Lithia Toyota of Billings

Today 8:30 AM - 7:00 PM
Closed Now
Sunday
11:00 AM - 5:00 PM
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
8:30 AM - 7:00 PM

Customer Reviews of Lithia Toyota of Billings

4.3
Overall Rating
(9)
Recommend: Yes (7) No (2)
Write a review: Sales | Service
sales Rating

Great byuing experience

byElstm_3on 09/08/2016

We did a bunch of research before we got to the dealership and knew that we wanted to buy a new 4runner. When we got there we were not pounced on by salesmen. As we were walking across the lot we met Jason who showed us where the 4runners were and then went to grab a few keys so we could look them over. After a nice 10 mile test drive we went in to talk about the numbers. We ended up being there for about 3 hours and drove home in our new 4runner. I will purchase another in the future from them as the experience and knowledge of the staff was outstanding. The manager even looked up something to find out that he was incorrect on an aspect of the suspension and gave me the documentation to read up on it. Great customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
55 Reviews
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service Rating

Trustworthy--take good care of their people

byhousesink24on 04/20/2018

We purchased the best vehicle of our lives 3 years ago from Lithia. We have continued to take it in there for all of our service needs and are continually treated with first class respect and care. They go the extra mile every time. Robert their service manager is really great. It may be a little cheaper to go elsewhere, but I genuinely trust that they're taking good care of our vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Helpful

bykrcmanuon 11/04/2016

The service department was kind and easy to work with. I have only nice things to say about them.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Very Disappointed

bykrcmanuon 11/04/2016

I have purchased three cars from this dealership in the past and was treated well. I was considering trading in a recently purchased (3 months) 2016 luxury car for a truck. They offered nearly $6000 less than another dealership in the city based on KBB and Edmunds evaluations. They took 2 days to contact me after my initial visit and that was only after I called them. If they never intended to work with me, I wish they would have informed me from the beginning. I will likely never return to purchase another car from them. So much for loyalty.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

While Tundra

bySwindleton 09/24/2016

Jason Joyner was a pure joy to work with, polite, professional and if he didn't have the answer to a question, he was willing to seek out the answer. Pat went out of his way to find me the perfect truck & financing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Keeping my 2005 4Runner in great shape

byMontana70on 09/16/2016

I had a problem with one of the lug nuts and wheel studs on my 05 4Runner. I brought it in to get it fixed properly, which is was, quickly as promised. I always like working with Jim Harmon on the service desk - he is always polite and professional and takes great care of my Toyota's!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great byuing experience

byElstm_3on 09/08/2016

We did a bunch of research before we got to the dealership and knew that we wanted to buy a new 4runner. When we got there we were not pounced on by salesmen. As we were walking across the lot we met Jason who showed us where the 4runners were and then went to grab a few keys so we could look them over. After a nice 10 mile test drive we went in to talk about the numbers. We ended up being there for about 3 hours and drove home in our new 4runner. I will purchase another in the future from them as the experience and knowledge of the staff was outstanding. The manager even looked up something to find out that he was incorrect on an aspect of the suspension and gave me the documentation to read up on it. Great customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lease trade in

byRawlingon 09/03/2016

I had great help and advice fromJake. He kept me current of the details as they were coming in and made the entire process run smoothly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very pleased

byPierre1959on 08/14/2016

Greg found the only Tundra available in the whole country that fit my criteria when I had also tried all the other regional dealers. Nobody else wanted to bother digging around. I am super happy with my truck and with Lithia Toyota.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 Tundra SR5 4x4 Double Cab

byhappy_buyers1on 08/05/2016

We traveled 250 miles one way to work Lithia Toyota of Billings. It was well worth the drive. They listened to us and were responsive to our needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

It was my free yearly inspection.

bymadameb54on 06/26/2016

Mike & his crew go out of their way to do what they need to do to make their customers happy. They do a great job! Thanks, Mike!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

2014 Toyota Camry Hybrid XLE

byweichijaoon 06/20/2016

I purchased this car through long distance communication. I live in Pullman, Washington, and relied on Jason's communication to complete the purchase. The finance manager, Mike, played a key role to assist my financial needs and helped to close the deal. The sale manager is also very friendly. I have a pleasant experience with Lithia Toyota and will do more business with them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

We love our Hilander!

byPatElliotton 06/19/2016

The Toyota Hilander is an awesome vehicle. The ride is amazing and all the options are impressive. Really love the third seat option. We have purchased many vehicles from Lithia Toyota and highly recommend them and our salesperson James.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Fair service

byBranolion 06/10/2016

I have always been happy with the service I receive at Toyota. I do wonder, however, why they only have one person doing oil changes. For a dealership this large and having 2 express lube bays there should be enough people to work on more than one vehicle at a time. I tried to take my car in for an oil change today and was told it could be more than 2 hours. Almost makes me want to go to MasterLube but I only want Toyota to service my car. I guess I will be trying next week.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Service Dept

byToyotaTRD2016on 05/10/2016

They get a 10 Star/ Had after market set of headers put on and a PRO skid plate they did an excellent job. Workman ship 10 ********** Stars

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Not happy

byBudman1962on 05/04/2016

I found a car listed on their web site. I contacted them and set up an appointment to look at the car. I gave them my home and cell number. Also my email address. I drove 150 miles only to hear them say that they no longer had that car. Also the salesperson I contacted wasn't even there. Thanks for wasting my day and gas money. Just a call to my cell would have been great.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Love my new car!

byWyomingmomon 04/30/2016

I recently purchased my 2016 Highlander from Lithia Toyota in Billings and love it. The sales people were very helpful and nice to work with. Everything went smoothly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fast Service

bya701233on 03/26/2016

I came in for a scheduled oil change but needed an additional service. The extra service was completed very efficiently in just a little over the time I had planned for the oil. Very satisfied with the quick response and excellent service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byjoyful9on 03/11/2016

Excellent service. Very patient and always concerned with the overall experience in servicing your vehicle and you as a customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thank You!!!!

byShudoop99on 03/10/2016

Tony, as usual you and the crew came through with flying colors. Getting me in and out in good time. Also thanks to Chuck for the great shuttle service. Cody

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Amazing!

byJohannaNelsonon 02/28/2016

Alway a wonderful experience, wouldn't dream of taking my cars to anyone else.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasant experience

byJnl4carton 01/24/2016

Selected a used car to purchase. Sales staff, particularly the salesman we worked with were very professional in their attire and their language. I had shopped for interest rates before arriving and they matched it thru their sources. They had already set a very low price on the vehicle so there wasn't an opportunity to negotiate, but I was happy with the price so not an issue. The salesman pushed an extended warranty which I generally decline, however, our purchase was out of factory warranty and my research showed a potential mechanical issue with the car so I opted to go for the extended warranty. Overall, a pleasant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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