Customer Reviews of Lexus of Cherry Hill
Review type:
2024 Lexus IS350
by AS on 08/15/2024
What a great experience while purchasing my new car! Mitch was accommodating and honest; the entire staff was a pleasure to work with. Looking forward to a long standing relationship.
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The following reviews are more than two years old. They are not included in the overall rating.
89 reviews
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RX number 3
by richdett on 11/22/2016Yet another great experience in getting my wife her new RX 350 at Lexus of Cherry Hill. Ron Pacifico was so good about minimizing the time to get us into a new car and on our way to enjoying it.Awesome Experience
by jmanis1225 on 08/25/2016The processes was easy, quick and we got a great deal - what else could you ask for? Our Sales person Ron Pacifico was awesome, friendly and very easy to work with.Best salesman on the planet !!!
by Trixie65 on 07/27/2016updated 08/01/2016Leo Ramos is the best on the planet. I've now purchased 2 vehicles from him. The last one was a challenge for him, but he made it worthwhile. He was prepared at my arrival, with options. It wasn't like past experiences in buying a vehicle.… Where your in the dealership for hours. Each time he has me in and out. The experience with Leo has been the best customer service experience Ever!!!Thank you for your kind review! We are so pleased that you had a great experience. Enjoy your new car!
"Exceptional Team Work at Lexus, Cherry Hill, N.J."
by 1536439 on 05/23/2016The search for the automobile of my choice was long in coming since my last purchase in 2003. It took me three months of exploring makes and models that would not only appeal to my wallet; but my taste! When I walked into the Lexus… Showroom, the Sales Consultant was patient and allowed me sufficient time to explore. Upon finding the car of my choice, the Sales Consultant took command with extensive information; which solidified my decision to ratify the deal. From the Sales Consultant, Manager, Sales, and the staff; that readied my car to leave the lot, made the day enjoyable; as opposed to arduous! Thanks to all for a wonderful experience! Special thanks to Sales Consultant Damion Pugh and Kyle Williams.Thank you so much for your kind review! We appreciate your business very much and we are glad to know of your great experience with Damion and Kyle! Enjoy your new car!
ES 350
by Annebolin22 on 05/13/2016We were very pleased with the service and the purchase we made at Cherry Hill Lexus. We did our homework , shopped online, visited other dealerships and feel we got a very good deal.Wonderful experience!
by Gheebner on 05/11/2016The entire staff is great. They exceeded all of our expectations. We have never found a vehicle and left a dealership so fast.Don't miss Cherry Hill Lexus for a great deal!
by MichelinNJ on 04/01/2016I did my homework on several makes and models before visiting Lexus and drove all my possible selections. When I finally visited the Cherry Hill Lexus dealership and saw the vehicles in person, I was really impressed. I test drove the NX… 200t and my choice was made. With the help of the staff making the purchase was easy and I drove my new vehicle off the lot thoroughly in love with my new car.job well done
by very_satisfi1 on 12/09/2015Prompt service appointments. Work done on schedule. Hassle free, very friendly, very accommodating. Top of the line, excellent dealership.Second car with dealership and very happy
by kimpasq624 on 08/04/2015Amazing staff all around. Ian Gordon and Damien Pugh were fast, fair and excellent customer serviceSo friendly and helpful
by dkenn29805 on 06/16/2015everyone I dealt with at the dealership was so friendly and helpful. Jon Silva the sales consultant was as nice as he was knowledgeable. This is the third car I've bought from this dealership. They have earned my loyalty.Well Worth the Drive
by beasle on 01/25/2015I bought my 2007 CPO Lexus ES 350 from your dealership about six years ago. Although I live in Newark, Delaware and within 14 miles from a Lexus dealer, I continue to drive the extra miles to Lexus of Cherry Hill because of the excellent… service I receive from James Carney and Ginger Ruby. Although I reside in Delaware, I work in Bowie, Maryland and stay in Maryland during the week and return home to Newark only on the weekends. While there are also several Lexus dealers in Maryland, they along with the dealer in Delaware, do not compare to the customer service and flexibility in scheduling service, I receive from Lexus of Cherry Hill. For example, about three weeks ago, one of my headlights went out. The dealer in Delaware could not schedule my car for repair until the next day. I called Lexus of Cherry Hill and was scheduled the same day for repair. This week, I was in need of my 165K maintenance. However, due to the impending snowstorm, I did not call Lexus of Cherry Hill until Saturday morning. Again, arrangements were made to accommodate me. This flexibility of scheduling to accommodate my limited weekend schedule is very important to me. Again, kudos to Lexus of Cherry Hill, James Carney, and Ginger Ruby for the service I've received over the past several years.Good service is worth the drive and toll.
by Beasle on 01/06/2015I live in Delaware and contacted the local Lexus dealer about replacing my the bulb in my passenger side headlight. The Delaware dealer could not schedule me until the next day. I then called Lexus of Cherry Hill since this is where I… currently serviced. Lexus of CH not only could schedule me the same day but also offered the option of three different times when I could bring my car in the same day. It took me longer to drive to Lexus of CH than it took them to replace my light bulb. In my option, Lexus of CH is a customer friendly, good service dealer. Well worth the drive from Delaware.Excellent Experience
by miso1 on 11/21/2014Lexus of Cherry Hill continues to be our favorite place to purchase a car. Very professional, friendly staff that take all the stress out of a new car purchase. This s our sixth Lexus, superior product! We could shop anywhere for any car… but Lexus keeps us coming back!AMAZING EXPERIENCE
by mimmie2373 on 08/29/2014I equate buying a car to a trip to Ikea or Home Depot, topping my list of least favorite things to do! Buying my new Lexus RX350 at Cherry Hill Lexus was like a trip to Disney. The customer service, level of knowledge and overall experience… was over the top amazing. Leo Ramos was quick in responding, pleasant to work, patient with my requests and questions, and really knows and believes in the product he is selling. The sales manager Beth was also friendly, welcoming, knowledgeable and quick to respond calls and e-mails - willing to help with anything. From start to finish this was NOTHING like what I was expecting going in to the purchase and I truly walked away pleasantly surprised with the most amazing car I've ever owned!Outstanding!!
by bc1313 on 08/01/2014The overall sales and service experience at Lexus of Cherry Hill are nothing less than outstanding! Our concerns with a vibration in the seats of our 2013 ES were addressed in a professional and courteous manner. I can't say enough about… the assistance we received from the shop manager Frank, Service Manager Jamie and service writer Olix in seeing to our concerns. Additionally, our sales consultant Ron P.was the BEST!! He continues to assist us after the sale! He checks in on us ensuring continued satisfaction and assists in guiding and ensuring we have the best experience possible! Actually all the sales staff we worked with, including managers Paul and Mike, were GREAT! It is readily apparent that overall Customer Satisfaction is the #1 goal of this dealership, with a strong commitment at all levels. We HIGHLY RECOMMEND Lexus of Cherry Hill and WE WILL DEFINITELY BE RETURN CUSTOMERS!!Great place, Great people!
by bc1313 on 08/01/2014The overall sales and service experience at Lexus of Cherry Hill are nothing less than outstanding! Our concerns with a vibration in the seats of our 2013 ES were addressed in a professional and courteous manner. I can't say enough about… the assistance we received from the shop manager Frank, Service Manager Jamie and service writer Olix in seeing to our concerns. Additionally, our sales consultant Ron P.was the BEST!! He continues to assist us after the sale! He checks in on us ensuring continued satisfaction and assists in guiding and ensuring we have the best experience possible! Actually all the sales staff we worked with, including managers Paul and Mike, were GREAT! It is readily apparent that overall Customer Satisfaction is the #1 goal of this dealership, with a strong commitment at all levels. We HIGHLY RECOMMEND Lexus of Cherry Hill and WE WILL DEFINITELY BE RETURN CUSTOMERS!!Poor Approach
by kwdnj1980 on 03/25/2009Came into the dealership and was approached. Felt like the sales person looked me up and down bc of the car that I drove in with. I don't want to mention any sales person but they really should consider sales training bc I was not treated… in the propper manner. The sales person did not even answer the questions that I was asking. I would not and will not ever purchase a car from this dealership. I also will not service the Lexus that I purchased from another Lexus dealership.Nice people, but overpriced
by philchoe on 12/24/2008The new site looks great and the salesperson (Scott) was nice, but don't be fooled by their prices. Do your research and you can save ~ $2,000. I was quoted $43,800 (tax and tags included) for an RX350 AWD w/ premium plus in Cherry Hill.… [Other dealerships] offered better deals for the SAME exact things (and warranty) just over the phone! If the 2K isn't a factor, then I don't think you'll be disappointed with Cherry Hill.lexus of cherry hill in mt laurel new jersey ( burlington county )
by mitchellrowe on 10/03/2007lexus dealers in general are under factory scrutiny . lexus of cherry hill is a leader in innovation . from the owners , tom norton & peter brown , to service and parts , vic pasca & vic pollard , most lexus owners are dealt with on an… even playing field . i would reccomend meeting these people if you wish to own a lexus , or need help with one you own .Used car purchase
by gordondavis on 04/10/2014updated 08/08/2025Ron P did a great job.Excellent service
by aohnew on 03/20/2014updated 08/08/2025The car was fixed and perfect including car wash. I picked up my car around 6:30pm on 3/18. George A. walked an extra mile to help me to pull my loaner car and provided great service. He let me transfer all my stuff from the loaner car to… my serviced car. He also always has smile on his face and pleasant appearance to customer. He is very helpful. This is not my first time experiencing this world class service. He is a great asset to Lexus service. Definitely, he provided excellent service.
About our dealership
At Lexus of Cherry Hill, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare.
Lexus of Cherry Hill offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Cherry Hill difference.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (4)
- English
- Portuguese
- Chinese
- Spanish
We're delighted to hear that Mitch and the team at Lexus of Cherry Hill made your car-buying experience so positive! Thanks for choosing us, and we look forward to serving you in the future.
by Lexus of Cherry Hill on 08/16/2024