Today 8:30 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Jay Wolfe Toyota

1.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
43 Reviews
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sales Rating

Failed to keep their promise

by Vjlopez on 01/27/2018

I recently ordered a vehicle with this dealership using their dealer trade program. Prior to giving them my 500 dollar deposit I reconfirmed all costs, rebates, interest rates, and trade amount. When the vehicle arrived and we did final sale review they surprised me by saying they failed to inform me they couldn’t include the low interest rate because it wasn’t in the promise . They gave me a choice either 1200 rebate or low interest rate. I told them I wanted the low interstate and didn’t care if they did or didn’t discuss the 1200 rebate, the promised price included all rebates with the low interest rate. They wouldn’t make the sale and put the sales representative in a predicament to give me the bad news. On his behalf I realize that he did his best, He confirmed all numbers with the gsm prior to us ordering the vehicle , he did an awesome job. To make it worse, the gsm let us leave without trying to fix the deal, making it poor service to a customer and bad business. He didn’t even say goodby and apologize for his miscalculations. At end result I wouldn’t think a dealership of this size would try to make us pay a high interest rate even when we qualify for their lowest rate, this is an old trick to get customers to pay higher interest rates to overcome costs. If your going to buy from this dealer, becareful, make sure everything is in writing and make sure you double check your credit rate and interest rates. They broke their written promise with me. Very bad business.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Service Review

by gussie23 on 06/16/2014

We've never had a bad experience. Won't go anywhere else!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jay Wolfe team were professional and good to work with

by Duckman53 on 05/20/2014

Overall our experience with Jay Wolfe was positive, Jennifer was persistent but not pushy. The only reason I did not give 5 stars was that there was a bit of a lag in getting a final value on our trade. All aspects of the transaction were relatively smooth from the initial test drive to working with the finance manager.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Visit of May 15th

by leavebill on 05/18/2014

Got the recommended service for my car in a reasonable time and at a reasonable price. I'm very happy with the service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The reason we keep coming back for 15 years now

by priscilajg on 05/18/2014

This dealer is awesome! We have been coming here for at least 15 years and have purchased 6 cars from them. We do not feel pressured to buy and they always listen to our needs. They are friendly, knowledgeable and profesional. I have recommended them to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Dale Robertson 5000 mile service

by kchusker1 on 05/14/2014

Excellent experience - Randy B. even helped get the post of a broken off radio antenna. He took the time to notice it and suggest a fix. I appreciate that - along with his common sense approach not trying to sell me everything under the sun when all I went in for was an oil change.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Return Buyer

by kimlipinski on 05/13/2014

This is my second purchase of a vehicle from Jay Wolfe Toyota and the experience was pleasant start to finish both times.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

THE NORM

by Delli on 05/13/2014

Once again my visit to Jay Wolfe Service department was great! Randy was polite and friendly and told me everything I needed to know and answered my questions.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Multi-Tasking

by jys1 on 05/06/2014

Love the concierge waiting area as it allows me to work in a comfortable environment while getting work done on the car as well. Multi-tasking at its finest!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Car Purchase

by wirelinelogger on 05/01/2014

Everyone was very helpful helping me to purchase a new car. It went very smooth. My only complaint was I had to get a cashers check instead of a personal check. Other than that the experience was great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Review

by dante23 on 05/01/2014

Work was well done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Experience

by Mjackson3 on 05/01/2014

We feel that you worked really hard to get us exactly what we wanted/needed. We already loved the service department. Now I'm recommending you to friends/co-workers who are looking for new/used cars. Thanks for making car buying less stressful two times in the same month.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Excellent Experience

by dianarbl on 04/30/2014

Everything from start to finish was wonderful! I will definitely do business with Jay Wolfe again. Thanks to our sales person Saman who made this the best car buying experience ever! Saman went above and beyond even coming in on a vacation day for us to take ownership of our car! I have and will continue to tell my friends about my experience there. I am very happy with the Camry I bought too! Thanks so much!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

No complaints

by syscrusher on 04/29/2014

Randy was very direct (in a good way) about the work I had requested be done and about recommended services. The work was done 2+ hours ahead of schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service experience!

by nicholasp3 on 04/29/2014

All of the service technicians I have dealt with for routine maintenance issues have been friendly and knowledgeable. They keep you informed about what work is being done while you wait in their customer lounge. I would recommend them to anyone!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Department!

by y2kpixie on 04/29/2014

Everyone in the service department at Jay Wolfe has provided me with exceptional customer service. I have been a customer for 10 years now, since I bought my first new Camry in 2004 and I have purchased many others since then. Normally waiting for an oil change, or any other work to be done on your car, is a drag but Jay Wolfe has gone above and beyond as they try to make this an enjoyable experience. While I appreciate the drinks and snacks, I most appreciate the comfortable atmosphere in which to wait, along with the Wi-Fi and Direct TV. I highly recommend this service department to my family and friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car purchase experience

by Dante23 on 04/29/2014

Everything from the test drive to the trade in valuation to the financing went very smooth. An excellent experience. I would definitely buy from them again (and recommend friends to buy from them).

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Sales Review

by jhawk10 on 04/27/2014

Sales and administrative staff very professional and extremely helpful. I couldn't have been more pleased with my car buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A

by taco13 on 04/26/2014

Good Trusted Service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Impressed

by Jim927 on 04/23/2014

I was impressed that Mr. T. took the time to read the computer listing of what had and had not been done for my car and focused on what needed to be done. Very good work, in my opinion.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Jay

by DoddyMom on 04/20/2014

As with any dealership I believe their hourly labor rate is ridiculous but other than that I totally enjoy my service experiences with Jay Wolfe Toyota.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
videos
about our dealership

When Jay Wolfe was running four small used car dealerships over a half century ago, it would have been hard to imagine the impressive group of auto dealerships that eventually ended up flourishing under Wolfe’s philosophy: “Everyday, in every way, nice people.” Jay Wolfe Toyota is a proud part of over five decades of this heritage, and we’re committed to continuing to deliver the highest quality products and services around.

It’s not just great deals, great prices, and friendly customer service that make us who we are, though. We offer professional Toyota maintenance and repairs in our recently expanded service facility, which is run by Toyota Certified Technicians. You can also participate in the Jay Wolfe Advantage Program, which gives you four years of maintenance, exterior protection, and first day rental, as well as windshield protection, paintless dent repair, and tire and wheel protection.

what sets us apart
Jay Wolfe Toyota sets itself apart from other dealerships. We have hundreds of new Toyota models for sale, as well as a wide selection of used cars—including used cars under $10K.
We want to make it as easy as possible for all of our customers to get the vehicle they want at a price that doesn’t stretch budgets too thin, and we’re glad to be able to offer competitive financing to make your vehicle more accessible.
Stop by Jay Wolfe Toyota for all your automotive needs, and count on us to provide you with top-of-the-line service from the buying process to maintenance and repairs. We’re located at 9650 N.W. Prairie View Rd. in Kansas City, MO.
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Amenities
Instant Financing
Complimentary Coffee
Cable Television
Express Service
After Hours Drop-Off
Languages Spoken (2)
English
Spanish