All American Subaru of Old Bridge
Customer Reviews of All American Subaru of Old Bridge
Review type:
All American Subaru of Old Bridge
OUTSTANDING CUSTOMER SERVICE
by Tom B on 03/20/2024I would like to take this opportunity to personally thank A. Nocciolo for he profesionalism, courtesy and efficiency helping me with my Subaru Outback. Fantastic representative of Old Bridge Subaru and Subaru Corporation. It was such a… pleasure dealinbg with such a competent employee. Thank you so much for all your help !!!Tom, we're thrilled to read that our team provided you with such a fantastic experience at All American Subaru in Old Bridge! We appreciate your kind words and look forward to assisting you again in the future. Safe travels with your Outback!
Clear and to the Point.
by Anthony on 03/02/2024I have been getting my car serviced here for almost 7 years since I bought it new there. I have always had intelligent, caring, and understanding service reps (Melek "Mel", Liz, and not there anymore Lawrence) who did not make me feel like… a serial number but like a human being. They didn't try to up sell me on elective services and pointed out what needed to get done and what didn't. They even make it a point to find coupons when your normal servicing goes from just an oil change to needing new brakes as well. They even try to find if work is covered under warranty before even suggesting what work needs to be performed.Anthony, we're so glad to know that our team at All American Subaru in Old Bridge has consistently provided you with caring and understanding service over the years. We appreciate your loyalty and look forward to continuing to serve you! Safe travels until we see you next time!
All American Subaru a Class Act
by Pat Kolb on 02/20/2024Warranty saved the day on an oil leak, thanks All American. Kudos to Melek for outstanding service !Pat, we're glad to know our warranty came in handy and that Melek provided outstanding service at All American Subaru in Old Bridge. Thanks for the kudos!
Award winning service
by Happy Customer on 01/26/2024Great customer service! Friendly and knowledgeable staff. I received loaner vehicle which for me was very accommodating since I had to get to work. My sales associate Kaitlyn is always a friendly and takes time to explain your service and… what the technician will be doing. Overall I recommend this dealership.We're so glad to know you had a positive experience with Kaitlyn and our team at All American Subaru in Old Bridge. We strive for excellent customer service, and we appreciate your recommendation!
Great service
by Mariel on 01/20/2024Mike Roman and Amanda in service were wonderful, Melek was wonderful as always. Reliable service and the rental car makes it even better. Thank you!Mariel, we're so glad to know that Mike, Amanda, and Melek provided you with excellent service and assistance here at All American Subaru in Old Bridge. We appreciate your feedback and wish you safe travels ahead!
Scripted ignorant excuses
by JC on 01/12/2024Service Rep tried explaining that a dead battery in a 2021 Subaru vehicle with 30k miles wasn't out of the ordinary because of cold weather. Apparently I should expect Subaru batteries to last this long. Supply chain still has issues & a… battery for a 2021 vehicle took over a week to track down. Luckily, they supplied a loaner vehicle & honored the battery warranty which expired 2 months ago.JC, we understand the frustration over your battery issues, and there were supply chain issues with it being on backorder. We're glad you were happy with our loaner vehicle and honoring the warranty. Perhaps you would reconsider increasing the stars for us since, as a dealership, we did everything we could for you in this situation. If you'd like to discuss further, please reach out to me. Thank you, Mike Roman - Service Manager - 732-242-0463
Always an amazing experience
by MichaelReina on 11/20/2023This is my second Subaru from this exact location and I couldn’t be happier. Iryna was a tremendous help from the pre-order of the car all the way to me leaving the lot. I can’t thank her enough, please make sure you go to her when it’s… time for you to grab a new car.Michael, it's great to know that Iryna was able to assist you throughout your car buying process at All American Subaru in Old Bridge. We appreciate the recommendation and we're here for any future needs!
Great price
by M Sharma on 11/16/2023Great dealership gave us a very nice price point so we could take home the car right away. We will definitely return back for more deals.We're delighted to know you had a great experience at All American Subaru in Old Bridge and found the price point agreeable. We look forward to seeing you again for more deals! Safe travels with your new car!
Good Job
by Andrew B on 11/15/2023I liked that I had no appointment and just drove in for an Oil change.. Kaitlyn my service representative said no problem! I was in and out in under an hour. That’s great service. Also Kaitlyn showed me how to reset my clock ( which I… always have a problem with) So it’s 5 stars for me. Thank your OldBridge Subaru .Andrew, we're glad to know that Kaitlyn and our team at All American Subaru in Old Bridge were able to provide you with quick and efficient service. We appreciate your five-star review and are here if you have any more questions or needs!
Quickly
by Nancy Venetz on 11/08/2023Easy as 1 2 3. Faster car buying.Thank you for choosing All American Subaru in Old Bridge, we appreciate your positive feedback, Nancy! Enjoy your new car!
Timely support
by NJay on 10/18/2023Great service and support. Ashley and her entire team are beyond and above. Max rating for scheduling, follow up and completion. Thank you Subaru!We're delighted to know that Ashley and the team provided great service during your visit at All American Subaru in Old Bridge. We appreciate your kind words about our scheduling, follow-up, and completion process! Safe travels ahead with your Subaru!
Outstanding
by AM on 10/03/2023Excellent service. Addressed and handled my concerns perfectly.Thank you for the great review! Your support means a lot to us here at All American Subaru in Old Bridge.
No place like home
by Eric Vecchione on 09/11/2023I am greeted and treated with the utmost of friendly smiles, kindness and understanding. The "new" service rep, Katie, is an incredibly cool, knowledgeable and smart young lady that knows what she is talking about, what's even better is if… she doesn't know she will find out like it's her mission. Been going there since 2016, my wife is on her 2nd and I am on my 3rd. Have some issues with my 23' Outback limited, was there on a Friday, Katie was on the phone with me on Monday working on a resolution, not sure how it's going to work out but I know I'll be there with it or another Outback. Like I said, there's no place like home. My yes responses to questions are for the maintenance not for the outstanding issue that is still pending.Eric, we appreciate your kind words about Katie and our team at All American Subaru in Old Bridge. We're glad to know that you've been with us since 2016! Rest assured, we'll do everything possible to resolve the issue with your Outback. Thanks for sticking by us!
Made the process of buying a car a lot more fun
by Erin C on 07/27/2023After searching a few days for the elusive Forester Premium trim model, I started calling various Subaru dealers and contacted All American. I initially spoke with Samantha, who was able to help tell me about the inventory even though they… weren’t even open yet! After a few laughs, I found out they had one premium model in stock. My husband and I drove out to Old Bridge and met with Delia, who showed us a brandy new 2023 Forester Premium - like so new that it was still wrapped in plastic! We liked the car, and worked out the numbers with Delia and manager Jason. I felt we got a very fair price on the car and also on our trade in. The process went very smooth and while we went home to get our trade-in, they started on the financing and detailing of our new car. After finalizing everything with Delia, we sat down to finish the financial stuff with Mike. We had a couple of laughs while signing our lives away! This review wouldn’t be complete without a shoutout to Conor, who assisted with helping us learn about Starlink, aka Stinky Star. :) Overall we enjoyed the process of shopping at All American. Everyone was super nice and it made the usually painful process of buying a car a bit more fun. We will definitely return and refer friends and family there if they’re looking for a Subaru.Erin, thank you for the review! We're so glad to know Samantha, Delia, Jason, Conor, and Mike made your purchase experience enjoyable. Thanks for trusting the All American Subaru in Old Bridge team to get the job done, and we are wishing you safe travels in your 2023 Subaru Forester Premium!
Consistency
by SKH on 06/16/2023Service advisor Liz is excellent! I have had 0 issues at this dealership in 4 years.Liz and the team are so grateful for your loyal business. Thank you for choosing All American Subaru in Old Bridge!
Awesome Service
by Phyl H on 06/14/2023Service representatives are knowledgeable and helpful.This is what we love to hear, Phyl! Thanks for sharing this praise for the All American Subaru in Old Bridge Team!
Great Experience with Dean
by Anthony R on 08/08/2021After having a bizarre, unprofessional experience at another local Subaru dealer and feeling frustrated, I took a chance and ended up at All American Subaru. Dean Fitzgibbons set me at ease as soon as I got in his office. He was extremely… personable and very knowledgeable about the features and functions of the car (I appreciated that he took me on an actual test drive on the highway!). Most importantly, Dean and crew were trustworthy. There weren’t any mystery fees or price discrepancies like other dealers. I feel like I got a fair deal with zero pressure, I didn’t even have to go in the finance guy’s office. Overall, I highly recommend All American and especially Dean Fitzgibbons for a fun, personal Subaru buying experience with no shenanigans.A+++ Thanks To Iryna
by Steve S on 07/17/2021Iryna is great to work with! Just picked up our 6th Subaru from All American Subaru in Old Bridge. Iryna, Salesperson, has been working with us for many years. Iryna is very concerned that her customers have complete knowledge of the… StarLink and Media Systems and being completely satisfied with your purchase. Iryna and the Dealership, have a family attitude towards their customers and it is Iryna's Customer Service attitude that brings us back each time we are in need of a vehicle. Steve S.Don’t believe them. Find a different dealer
by Will Friz on 05/06/2021I do not recommend They offered to match a price on an Outback. We confirmed deal through messages and set up a pick up date. 1 hour before we were to pick up car they called ( not Larry who was the guy who made the deal with me ) and… said the owners friend just bought your car. A manager called to apologize and said they would make it right. since then no calls... crickets from the entire dealership, finance rates have changed and they continue to list car as available. Bait and switch at its finest. Go to a different dealership who is more honest and keeps their word.Very Pleased with Car and Salesperson
by DonM on 08/22/2019We recently bought a 2014 Forester for my grandson. The service department did an excellent job of detailing and preparing the vehicle for sale. But the best part of our experience was dealing with the salesperson, Christina Guerra.… Christina went to great lengths to track down the service records for this vehicle so we would know what we were getting. She was very professional and followed through on all of her commitments. I have to say that I was not looking forward to buying a used car, but Christina and All American Subaru made it a positive experience.Makes taking care easy!
by JnKaboomer on 08/21/2018I started using this dealers service for my car even though I did not buy my car from them. They were just closer to my home. So glad of that this is a great place to care for your car. The waiting room is nice and the drive in drive… service is great. They do not try to sell you anything that you don't need but will do the basic checks and just do what you ask them too. They are on time too!
Joe, thank you for your continued trust in All American Subaru in Old Bridge! We're happy to hear that Thomas and Connor provided excellent service once again. Enjoy your new lease, and we look forward to seeing you next time!
by All American Subaru in Old Bridge on 06/30/2025