Dave Sinclair Ford
Customer Reviews of Dave Sinclair Ford
Pretty Tricky!
byon 01/25/2024
Pretty Tricky! Basically everything you fear when taking your car to a mechanic. Took my vehicle in for a recall repair. 10 minutes after leaving the service department my engine light came on (has never done so before). Returned & explained the odd “coincidence”. They insisted it was unrelated to the work they had done an hour before. Tried to charge me almost $600. After an unpleasant conversation with the service manager, they told me I was “welcome” twice as they would comp the “repair”. The 20 minute labor charge was $399, so basically their labor is $1200 per hour according to their “gift” receipt.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Dave Sinclair Ford
byon 12/26/2021
Everyone is very professional and helped with my new buying experience.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Quality FORD Dealer!
byon 10/03/2021
Service and Sales Dept's both provide good service and attention. Take to the time to address the situation and provide a response that's satisfactory to the customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent quality of repairs and customer service
byon 09/12/2021
Quality of repairs and trust in a mechanic is important. Top notch repairs, excellent sales advisor staff. Great customer service and a friendly atmosphere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall work - Dave Sinclair Ford - St. Louis, Missouri
byon 09/06/2021
There were two recalls outstanding on my 2009 Ford Fusion. I made an appointment to have them taken care of. It was anticipated that the work could be done in a single day. My only issue is that, by noon of that day, I was told that they would have to keep the car overnight to finish the work. They did try to find me a rental (because it was covered under the recall), but were unable to do so. So I had to rearrange some appointments for the following day and depend upon a family member for transportation. Since the work was due to recalls, there was no charge, so that made the situation a bit a bit more palatable. I am satisfied with the work done. I've had work done at this dealership before and have been satisfied in the past.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
2020 Ford Escape
byon 08/28/2021
I alway go to Dave Sinclair. Service is great and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dave Sinclair Ford Service Department
byon 08/02/2021
Experience was great. I had an appointment, they got the truck in on time, and serviced it promptly. Service Advisors were great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loose and damaged lug nuts and they won’t fix the problem they caused.
byon 07/10/2021
I go to Dave Sinclair Ford for my oil changes and tire rotations regularly but this last visit was a terrible experience. I called when I found most of the lug nuts on my escape loose. I tried to tighten them myself but they caused a burr so a socket won’t fit on the lug nut. I called them and they said they could tighten them but if they needed replaced I would have to pay for them. Even though they are the ones who damaged them. It’s sad when a place like Dave Sinclair won’t own up to their mistakes. They blame it on the factory lug nuts.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Dave Sinclair
byon 06/18/2021
I have gotten to know the mechanic who works on my car and request him every time I have my car service. The service department is friendly and helpful. They assist me in getting appointments at the time when my mechanic is working. I also like the fact that they make suggestions in improvement in service or when I can wait to have maintence or what is urgent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dave Sinclair Ford Service
byon 06/11/2021
I purchased a Ford Edge from this dealer 5 years ago. I only use their service dept as they provide outstanding service for my vehicle. Very friendly and helpful, they treat you like family. Prices are reasonable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at Dave Sinclair Ford
byon 05/26/2021
Always a pleasure to work with Dave Sinclair Ford. Very attentive and keep my car running smoothly and safe
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire repair
byon 05/01/2021
Quick and respectful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
As Promised
byon 04/24/2021
I brought my car in for its bi-annual state inspection and emissions testing and as expected it needed more than the "in & out" I was hoping on. Matt, who has become my personal service guy, took care of me from seeing that I got a shuttle not only home, but back in time to get to work that evening. We both had expected the car to be done sooner than it had turned out and when Matt realized we were dealing with a "clock" running out of time, he stay on well past his shift to make sure all T's were crossed and i's dotted. Thank you so much Matt for always going above and beyond and making sure everything goes AS PROMISED!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change and tire rotation
byon 03/24/2021
Matt Hackney at Dave Sinclair provides stellar customer service! Dave Sinclair almost lost my business but Mr. Hackney is making me a believer again. Thank you for your amazing customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Craig Mueller and team are awesome
byon 03/15/2021
Service Writer Craig Mueller makes servicing my fleet of vehicles easy. Craig and the Dave Sinclair team get my veichles in and out quickly and continently. The best trucks deserve the best service at a fair and competitive price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Courteous Service Department
byon 03/04/2021
Dropped vehicle off with hope that they could complete oil change even though they were completely booked for the day. They still finished in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top notch service
byon 02/27/2021
Tire kept losing air. They not only worked me in last minute on a Friday afternoon, they repaired it and had me on my way in no time at all. Dave Sinclair service dept is wonderful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 01/16/2021
Had my oil changed, filter, lube and tires rotated. Fast service by very helpful staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dave Sinclair Ford
byon 01/03/2021
This is a great Ford dealer! They are very organized, friendly and efficient. I have never had any problem with service and they are always willing to help me even if I drop in with a question without an appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Go somewhere else
byon 11/06/2020
This was bad from the jump. Tire light was on when they sold it to me. Dog hair for days , after they told me they detail cleaned it. Now, after putting a 1,000 miles the escape , the houses on my housing (coolant) a few of them are bad . I am now leaking coolant. I bought a 2010 4 yrs prior from schickel ford in the city. Didn't even use my warranty. Replaced one sensor 3.5 yrs later, and recently a belt. Just go elsewhere. Also, when I questioned the inspections they did. I was never provided me paperwork. I did receive my paperwork, a few weeks after I bought the car. The same salesman who purposely put a card on his desk to try and upset me because I complained about the integrity of his work. Once , again. Just go elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Oil Change
byon 11/02/2020
Very friendly and helpful. I was given information about all safety and maintenance aspects of my car and did not feel pressured to have any work done beyond the oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments