unload our 5 kids , car seats and all and put them back in our van to go to the bank 5 miles away for the paperwork. Well that was enough! I said we'd be taking the new van and be back in an hour. While waiting in the parking lot at the bank in our soon to be new van the engine nearly blew up! It appeared to the mechanics that came to help that the engine was in really rough shape and the oil had run out while we were test driving it and doing the paperwork! No wonder they didn't want us to take it to our mechanic or out for a test drive or to our bank even! I can't believe anyone would do something like that to a family with little kids or anyone, we could have been hurt! They had the van towed back to there establishment and never so much as called us to apologize for what had happened. Because of that we are sure they new what condition the van was in. We still own the stinky van. It sits in my driveway and has for 2 years. I drive a different van but I can't sell that one to someone and know it stinks when you turn on the heat, so we just keep making payments on them both now. Because we didn't get anything in writing the Better Business Bureau said there was nothing that could be done. We admit were we made mistakes but taking advantage of us was wrong non the less. We have only CONTEMPT for CONTEMTorary Chrysler Dodge!