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Customer Reviews of CarMax

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Recommend: Yes (0) No (1)
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Unresolved Issues

bysodonewiththison 09/26/2018

Nothing but lies and miscommunication. My husband and I discussed our need for rapid processing of paperwork due to a business trip upcoming. We were guaranteed that the process would be complete in 7 days. Whenever we called, we got different responses. After giving our business address twice, the paperwork was not sent. When it was sent after the 3rd phone call, it was missing documentation. Upon entry into the Carmax, they could not find the paperwork until right before we had to leave again. We were unable to utilize the check to the DMV for the sales tax as discussed so we had to pay 900 out of pocket and multiple late fees related to the delay in registration. We drove over 1000 miles and waited 4 months and process of registering the car is still not complete. So much for 7 days.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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