Lia Honda Albany
Customer Reviews of Lia Honda Albany
Review type:
Fast, fair deal!
DON'T GO, RUN!
by Damien S on 06/05/2026- Saw a car listed that I liked, so I went to test drive. - Car was disgusting, they hadn’t cleaned it yet. But, I have kids and I’m used to the mess, so I said fine. -Told me I’m not allowed to test drive the car. -Got them to agree… that test drives are OK but the car was on E and they refused to put gas in it. -Asked if I could drive 1,000 feet down the road to a Stewarts and turn around at least and they let me do that (refused to put gas in again). -SLIME: Was buying the car with cash, but they had me go back and talk to their finance guy about warrantees. Guy offered me a six year warranty I think it was. I think it was for about 5$4,800. I said no thanks and then he offered to give me “a special deal” for somewhere around $2,200. I had no intention of buying it regardless. But, it clearly showed he was trying to rip me off the entire time. - Go to pick up the car (on the day THEY told me it would be ready). They tell me they cleaned it 30 minutes ago and I'll need to sit on a plastic sheet for the entire day. - THAT DAY: The check engine light comes on. -I called up the dealership and they said, yeah I can bring it in, but they won’t provide a loaner car, they’re going to keep it an undetermined amount of time, and I can go rent a car. THE DAY I PICKED IT UP! -Calls and emails were had with the dealership and the general manager told me I could bring it in right away and they would instantly look at it. - Half a week or a week later after my son has brain surgery, I call on a Friday and speak with a sales manager. They were nice enough and told me to bring it in, they would instantly look at it for me and get me out of there. I VERY specifically confirmed this over the phone multiple times before ending the call. I need a vehicle to be available for my kid and I'm reassured multiple times I can come right in and they'll be expecting me. - I leave my child who just had brain surgery a few days ago to bring this car over and they tell me they refuse to look at it, and I can make an appointment for the end of next week. They will not be providing transportation and will be keeping it an undisclosed amount of time. I get it, in a business when you’re buying something and you’re dealing with five or six different people, there might be a mess up. However, there was literally NOT A SINGLE positive thing or even neutral (it went ok) step in the entire process. *Not counting the last phone call I had where it seemed to go well and I found out it was all a lie and I left my child for nothing to waste my time for their apparent amusement. - Been telling everyone I know. Not that it matters to them, but I was able to prevent one sale when my stepfather was looking for a car so minor victory for me, I guess. -Filing with the State Attorney General for what good that will do and now I have to spend time and effort on small claims court.Do Not buy from Lia Honda Albany
by Susan Boni on 05/13/2026I had a very disappointing experience with Phil Singh, sales manager at Lia Honda Albany. After issues surrounding my vehicle trade in and equity payment ($4100), communication became extremely stressful and unprofessional. Phil Singh was… actually belligerent, dismissive and confrontational with me when I was negotiating the price of my trade in. He proceeded to yell at me and said he will not take my trade in. Eventually I negotiated a price for my trade in that was acceptable to me and then he hung up on me. Most concerning was being told by Phil after they continued to delay sending my check to me that he would only expedite my check if I removed my review of him. That says all you need to know about Phil. He was trying to hold my money hostage ($4100) and (blackmail me) unless I took down the review. I received my check and my review stands. I wonder if he speaks to his mother the same way he spoke to me. Beware of Phil if you shop for a car at Lia Honda Albany. If he had just apologized to me, I would have taken down the review. I also would think that Lia Honda management would have called me to discuss this issue and apologize to me. So disappointing to have such a horrible experience when buying a new car.Fast, fair deal!
by Dave on 11/07/2025This was probably a fastest automobile purchase that we’ve ever made because the sales person didn’t waste our time going back-and-forth to his manager several times. When he did go to his manager, he wasn’t gone for 15 or 20 minutes, like… I’ve experienced with others dealerships. We got a fast and fair deal. No one at the dealership wasted our time! Our salesperson, Antonio Nassivera, was very professional and easy to work with. Dealing with him was one of the best sales experiences we’ve had!Dave, Thank you for your kind feedback! We’re glad to hear that Spencer and our team provided friendly and knowledgeable service. It’s wonderful to know all your questions and concerns were addressed, we appreciate your trust and look forward to seeing you again.
Car service by
by Ava Shorey on 11/01/2025Everyone was very professional and care. It's always a pleasant experienceAva, Thank you for your kind feedback. We’re delighted to hear that our team’s professionalism and care made your visit a pleasant experience. We appreciate your continued trust and look forward to serving you again!
2025 Honda Civic Type R
by Antonio Nassivera on 09/11/2025Antonio was super welcoming and explained everything to us very clearly. There wasn’t at any moment in time that I thought I was getting taken advantage of or that I wasn’t getting his 100% effort in making it as easy as possible. 10/10… experience and a 10/10 carAntonio, thank you for sharing your experience with us! We're delighted Antonio handled your wishes with the utmost advocacy and grace. Congrats on the new Type R! Here's wishing you all the best in your travels, from everyone at Lia Honda.
Best car of 2026
by Vicky S on 07/24/2025The new 2026 CRV EXL AWD is the best car I have driven in years. Smooth acceleration between gears, virtually no road or wind noise. The comfort of the seats is amazing in front and back, along with plenty of room between passenger and… driver. I love the new heat and a/c vents, the power behind the fan is so powerful it cools and heats the car up very quickly. Special thank you to my dealer Jonas Severino. So knowledgeable, pleasant, courteous and professional thought out my whole purchase. He located a car with a specific color I was looking for in transit and it was delivered that night to the dealership. Went above and beyond to help me.Vicky, we're so pleased our team provided you with a transparent and supportive buying experience. Thanks for giving a shout out to Sev for his superb assistance. We'd love to work with you again some day!
Honda Pilot Black Edition
by Jo on 07/07/2025Love my new SUV! Sev was super helpful keeping me informed and helping me complete the necessary steps to get the sale finalized. Only reason I didn't give a 5 star review is because the car was not detailed to my expectations. Service… department could have taken a little more time to make it perfect upon pickup.Thank you for your thoughtful feedback, Jo. We're delighted you enjoyed an overall smooth purchase experience with Sev's assistance. We wish you all the best in your new Honda Pilot!
4th Hrv but who’s counting
by Jean Klob on 05/21/2025I’ve been doing business with Lia Honda Albany for many,many years since my first Civic which was so so long ago. Jay Birnbaum has been there for my last 4 leasing experience with my Hrv’s and every time I say this will be my last He’s… always been a tremendous help. I definitely would recommend him as a great salesperson Jay Birnbaum keep up the excellent workJean, we're so happy Jay is someone you can trust with your automotive needs whenever you're looking for something new. Congrats on your newest HR-V! We wish you many pleasant travels this year, from everyone here at Lia Honda.
Ernie Walton provided a thorough explanation of all the details
by Mike M on 04/21/2025Ernie Walton provided a thorough explanation of all the details of the repair, and offered less expensive alternatives.Thanks for letting us know how satisfied you were with Ernie's assistance, Mike! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Recall, repair, real time
by ADK tripper on 04/10/2025Customer friendly, time efficientThanks for letting us know how pleased you were with the convenience of this service visit! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time!
Your GREAT
by Lorraine Taccetta on 04/11/2025although they were super busy and the wait was a bit longer than anticipated, the overall experience and performance was well worth the wait. Thank you Nathan Wood for taking such good care of us.Lorraine, thank you for taking a moment to share positive feedback on Nathan. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!
Go see Lia Honda!! 🥳
by Terri P on 04/07/2025First off I should start with my loyalty to Lia Honda. They are kinda family now….. 6 cars later we are all honda owners. Started with Gabby, then to Vince and finished with Mitchell Flecker. Brendan is the absolute best and the sales… people are amazing. Just go and they will go hard to get you in the car you want.Terri, We appreciate you for leaving Gabby, Vince, Brendan and Mitchell this marvelous review! We are delighted to know that they are the best and amazing. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Lia Honda Albany team!
Go See Lamar!
by B in Delmar on 03/28/2025Lamar Patton was kind, professional and funny. I come from the industry and I know what it takes. Excellent service visit.Thanks for letting us know Lamar and our service team did a great job, B! Making your service visits pleasant and thorough are our top priorities. We hope to do the same at your next visit.
Excellent dealership
by Julio on 03/08/2025updated 03/17/2025I had an excellent experience with Ernie Walton over at Lia Honda of Albany! Ernie is always highly professional, knowledgeable, friendly and works to the best of his ability to assist in resolving any issues or concerns I may have. He is a… very honest, well-trusted, dependable representative. I always look forward to working with Ernie, as I can always be sure that my experience will be a great one! Highly recommendJulio, we're delighted Ernie has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!
Honda Passport purchase was SO GOOD!!
by Dave OConnor on 03/04/2025Extraordinary friendly and thoughtful sales experience from Josh Murgo. He listened carefully to our needs and wants in the purchase of a new vehicle. Josh expertly presented options available to us, and included a lot of value added… information given his years of experience. Every step of our car buying was handled flawlessly by Josh and the Lia team.Dave, thank you for sharing your experience with us! We're delighted Josh handled your wishes with the utmost advocacy and grace. Here's wishing you all the best in your travels, from everyone at Lia Honda!
Snow Bound but I finally picked up my new Honda on Tuesday 2/18
by Jim D on 02/21/2025Straight forward with my deal,I felt they were honest and my sales man was professional and knowledgeable about the car I was buyingJim, thank you for sharing your experience with us! We're delighted our team handled your wishes with the utmost advocacy and grace. Congrats on the new Honda! Here's wishing you all the best in your travels, from everyone at Lia Honda.
Give your a review, Jack Nash
by Bertan Deniz on 02/06/2025I really appreciate Jack Nash efforts and hospitality, I bought a car from here for the 2nd time today, Her goodwill and honesty made me feel good about buying a car, I am grateful 😃That's great to hear, Bertan! We're always striving to give our customers the best experience possible. Thanks for letting us know your visit with Jack was pleasant and straight-forward. Enjoy the ride!
Satisfaction
by Todd Mesick on 02/03/2025Wayne B. at Lia Honda was great to work with. He was knowledgeable, able to answer all questions and did not force anything. He was a pleasure to deal with.Thanks for letting us know Wayne provided you with an accommodating and informative dealership visit, Todd! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Lia Honda!
Helpful sales person
by Senior driver on 12/16/2024Johans severino was very helpful, kind and knowledgeable.We're delighted Johans is someone you can count on for a reliable and pleasant dealership experience! Thank you for your positive feedback. Best wishes for pleasant travels this holiday season!
Dat is it !!!!
by K on 12/02/2024updated 12/09/2024Duane was very courteous and kept me updated on the progress of my vehicle during the servicing.K, Providing quality and efficient service is so important to us here at Lia Honda Albany and we are glad that Duane's efforts could meet your satisfaction! We are thrilled to know that he was very courteous and kept you updated. We wish you safe travels until we meet again!
Outstanding service
by D on 12/07/2024I was very impressed by jack Nash an his professional service he gave He took the time to answer all my questions an I am very happy with the good deal he was able to give If it wasn't for his professionalism an honesty I wouldn't have… purchased the car I hope lia honda appreciate the fine job jack Nash is doing . Best wishes Jack Nash on your career at Lia HondaD, We appreciate you for leaving Jack this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Jack provided you with top notch service. We are delighted to know that he was professional, honest and took the time to answer all of your questions. We sincerely congratulate you on your new vehicle- behalf of the entire Lia Honda Albany team!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Dave, Thank you for your kind feedback! We’re glad to hear that Spencer and our team provided friendly and knowledgeable service. It’s wonderful to know all your questions and concerns were addressed, we appreciate your trust and look forward to seeing you again.
by Lia Honda of Albany on 11/12/2025