Honda West

Today 8:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
8:00 AM - 9:00 PM

Customer Reviews of Honda West

4.7
Overall Rating
(100)
Recommend: Yes (93) No (7)
Write a review: Sales | Service
sales Rating

Antonio Honda West

by smancias on 04/04/2018

Antonio helped me with my 2018 Honda Civic lease. He was very personable, and not pushy at all which is my fear in car dealerships. He found the car and budget right for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

145 Reviews
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service Rating

Helps if they do what you ask them to do

by Jordan2325 on 05/05/2018

The people here are incredibly nice. BUT... I went in to get something fixed for a body shop need. Received a call saying we needed our brakes done and they could do that while doing the other thing. OK. First - the car was promised by noon the next day (Saturday). When stopped by, they said they were sorry they were behind and the car wouldn't be ready until Monday. When I picked up the car, they had finished the brakes, but FORGOT TO THE JOB I BROUGHT IT IN FOR. In fact, they hadn't even ordered the part for that. So I had to come back another day to get that done, so they could get the part in. And the shop offered no discount, or any thing except a "sorry". They did eventually fix everything, but when promised one day and it takes 4 days and they don't do the main thing you came in for... I won't rush back there.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Unsatisfied

by Cynbad1 on 05/02/2018

I am pleased with my used Honda. However, I did not have a pleasant experience in issues dealing with the remaining warranty that I already have on my vehicle. It appears that the finance manager, Mike Rodriguez is selling your remaining miles (that everyone already has on their vehicle) to a third party company, Fidelity Warranty Services. Mike claims to be "hooking you up", but really doesn't. Instead, he's selling us back a warranty we've already paid for to a third party that's already included on the car instead of letting us chose between an extended warranty from Honda. When I noticed it, I spoke with the finance director, Kimball Witkosky, he asked me how he can resolve the problem, then offered me a Honda Care warranty, I accepted. When I went in to sign for this extended warranty, Kimball sent out his general sales manager, Jimmy Slocum and a guy from Fidelity that tried to talk me out of something already offered to me by informing me of how Honda Care is really slow paying their repairs and how slow roadside assistance was compared with Fidelity. Wow! I've never heard anyone ever talk down the very products that they were selling. They also offered me a bribe for $200.00 to keep Fidelity, I declined! It's been three weeks now, and the only thing that these guys did was try to clean up their deceptive paperwork and tablet information. I guess they forgot that all calls were monitored and recorded when I first checked and confirmed all of this at Honda and Fidelity to find about what they were really doing. I also tried to speak with Kevin Bushey (General Manager) but he does nothing as well. Hopefully, Kevin when you read this, get off your butt and help me resolve the problem, as promised to me by Kimball Witkosky, instead of acting like the ringleader! Are you not getting involved because I'm an African-American female? Must I take this to the next level? People, please check your Powertrain warranties from Honda West and beware of these [non-permissible content removed]!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Antonio Honda West

by smancias on 04/04/2018

Antonio helped me with my 2018 Honda Civic lease. He was very personable, and not pushy at all which is my fear in car dealerships. He found the car and budget right for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Honda West review

by Jph6205233 on 01/20/2018

Although it took 3 hours to come to a deal I was treated very well and came away with the deal I was looking for.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Happy Camper

by kamalnader on 12/28/2017

Did not think that when I arrived with no appointment and looking at the long line of cars waiting, ahead of me, to be serviced ; that I will drive out in less than one hour with only an oil change and a car wash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The 2017 Honda Civic EX is Awesome!

by popeyemar on 11/29/2017

We did out research ahead of time and did the financial negotiations online. When we were satisfied with the price , we went to Honda West for a very pleasant experience. Antonio helped us out and Mr. Cheng was the person from finance who also worked well with us. Honda West secured a car from another dealership and we drove after we completed the paperwork. The Honda has a very smooth ride!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honda West is the best!

by reviewedby on 11/17/2017

Great service by a great team! I drive across town to have my Honda serviced there.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Honda Accord Coupe LX

by meoff1946 on 11/16/2017

The sales man Dave was very nice to work with. He gave us a great price that we could work with. would highly recommend this dealership to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honda West on Sahara is Just Wonderful!

by judyinvegas on 11/04/2017

Javier My Service Advisor Just Made My Day! Honest and Cares for Everyone! He made me feel so special and really made it quick and really detailed oriented, oil change and little things all done! Thank You Javier and Honda West!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My day at Honda West with Jonathan Warner

by hazelrush on 10/19/2017

My experience was a perfect day. Jon was awesome! We were in and out with our new car in just over an hour. I have recommended him to everyone I know!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honda Hrv service

by Noah1961 on 08/25/2017

The service at Honda west was outstanding Kenny took care of me very professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Ms. Marlene Fulstone

by Paanoon on 08/11/2017

OUTSTANDING, since this was my first visit to Honda West I was completely satisfied with the professional courtesies extended to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honda West Service

by Carlajane on 08/09/2017

Fast, friendly and excellent customer service :)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Awesome

by auntyem on 06/14/2017

From the sales person to the window tinting and sales paper work . My experience to buy the Honda was not stressful . All the personnel I came in contact were very helpful , knowledgeable and put me at ease. Carlos and Vaness were exceptional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good car service experience

by stvegas on 05/19/2017

Work was done quickly and as promised.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Superior Vehicles and Service!!

by JudyShively on 05/15/2017

From the moment I first stepped foot into the showroom, through the present (including my recent maintenance servicing of my 2016 Honda Fit), I have been exceptionally pleased and satisfied with my vehicle and the sales and service behind it. Everyone from the sales rep, to the finance rep, to the servicing technicians has gone above and beyond any and all expectations in providing a superior vehicle and ownership experience, as well as helping me to maintain my vehicle to the superior standards of Honda! It's so great to know that Honda's (& Honda West's) commercials and reputation are more than just words - there is a great deal of well-earned & hard-earned substance backing up their reputation! Before I purchased my Fit, I had always wanted a Honda, for a reason. Now, though I know my Honda Fit will last for a long, long time (especially with the superior service and support behind it), I cannot imagine I will ever own any other vehicle other than a Honda (which I recommend to everyone I can)!! Thank you beyond words to Honda West !!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Check up

by Luis2017 on 04/23/2017

Went in for s service that my car needed An A1 service. Which is tire rotation and oil filter change. I wa IN and OUT before the hour and the guy who helped (Javi) was cool And helpful and hooked me up

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda West

by ollieuofo on 04/14/2017

Four hours to do an oil change, replace a tire, and rotate tires-pathetic! Plus no information on time frame.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

did well this time

by lolynorc on 03/13/2017

I was amaze by the service provided to me. The customer agent was good with a very good customer service attitude.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent service

by Latrecew on 02/28/2017

I hate going to the dealer, I always feel they try to give me what they want and try to lock me in to that. But this place was different, they ask me what I wanted and did they best to get me what I want. My experience was less stressful. They took care of me. I left what I wanted I'm very happy. They was very professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Honda Fit 2017

by Hotcars4me on 01/06/2017

It was a very pleasant experience purchasing this car there was no pressure what so ever, very curtious and professional staff.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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