Land Rover Glen Cove

by Petronilo Ibadlit on 05/02/2022

Sales associates and service people are very nice, polite and helpful to customer

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by Mario Traina on 07/30/2021

They are very knowledgeable at glen cove

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by Notafan on 06/25/2021

If I were to give the sales experience a rating it would be over the one star. However, once I received my BRAND NEW RR Defender, things quickly went south. Not only is there an issue with the panoramic window producing a leak, there was also a portion of the cargo cover missing. Please note that the leak is directly above our 1 year old's seat. You would think that there would be an urgency to get the car in and fixed. Nope, solution - crash tape given to us by our local dealer while we wait 4 weeks and one scheduled cancellation 2 days before it was going in. After spending a considerable amount on the vehicle and being a first time customer, you would think the GM would at least attempt a call. Nope, an email from yours truly did the trick. And you would think that Dawn would come in with a soft approach looking to do whatever is in her power to make it right. Wrong again, she basically told me that I should have understood that my truck could have issues and that to just basically wear it. She would not be my first choice for GM of the year. Joe is great though, but I would steer clear from this place or Land Rover in general. Go to Mercedes or any other high end brand that cares about the customer and their happiness.

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by Jay Jin on 05/02/2021

Patient, professional, nice car at very reasonable price

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by Tara on 02/03/2020

I can’t say enough about my salesman Bill Suvatey. He made the whole process very easy, is professional and is a pleasure to do business with. The whole LandRover of Glen Cove team are great. Thank you Brian for making everything very easy and Giovanni for explaining everything to me when I picked up my beautiful 2020 Range Rover Sport! Tara

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by scottm on 09/27/2019

From start to finish this was a smooth transaction and no nonsense at time of delivery....Id highly recommend

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by sergilube on 10/01/2018

Leased me a car that did not have the features I requested at the time of the order. The Sales staff, Joe Heppler, was ignorant of the RR Sport New Features and Packages. Sales Manager John Laguerre was condescending and curt, not particularly helpful. As a result, I am suiung for dissolution of the lease contract. As a matter of interest, Manhattan Land Rover was on top of the changes between 2018 and 2019 models and prevented their customers from this mishap.

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by Kd11197 on 07/10/2017

I just returned my Range Rover after 3 plus years. From the start its been excellent service. I was sad to return my Range. However, as we began the process for the return or seeking to lease another Land Rover vehicle Danny Cruz never offered any of the deals available online ( after a few email attempts- our choice was to have leased another vehicle from Land Rover) or made any effort to offer us currently offered sales. On the day due to returned the car Mr Cruz greeted us rudely. As he inspected the car (by the way we told him we'd be dropping off the car and he never gave us any instructions on what needed to be done-) said to us " too bad because now you can't get back into another Range Rover" followed by " you know, these cars are expensive and aren't for everybody" He was rude, snide and not all representative of the experience we had for 3 years. We tried to make small talk and told him the car was very well taken car of and it was a sweet ride. His response to us, "its just a car- its no big deal . What a wonderful thing to hear from a sales clerk. He never followed up with us to let us know if the car was purchased by Land Rover. Three weeks later my husband had to email him to follow up with him. His email included two sentences- no greeting... not a single inkling of manners demonstrated. What a disservice this clerk does to the Land Rover family! He was rude to my kids when my kids brought up the car we had leased to us- not even to him- but to us and he felt it necessary to add his commentary. After being treated like I was asking for handout what a welcoming experience to walk across the street to Volvo and be treated with respect and dignity. I think Danny Cruz was right.... we may not have another chance to get another Land Rover vehicle because after dealing with him we would never want to!

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by scott5633 on 06/27/2017

I just purchased a 2016 Range Rover Autobiography from Land Rover Glen Cove. The staff was amazing, very friendly and everyone went beyond what they needed to do to make sure i was happy. Starting with my sales agent Richalin who was able to help secure a great deal and guide me through the entire process from the second i walked till i pulled away. The finance manager Brian and the general manger John were great by securing me a great finance rate and making sure all my needs were met. Liz was great about explaining everything in the truck and teaching me anything i didn't know. The staff at Land Rover Glen Cove truly represent Range Rover and made this car buying experience something that was fun and very enjoyable. I will certainly being buying another truck from them.

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by Kayrover on 11/27/2016

My sales Rep Joe was very knowledgeable. Made the process of buying very easy. Spent a great deal of time with me going over the Range Rover. I felt very comfortable driving away :)

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by jwestbay on 11/19/2016

Purchased an Evoque that was sold to me as new (it had been a service loaner, I knew it had 1,000 miles on it) two years ago. The sales people were nice and overall it went really well...or so I thought. Fast forward forward and a couple weeks ago and I tried to trade the car in. I was told by a different dealer that the car had been in a major accident and was worth $5,000 less than it normally would be. I had never been in an accident with it but come to find the car had been in a major accident when it was a loaner car. I called Land Rover Glen Cove in hopes that they would rectify this and long story short they most certainly did not. They tried to ignore me, they didn't return emails and phone calls. After a week of trying and several calls the dealer finally made me a trade in offer... for less than the lowest trade in valuation on KBB. I got the General Manager on the phone and she never apologized, she said the original sales person probably never knew about the accident which is laughable. She only offered an additional $500 to match the absolute lowest trade in valuation, still $2,500 less than what the car is worth on KBB and $3,000 less what I owe on it. Honestly if they would just have given me a fair trade in, at this point I would accept it, let alone actually do the right thing by a customer whom they sold a new car that had been crashed. I'm sure most people at the dealer are good people but I just got treated like a number, a profit margin and not a real person, let alone how anyone would expect to be treated at a luxury car dealer. I've had better experiences at Honda. I really liked my car but I'm sad to say that this ruins me from ever purchasing a Range Rover again (let alone Land Rover Glen Cove), since this is how they treat their customers.

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by Jeongc220 on 11/05/2016

Before coming to Glen Cove, I visited Huntington first; however, I had THE worst experience with the manager over there and I was scared that Glen Cove was going to be the same. Luckily, Glen Cove wasn't like Huntington at all. Charles took excellent care of me and my family and was exceptionally accommodating. His business manager was also very easygoing and I probably had THE easiest and fastest experience at a car dealership. Thank you, Glen Cove RR.

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by Hermanab on 10/17/2016

AJ was a great help in getting our Range Rover. He was informative, interested in our needs, and accommodating. AJ was a pleasure to work with.

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by Michael_MM on 10/17/2016

The salesperson was very helpful and knowledgeable and also very responsive. This was one of the better experiences I have had in buying a car.

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by Jeni5366 on 10/08/2016

Accommodating and friendly experience as always Anthony is the best. I Have gone to him for over 15 years. I absolutely love the car!

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by Pascale_2016 on 10/07/2016

Fitzroy was excellent. He was very patient and great with understanding our interest and gave us great direction. It's because of how well he received us is what helped make the decision to purchase on the spot. I love my new car! Thank you Fitzroy!! You rock!

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by not_importan1 on 03/22/2016

I visited this dealership when I was ready to lease a 2016 LR4. I am familiar with the dealership because I have quite a few vehicles from this same dealership. I was referred to Fitzroy Stewart, since my previous sales guide was no longer at the location. He was only concerned about how he could get a larger commission. Whenever I questioned his tactics, he would try to give an unfathomable excuse, which never seem to be reasonable. If you go to this dealership, do not deal with Fitzroy Stewart!

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by Carolbuyer35 on 03/01/2016

Loved our sales person Anthony, he was not pushy, but patient and very informative. Gave us all the different scenarios for the vehicles we were considering

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by Armando25 on 02/05/2016

Jason was very polite and never rushed or pressured us to make a deal. Jason was very knowledgable and always answered our questions with vivid detail. I would encourage perspective Range Rover customers to visit Jason Kule at Glen Cove Range Rover.

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by roxy7676 on 09/23/2015

Great sales person very knowledgeable When I picked up the car took the time to go thru every new detail that was different from my last 2008 sport.

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by rmullins08 on 08/28/2015

Very easy to deal with. Responsive to e-mails and calls when not at the dealership. Would definitely buy from again.

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