American Ford

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Sunday
closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:00 AM - 12:00 PM

Customer Reviews of American Ford

5.0
Overall Rating
(8)
Recommend: Yes (8) No (0)
Write a review: Sales | Service
sales Rating

Great services

by Raymond36 on 06/24/2016

We had an excellent experience with America ford. They delivered the pick up in a awesome time. Very pleasant to talk to. Informed is of all the extra buttons.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
18 Reviews
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sales Rating

Great services

by Raymond36 on 06/24/2016

We had an excellent experience with America ford. They delivered the pick up in a awesome time. Very pleasant to talk to. Informed is of all the extra buttons.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service Steve!!!

by BarbLun on 06/21/2016

I bought a new Ford Explorer in Jan and was finding some issues with the vehicle grabbing to the right when I stopped. It was very random. Steve was on the mark. He listened to me and was able to doggedly work until the vehicle now has no problems. I don't know what he did, but I have had to travel lots of miles and I have found no issues with the Explorer!! Thanks Steve I so appreciate all you did to help with my vehicle. You are the Man!! Barb

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

No problems or complaints.

by LeonSevier on 06/20/2016

Everything went well. It was timely, he went over the service form and informed me of some things that will probably be looked at during the next service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ford Focus Fuel Pump

by mtqualley on 04/15/2016

Mechanic found the problem quickly, was given a loaner car until the parts came in. Vehicle was repaired as soon as they came. Very good dealership to work with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

American Ford

by krisruddy1 on 03/28/2016

The staff was very friendly and helpful in getting my truck serviced efficiently and back on the road ASAP! I would highly recommend American Ford to my friends and family.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

by BrendaHerbaugh on 03/18/2016

I had an oil change and it was done in a very timely manner and with no problems.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Beautiful truck - great service

by BadlandB on 02/11/2016

The dealership wins very high kudos from me. I asked for assistance finding a truck at each of our area dealerships (I generally drive a GMC or Chevy) but Brittany at American Ford made my day and was so good to work with. She really did look for what I wanted and didn't waste my time with stuff I was not interested in. American Ford in Glendive truly came through.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Small Town Dealer!

by aceohearts on 02/01/2016

Simply stopped to look at a used SUV wed seen on website. Salesman was so friendly and low pressure, I decided to go ahead and buy that day. Not the one I'd come in for, but a similar and slightly better one for about the same price. Sales and management went out of the way to be helpful and courteous. They even brought out the service manager to introduce himself and explain what they had found and done with the vehicle when hey took it in on trade. Probably one of the best car buying experiences I've had. We'll be back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by miller079494 on 12/30/2015

This dealership made finding my perfect vehicle easy and painless. Everyone from the sales to finance made everything easy for me. I recommend them to everyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service, friendly staff

by sunflower23 on 11/02/2015

I was awarded a free oil change at American Ford and after leaving the dealership I experienced a problem with my current car so called American for help. Brittany came to give me a ride to my appointment and a couple days later I returned to American Ford to visit with Brittany. She said she had the perfect car for me, a 2014 Ford Fiesta. We went to look at it and about a week later my brother and I went in for a test drive. Brittany was very helpful. She is a very laid back type of sales person and that is just the kind of person I appreciate. She is not pushy. One day after test driving the Fiesta, I decided to purchase it. Again, Brittany was most helpful. She introduced me to all the friendly service personnel that I might need in the future and walked me through all the interior features of the Fiesta. Any time I need a refresher course Brittany will be happy to help me. Everyone at American Ford is very friendly and helpful. I had a wonderful experience there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

undermined warranty

by customer6363 on 10/07/2015

Until this last visit we have been very pleased with the work done at our dealership. For some reason we have had trouble with our tires. My husband was concerned with the low profile tires, which we have not used prior, so we purchased the tire warranty when we bought our 2014 Ford Taurus in November 2015. Unfortunately, we've had to use it numerous times for flats, and twice to replace a tire. The third time was going to be this past week when the technician indicated that the tire was not fixable due to proximity of the injury to the sidewall. When we brought the tire in for repair, the service manager was informed that the insurance company would not pay for the previous tire replacement because an authorization had not obtained prior to the work being done. Somehow this information now made this tire fixable, a miracle of sorts. I'm guessing that the previous problem with the insurance company was now fixed as well. But unfortunately for us, we were informed that the tire was now unwarrantable because this was the third repair on that tire. We can appreciate the concerns the insurance company must have, and that American Ford would be stuck with cost of the previous tire replacement, but it really has nothing to do with us or our unfortunate experience with our tires. This experience has made me pause on my recommendation although until this most recent visit, I have appreciated the staff although usually have to wait as they are so busy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

del's truck

by retired6399 on 08/05/2015

Great sevice, they take care of my truck and wash it too. Thanks Char.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fast Friendly service

by lifesmvp on 08/03/2015

They got me right in and inspected my vehicle thoroughly before I left on a 1400 mile trip. They are very friendly and helpful. They went through the inspection process with me and didn't talk to me like I was stupid

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Honest and Helpful. A fantastic experience!

by JoePeterson on 07/27/2015

Purchased 2013 Ford Escape SEL. We were greeted by Doug and he helped us out until a sales person was available. Brittany then took over from that point. We appreciated her friendliness and also her honesty. She wasn't just trying to sell us a car, she was helping us know the vehicle we were interested in and to know what you had on the lot in that vehicle. She never pushed anything which we really value. Her and Doug both discussed with us when it came to pricing and they were both willing to inquire with their boss to ensure we were getting the best possible price. We felt everyone we dealt with were very open an honest which is often challenging in the car dealership business. Thank you!!! We had a wonderful experience and will certainly recommend others to shop here.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by krisruddy1 on 07/20/2015

The salesman was very nice, he did not pressure me at all and the process was very easy and stress free. I will highly recommend him to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by Smastor on 07/19/2015

This was the best experience I have ever had buying any vehicle. Salesman Bob was helpful everyone was nice it went smooth and was a really good all around. I will not ever buy a vehicle from a different dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

THE AMERICAN FORD FAMILY

by Zoey6112 on 07/17/2015

Ford F 150 platinum. Service people were wonderful and most willing to anewer all the questions my husband and I had about the vehicle. Doug in finance was terrific and completed the paperwork for the vehicle in a timely manner. The sales associate Pam was phenomenal from the time she met us until we left. Kyle was awesome and I wI'll recommend all my family and friends to buy a vehicle from American Ford in Glendive Mt.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent sales service.

by trmk5456 on 06/22/2010

My wife and I recently purchased a vehicle from American Ford. I'm not very good at remembering names, but Nick and Kyle made the experience as easy and pleasant as possible. No pressure sales and easy to deal with. They even baby sat our granddaughter, (no easy task), while we closed the deal. I will definitely buy from them again. Great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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