Subaru World of Newton
Customer Reviews of Subaru World of Newton
Review type:
Third Subaru
Service_18
by Ryan_buayaban on 10/04/2018updated 10/16/2018fast kind, explained thoroughly what they had done to the car.Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Brooke Canty, Business Development Manager Subaru World of Newton
Service_18
by Ryan_buayaban on 10/04/2018updated 10/16/2018fast kind, explained thoroughly what they had done to the car.Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Brooke Canty, Business Development Manager Subaru World of Newton
Excellent
by Andrew on 10/14/2018Our car was going to take a little bit longer they were painting out gas door so they gave us a rental. We currently have another vehicle not a Subaru and their service is no where near what we get at Subaru. Needless to say we are due for… another vehicle in a few years and we’re gonna explore our Subaru options.Andrew, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Take care, Brooke Canty, Business Development Manager Subaru World of Newton
2011 Outback
by Rich on 10/09/2018Comfortable waiting room and professional helpRich, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again in the future! Take care, Brooke Canty, Business Development Manager Subaru World of Newton
What a dealer should be.
by Mark on 10/08/2018Friendly staff and fair pricing.Mark, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Thanks again, Brooke Canty, Business Development Manager Subaru World of Newton
Dealership excellence
by Roger on 10/07/2018Friendly greeting and recognition. Very professional people. Recognized on arrival by name.Roger, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Brooke Canty, Business Development Manager Subaru World of Newton
Great Service
by Jonathan on 10/06/2018very courteous, very professional, very friendly. Really liked the fact that Stephen took the time to explain exactly what was wrong, what the options were and the costs, and helped me pick the alternative that made the most sense. THANKSThanks for your outstanding review, Jonathan! I'm very happy to hear that Stephen was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Take care, Brooke Canty, Business Development Manager Subaru World of Newton
Mrs Betty Shauger
by Betty on 09/26/2018updated 10/04/2018They were very attentive and efficient and raining out and drove my car under the over hang because it was raining. They explained everything they did. The counter guy was excellent.Betty, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Donât hesitate to reach out to us for anything else. Thank you for choosing Subaru World of Newton's Service Department. Sincerely, Brooke Canty, Business Development Manager Subaru World of Newton
Subaru Service Mostly Great
by Barbara on 10/03/2018-they appear to have isolated and fixed the problem THANK YOU!! -they give you an overestimate of time and cost to fix so that one generally gets done sooner and pays slightly less -they do not call you to the desk, they find the… customer -very polite, helped me with grocery bags; replaced my vending machine "lunch" when M and Ms fell over on table -had news on TV; good information on pet care in car and disaster planning, magazines to help make wait less arduous -bathroom clean and proximate for workers and waiting roomBarbara, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, Brooke Canty, Business Development Manager Subaru World of Newton
Service visit
by Jeffrey on 09/29/2018Greeting. Daniel Richard reassured me he would address all concerns.Hi Jeffrey and thanks for the great feedback! We're very happy that Daniel Richard was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Brooke Canty, Business Development Manager Subaru World of Newton
Service
by Margaret on 09/20/2018updated 09/27/2018Staff was courteousThank you for sharing your experience with us, Margaret! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Regards, Brooke Canty, Business Development Manager Subaru World of Newton
Excellent Service
by Kriss on 09/20/2018updated 09/27/2018It has been a pleasant experience and the team works hard to make sure that problems are handled in the best way for the customer.Kriss, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Brooke Canty, Business Development Manager Subaru World of Newton
Definitely recommend
by Lisa on 09/19/2018updated 09/26/2018Method of service intake, thorough car diagnosis, prompt service.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, Brooke Canty, Business Development Manager Subaru World of Newton
Best Dealership Service
by Leo on 09/18/2018updated 09/25/2018Welcoming feeling as soon as I walked in, Mr. Stephen Foley, the service adviser, was very helpful and very kind in helping out with the issues that my car had. Also appreciated the updates given on what was found and replaced on the car.Leo, thank you for the awesome feedback! You're right, Stephen is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. All the best, Brooke Canty, Business Development Manager Subaru World of Newton
First Outback Service Visit
by Hilda on 09/13/2018updated 09/21/2018Courteous, clean, timely and efficient. I also liked having my auto washed. I was also able to use a certificate for the first tire rotation, which was offered by the service attendant. Continue with your friendly, efficient and… approachable atmosphere. This is what will keep you as a differentiator in the marketplace. I usually dislike going into car dealerships.No problem
by Jeffrey on 09/19/2018Easy to set up appt. services well explained.Jeffrey, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Brooke Canty, Business Development Manager Subaru World of Newton
First Service call on new Crosstrek
by Lisa on 09/18/2018Great personal serviceLisa, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Brooke Canty, Business Development Manager Subaru World of Newton
My visit
by Alessandra on 09/16/2018They were really helpful and nice.Thank you for leaving us this great review, Alessandra! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care, Brooke Canty, Business Development Manager Subaru World of Newton
Extremely happy
by Jeffery on 09/14/2018Outstanding!!! Very friendly staff extremely professional!!! First time Subaru owner, best decision I ever made!Taking the time to leave this review means a lot to us, Jeffery. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Kind regards, Brooke Canty, Business Development Manager Subaru World of Newton
service manager bob foley is veryu nice as is all the sevice personell
by Rosalie on 09/13/2018never haver a problem when cars are worked on very pleasant and nice people to deal withHi Rosalie, and thank you! We can't tell you how much we appreciate your customer loyalty! Let us know if there is anything else that we can assist you with. Take care, Brooke Canty, Business Development Manager Subaru World of Newton
Repair
by Meghan on 09/01/2018updated 09/06/2018The customer service was great. My husband had to call to speak with a mechanic that did not seem to find the issue even though it clearly was making a noise when the car made turns. My husband is a mechanic and asked him to find the issue… because it was the struts and it was definitely making a noise. They tried again and finally found the it was the struts and also fixed my ac. I'm happy they did not give up and fixed the struts and found other issues and fixed it as well. The vibration is still there which I'm hoping can be fixed with new tires. However, I feel like now the brakes might need to be replaced now which I will have done by my husband. Overall, they did help me and I'm happy with the service.Meghan, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Brooke Canty, Business Development Manager Subaru World of Newton
Subaru Crosstrek
Subaru Outback
Subaru Forester
Rich, we're delighted to hear that Kyle provided such a thorough and informative experience at Subaru World of Newton. Enjoy your new Outback! - Chris Dexter - General Manager - (973) 250-7815
by Subaru World of Newton on 05/05/2025