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Customer Reviews of Subaru World of Newton

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234 reviews
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  • Review

    5 out of 5 starsby dmfontana on 02/19/2017

    Low pressure sales. Helpful staff. Worked hard to find the right car for me. Was able to help me with trade in and financing
    • Thank you for taking the time to write about your experience. It's great to know our staff was able to provide you with the pressure-free and helpful service. Please feel free to stop by if there is anything else we can do to help you. Sincerely, Subaru World of Newton Team

      by dealerreply on 02/22/2017

  • Answer questions with good explanations

    5 out of 5 starsby bwljbs on 02/15/2017

    they were willing to answer questions and explain things about the car which we don't fully understand. they were very patient and helpful!
    • Thanks for giving us the opportunity to service your car. We are happy to hear that everything went well for you. Drive safely. Sincerely, Subaru World of Newton Team

      by dealerreply on 02/20/2017

    • Thanks for giving us the opportunity to service your car. We are happy to hear that everything went well for you. Drive safely. Sincerely, Subaru World of Newton Team

      by dealerreply on 02/20/2017

  • Subaru World Newton

    5 out of 5 starsby CarolAMM on 01/10/2017
    updated 01/20/2017

    Staff is always knowledgeable and very courteous. We always have a very good experience when bringing our car in for service
  • 1/6/17 Maintenance @ Newton, NJ Subaru

    5 out of 5 starsby John_Moeckel on 01/07/2017
    updated 01/17/2017

    Was able to schedule an oil change / tune-up online. Even when busy, the work was done efficiently and staff was very helpful.
  • Good service matters

    5 out of 5 starsby StickShift24 on 12/10/2016

    It does not have a fabulous waiting area, but I trust the service I get and that's what I care about most.
    • We appreciate your time to share us this review. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Sincerely, Subaru World of Newton Team

      by dealerreply on 12/16/2016

  • service survey

    5 out of 5 starsby nraharry on 11/26/2016
    updated 12/05/2016

    clean waiting area and proficient staff. In and out times were all within stated times. I will definately refer Subaru of newton to my friends.
    • Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from us. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Subaru World of Newton Team

      by dealerreply on 12/07/2016

  • awesome

    5 out of 5 starsby Ssarhhx3 on 12/02/2016

    Sales consusltant david was friendly and accommodating. Worked hard to find a car in price range to accommodate needs. quick and efficient use of time.
    • Thanks for your kind words. We appreciate David as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again. Sincerely, Subaru World of Newton Team

      by dealerreply on 12/07/2016

  • Pleasantly surprised

    5 out of 5 starsby Nicalbs on 11/26/2016

    Bought a brand new Subaru crosstrek today I dreaded the whole experience. I was pleasantly surprised. Salesman David Wilt was great. Professional and not at all pushy. Very pleased with the whole process. We just might buy another new vehicle from Subaru world in Newton.
    • It is very kind of you to write us such a nice review. We're proud to offer our customers a professional and pressure-free shopping experience, and we're glad to hear that David was able to satisfy that. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Subaru World of Newton Team

      by dealerreply on 11/29/2016

  • All Customers Matter

    5 out of 5 starsby Donna1228 on 11/06/2016
    updated 11/21/2016

    Everyone I dealt with couldn't be more accommodating and respectful. My questions mattered and the service I received was first class. My experienced showed me that the dealership is professional in all aspects.
    • We sincerely thank you for going out of your way to write this review about our dealership, Donna. We are dedicated to provide each and every customer with an accommodating, respectful and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Subaru World of Newton Team

      by dealerreply on 12/07/2016

  • Wonderful Salespeople

    5 out of 5 starsby AliciaMS on 10/25/2016
    updated 11/08/2016

    Mike and Dave did a wonderful job helping us purchase our new Subaru. They made the whole purchase very easy. They treated us with courtesy and respect. Which made us feel good about purchasing our car from them.
    • Alicia, thank you for writing about your visit with us, and congratulations on your new car. Mike and Dave are the assets of our dealership, and it is encouraging to hear they impressed you by delivering our trademark service. Sincerely, Subaru World of Newton Team

      by dealerreply on 12/07/2016

  • Would highly recommend.

    5 out of 5 starsby JulioJr on 10/24/2016
    updated 11/08/2016

    The service personnel are on point. Kept me informed every half hour. I drive 45 miles just for this service.
    • Thanks for the review, Julio. It is gratifying to hear that you were received a quick service and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions. Sincerely, Subaru World of Newton Team

      by dealerreply on 12/07/2016

  • Personable and Knowledgeable Sales Team

    5 out of 5 starsby greatnewcar on 10/16/2016
    updated 11/03/2016

    The sales team seemed to genuinely care. The sales woman was very knowledgeable about the car and appeared to really believe in Subaru's qualities.
    • Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Subaru World of Newton Team

      by dealerreply on 12/07/2016

  • Excellent Dealership

    5 out of 5 starsby Shellyb29 on 10/27/2016

    Cheryl was a pleasure to work with .My fifth Subaru ,My first purchase at Subaru World Of Newton . What a great dealership ! Very welcoming ,stress free ,and efficient . I will be returning and recommending
    • Shelly, thank you and congratulations on your purchase. We are so very pleased that Cheryl could make your visit welcoming, stress free and efficient, and we believe that's how every car buying experience should be. We are sincerely grateful for your recommendation and enjoy your new car. Sincerely, Subaru World of Newton Team

      by dealerreply on 11/03/2016

  • Impreza

    5 out of 5 starsby JamesAnthony on 10/23/2016

    It was nice working with Dave. He was very pleasant and Helpful during our experience . He took the stress out of purchasing a new vehicle.
    • Thank you for the excellent review, James. It is great to know that Dave was able to provide you with pressure-free car buying experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Subaru World of Newton Team

      by dealerreply on 10/25/2016

  • Subaru World of Newton is Tops!!

    5 out of 5 starsby HappyCamperLJK on 10/07/2016

    I thought that the lease experience went very smoothly because of General Sales Manager Anthony Emerick, Business Manager Ryan Forbeck and Salesman Dave Witt. Dave helped me greatly by taking me through the vehicle step by step, getting it detailed, taking off the license plates of my old Crosstrek and being an over all awesome guy who is going to go far as a salesman! Thank you again Anthony Emerick for going above and beyond to make sure I left a happy customer and Ryan for making the lease experience easy to understand and feel comfortable with. These three men are a great team! Well done gentlemen!!
    • Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Anthony, Ryan and Dave were able to go above and beyond your expectations and provide you with a smooth lease experience. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Subaru World of Newton Team

      by dealerreply on 10/11/2016

  • Unhappy Customer

    1 out of 5 starsby vadimsh on 10/02/2016

    My name is Vadim Shpolyansky and I am writing this to inform you fellow Subaru owners to stay away from Subaru of Newton in Newton, Nj. If you care about your car, honest, and money then this story impacts you and your daily life. Let me start from the beginning, I was sold my car three years ago, excited about owning a Subaru because I have a family and safety is very important to me. Thinking things were great, I quickly learned they were not. I had minor issues with this car, but I over looked it because things happen and sometimes luck doesn't follow us. However because of recent circumstances, I feel I should be warning Subaru owners against this dealership. I went into Subaru to do some routine maintenance on my 2013 Subaru Outback; well this routine maintenance cost me around a $1,000. Fine I thought, I’ll pay, better to be safe. However, after a few days of having my car, I notice a weird noise coming from my car. I am a very thorough man. I pay attention to every little detail, especially after dropping $1,000 not even a week ago. Once again, I find myself at the Subaru dealership in Newton. This time they tell me it’s a wheel bearing which costed me $550. Fine, another payment I paid. For three years I went to this dealership. When they said to fix something I did it right away, no hesitations. I only went to them for three years because I trusted them. Clearly that was my mistake. Not even one month later and 4,000 miles later, I am getting my tires rotated at the local tire shop and the mechanic lets me know that my rubber boot was cut and grease was leaking out. I couldn't believe it. It was only one month since my car was in the dealership and now I had to bring it back? Ok fine. I called the manager and he said “If you brought it back two days later, I would say it was our fault. However it’s been one month and 4,000.” Why should I check my car after spending 1,500 dollars?! Excuse me. When they installed the hub, they accidentally cut the boot. No one told me about it, and there’s no way to find that out unless you physically get out of the car. There’s no noise, no leaking. The only way to find out is to lift the car. How did this dealership expect me to do this? That is not my duty. Before they gave my car back, they should have checked everything. That is not my job. It is theirs. This cost me another $580. Now it’s not even about the money at this point. It’s the pure disrespect. Also, to have grease leaking like that is extremely dangerous. I commute every day about a hour and 30 minutes. God forbid the grease leaked into my brakes and I couldn't stop. Who would support my family. It’s a damn shame that I trusted this Subaru of Newton dealership and they completely screwed me over. If you care about your life, money, and time: Do not bring your car here. They lie and do not take responsibility for their own actions. It’s a shame. Subaru is such a great company and this dealership is the complete opposite. I will never bring my car here again and I strongly suggest that you don’t either.
    • Vadim, we are sorry to hear about your experience with our dealership. We can assure you that it was not our intention to disappoint or frustrate you. We would appreciate the opportunity to speak with you regarding this matter so we can better understand the issue at hand and we can work toward a resolution. Please reach out to us at your earliest convenience. Sincerely, Subaru World of Newton Team

      by dealerreply on 10/11/2016

  • Great service and management

    5 out of 5 starsby Jorge5879 on 09/22/2016

    I went in to look I knew I wanted a Subaru but the sales guy Shawn was great and didn't pressure me at all. The manager is also great to deal with and basically got me to my number. Ryan from finance also made the experience seamless and explained everything I was signing. Bottom line is I couldn't be happier with my experience and I will never buy a car any where else!!
    • It is very kind of you to write us such a nice review, Jorge. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Subaru World of Newton Team

      by dealerreply on 09/26/2016

  • Subaru of Newton

    5 out of 5 starsby johnjay1810 on 09/23/2016

    It was timely, with a comfortable waiting area and clean rest room, pleasant personnel, great selection of magazines, and a good cup of coffee!
    • Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Subaru World of Newton Team

      by dealerreply on 09/26/2016

  • A happy customer

    5 out of 5 starsby DanielF_Sparta on 09/20/2016

    My appointment was for 11:00. My information taken and my car serviced and I was out a few minutes before noon.
    • We appreciate your time to share us this review, Daniel. We are pleased that our team was able to provide you a quick service experience. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Sincerely, Subaru World of Newton Team

      by dealerreply on 09/21/2016

  • Nothanks

    4 out of 5 starsby jnbbarnhart on 08/21/2016
    updated 09/08/2016

    Once we got to the numbers and dealt with the GM and signing the papers the process went faster. Sales agent was new and inexperienced but we were good
    • We appreciate you for letting others know about your experience at Subaru World of Newton. If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Subaru World of Newton Team

      by subaruworld on 09/21/2016

  • 2017 Subaru Outback 2.5i Premium

    5 out of 5 starsby Lenny45 on 09/03/2016

    Mike and Anthony were excellent. Honest and made the experience of buying a new vehicle stress free. Both were very professional and easy to work with.
    • We appreciate you taking time to leave us a great review, Lenny! We are pleased to hear Mike and Anthony did an excellent job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to let us know! Regards, Subaru World of Newton Team

      by dealerreply on 09/07/2016


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