The Dover Chevy Service Department is one of a kind. They go out of their way to take care of your vehicle and to make sure you are happy with the results. This, by far, is the best dealership service department I have ever dealt with. Thank you!
Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Every thing was exceptional except for how long it took for the truck to come out from being freshly cleaned. After wrapping up trade in value, down payment, and all the paperwork, I waited an additional hour for it to come out. Aside from time, the whole process was smooth. The salesman, Wally, was extremely helpful as well as the sales manager and financial manager.
I would rate this place lower if I had an option. Bought a brand new 2018 Chevrolet silverado 1500 the beginning of June 2018 with 12miles on it. Truck has spray in factory bedliner which costs more than the truck next to it with a drop in or nothing at all. After 2 months the bed liner was peeling up on it's own on the edges of the tailgate and the sides of the bed. I had used the bed 1 time and put in a few metal wire fencing posts, that minor use caused the bedliner to tear up and peel in the center. They refuse to warranty it as "misuse". This is absurd, subpar materials and job has resulted in this terrible liner. The factory had not even scuffed the surface of the bed prior to application. These bed liners will cause rot, sand, salt and water will seep under them and sit and rot the bed. Pathetic for a $50k truck that I need to have the liner completely ripped out and linex to do the right way. Do yourself a favor and don't spend the money on the truck that comes from factory with their liner. Dealership refuses to warranty this even though it is clearly a flaw with the factory liner.
Recommend this dealer? No
Were you satisfied with the quality of work performed on your vehicle? No
Did the dealership complete the work within the timeframe promised? No
Did the dealership provide you with an accurate quote of the work to be performed? No
Do you feel the price paid for service(s) was fair and appropriate? No
Professional treatment from a quality dealership. This was the 2nd Silverado I've purchased from Dover Chevrolet, the first was 17 years ago. Not too many places will give you money for a 17 year old daily driver, but the did and I believe I received a fair price.
Dover Chevrolet does an amazing job! My salesmen was Shawn Turner and he went above and beyond to not only get me into my beautiful 2014 Ford Focus, but to make us feel comfortable throughout the entire process (he even filled the gas tank for us!) Brian, who helped us with financials, did a fantastic job getting me a loan (as a first time buyer, that's always a challenge) and explaining everything to me clearly as far as charges, refinancing, and such went (No surprises, no gimmicks, no tricks). My trade in value was far beyond what any other dealership offered me as well. All over great experience, will be going back again!