Great Car Buying Experience
My car started going downhill a lot faster than I was hoping for/anticipating. Although we personally were in a pinch trying to get a good, reliable car relatively quickly, Miles didn't rush us at all. This was only my second time buying a car, so I was extremely intimidated and anxious going into the situation, but Miles was so kind and very easy to work with. My fiance and I were both there to get a new vehicle and he didn't hesitate to pull a couple cars for us each to test drive. We both decided to go with the second car we had looked at, and Miles was just great throughout the whole experience. Armin did our financing, and he was just as easy going as Miles. We were offered different warranties and although we declined them, he didn't push us into anything. Todd assisted Miles and helped us negotiate some trade in values and lowered the price on a vehicle to match another dealership and was a gem to work with as well! The whole team was very easy going and a pleasure to work with. I'll definitely recommend them to anyone looking to buy. *Update: with the first warmer days upon us, I found out the AC isn't working correctly in my 2016 Civic, and Miles was very quick to respond to my worry, and even looked into the warranties and steered me in the right direction to get it taken care of. Extremely good customer service!
Joe and team provided me exceptional service when buying my new Pathfinder. They provided quick, professional, customer service while ensuring I received the best price for my new car and the right value on my trade in. I would recommend the Suntrup Nissan team to anyone who wants exceptional service mixed with a low pressure enjoyable car buying experience.
Wow, what an experience...
i came into suntrup nissan looking for a new car. started with the versa moved onto the rogue and then through katie easons calm demeanor and expertise i landed on a brand new nissan sentra sv deep blue pearl and i love it. i even tried going to other dealers to see if they coukld beat katie's deal....but they couldn't. katie was the best...so kind and patient as i am a very particular person. she provided excellent service and i will be buying from her again. thanks katie.
katie and adela are amazing
I walked in and sat with Adela. She called in Katie to show me some possibilities but she knew what I wanted right away after she pulled one up and said don't worry we are picking up the Sentra i know you will love and she was right. We got back and we got straight to work on financing! I am so happy with my purchase and i highly recommend seeing these two!! I love my Sentra SR!!!
I recently purchased a new Nissan Altima and was very happy with the service. Staphen Mason was the sales rep and was available when I needed him, courteous, and professional. I feel like I got a good car at a fair price and everyone involved was attentive and professional.
Adela and Katie were AWESOME!!!
Could not have had a better experience! Highly recommend to anyone looking to purchase a vehicle. It was Great! Haven't bought a car in 9 years and i dreaded this moment but they made it so easy and hassle free. Katie spent time with me to pick out the right color and exact make i wanted. Adela helped me to pick the best financial option that was right for me! I was referred here and will be referring others!
Craig Cook's Review
The entire team was very pleasant and helpful . I was nervous buying my first new vehicle but quickly found myself comfortable here. Katie was so sweet to my wife and I. I recommend this Dealership to anyone looking for good old fashion customer service. Thanks.
1st Time Car Buyer - Luke Warm Service
I bought my 2014 Nissan Versa Note from Suntrup Pre-Owned Nissan dealership and I would describe my experience as luke warm. The actual buying of the car went fine enough and I really felt like I was getting a good deal. I had some issues with communication with the sales team in trying to pick up my car a couple days later that resulted in my significant other having to call off work in order to bring me back to the dealership to pick up my car and an extremely unwarranted sarcastic comment from my salesperson. My frustration resulted in a phone call to a manager as I felt like the sales team wasn’t respecting my time or myself. Instead I spoke to a member of the finance team who said they would forward my concerns on to the manager and that I could expect a phone call from him after the weekend. Luckily, the manager got in touch the very next day and listened to my complaints. He was very understanding and assured me that my treatment was not the norm and that Mr. Suntrup wants to make sure his customers time is respected. If it weren’t for the general manager, Todd’s, professionalism and understanding, this review would have been very different. I would still recommend this dealership because they have a very large inventory and are priced fairly for used cars, I would just be extra critical of your sales person and their professionalism.
The customer service at Suntrup Nissan was impeccable. Joe did an outstanding job with his candor, availability, and helpfulness. He was always there to help, no matter what time of day. The rest of the staff did an equally good job handling my purchase. I couldn't be more pleased.
My Third Nissan in Three Years
I have had the pleasure of getting yet another Nissan from Suntrup Nissan. Staphen Mason was again very honest and worked hard to make things happen. i will continue to support Suntrup Nissan .
New Car Purchase
Just wanted to take a minute to say how great our car buying experience was yesterday. We worked with Staphen and from the minute we walked into the door until we left with our new car we received nothing but exceptional service. We love Nissan and we definitely be back for our next purchase. Thank you Staphen
Awesome treatment every time I go in to Suntrup from buying to service
Bought a pathfinder last year and every time I get my car serviced I get 5 star treatment. Katie showed me my options when my lease is up also helped me get my car and into service quick and easy. My new lease will be through Suntrup and will be effortless as always.
10/10 Would Recomend Katie Eason
Every time I come into Suntrup Nissan for anything the team is very helpful and polite. Recently needed documentation for renewing my plates and Katie took care of everything I needed and was very helpful. This is an must stop for anyone looking for a new car. Well done Suntrup Nissan.
Stephan was very professional, and he worked very hard to meet our needs. I am very happy with our purchase!
Best Car Buying Experience, EVER!
My husband and I went to Suntrup Nissan on Friday 7/14/17 and although they were crazy busy Staphen spent time with us explaining the differences between the Nissan Rogue & Rogue Sport. We went in thinking we wanted a Nissan Rogue Sport & learned we actually wanted a Nissan Rogue. Staphen allowed us to test drive many different vehicles: Murano, Rogue Sport, & Rogue. We then sat with Joe and asked so many questions that I thought we might over stay our welcome. Joe was great and answered all questions with a smile. My husband & I decided to go home and figure out what we wanted and instead of being pressured to buy we were invited to return that next morning, if we wanted to move forward. Glad we did! When we arrived on Saturday morning we were greeted warmly and kindly. Staphen helped us to decide how to move forward (lease vs purchase) and had us test drive again to make sure we purchased what we wanted. Joe & Staphen worked hard to get our notes down to were we had budgeted and never made us feel rushed. They truely went above and beyond to make our experience an exciting and happy time. Thank you gentlemen for never making us feel rushed, unwanted, or uncomfortable like many saleman have in the past.
Excited about the new Rogue
Nissan cars are pretty awesome. We are now a 2 Rogue family. Thanks, Nathan, for working with us pun our trade in to get us into the new car. The only ding is the long wait for Finance.
I love my Maxima!
I was recently in a car accident and my car was totaled out. I was nowhere near prepared mentally or financially to purchase a new car. So after shopping around on the internet, I decided to call Staphen Mason because I knew he would be sensitive to my situation. After one phone call Staphen instantly started looking for me a car in my price range with the requested features. My overall experience helped eased the burden of purchasing a new car. He delivered excellent customer service and I will most definitely recommend him to anyone looking to buy a new car.
*****Five Stars for Nathan Schwarzen!!*****
Nathan is a great salesman! He's ready to answer any questions and treats his customers with respect. He's honest and always willing to go the extra step to insure his customers are taken care of. It was a pleasure doing business with him! Highly recommend!!!
An exceptional dealership and great staff
My wife and I traded in both of our vehicles 2 weeks ago! Her 2012 Rogue SV and my 2014 Titan Pro 4X. We bought her a 2017 Murano SV and. 2017 Titan Pro 4X for me! We couldn't be happier with both vehicles and our salesmen, Staphen and Nathan! These two guys were great to work with and took great care of us through both deals. This is 4 total for us now through Suntrup and I took my mother there for hers a few months back Professional dealership and professional salesmen! If your in the market go to Suntrup Nissan and ask for Nathan or Staphen and you will be happy!!!
Buying a car from Dan Linton at Suntrup Nissan has been amazing!!! The attention paid to my needs in a car were addressed, moments later I was test driving the Nissan of my dreams!! I have never bought a car with such ease.. No hard sell, just informative information and care to client!!
My husband and I had a great experience buying from Suntrup Nissan. Nathan was our sales associate and he was very kind, funny and worked very very hard to get us the deal we needed. He made it to where we got everything we needed and even extras for under our budget. I would highly recommend buying from Suntrup and Nathan!!