Gary Crossley Ford

Today 08:00 AM - 07:00 PM
Closed Now
Sunday
closed
Monday
08:00 AM - 08:00 PM
Tuesday
08:00 AM - 08:00 PM
Wednesday
08:00 AM - 08:00 PM
Thursday
08:00 AM - 08:00 PM
Friday
08:00 AM - 07:00 PM
Saturday
08:00 AM - 07:00 PM

Customer Reviews of Gary Crossley Ford

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Great experience, love my Focus

bykcfordgirlon 11/28/2017

I took my Mustang in for service and when I took my 2005 Escape in to get inspected to get it licensed in MO, I decided to trade it in for a new Focus hatchback.I worked with Justin who was patient with me and answered all of my questions. Financing was easy and they got me in the payment range I wanted to be in. I worked with Stacy in aftermarket to get the protective treatment on my car. We got it scheduled for the next week and they gave me a courtesy car for the day it was being treated. Buying a new vehicle can be stressful, but everyone here was nice and helpful through the whole process. I never felt pressured or put down, especially as a female. Everyone at the dealership was polite and helpful. I'd recommend them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
13 Reviews
Sort by:
sales Rating

Great experience, love my Focus

bykcfordgirlon 11/28/2017

I took my Mustang in for service and when I took my 2005 Escape in to get inspected to get it licensed in MO, I decided to trade it in for a new Focus hatchback.I worked with Justin who was patient with me and answered all of my questions. Financing was easy and they got me in the payment range I wanted to be in. I worked with Stacy in aftermarket to get the protective treatment on my car. We got it scheduled for the next week and they gave me a courtesy car for the day it was being treated. Buying a new vehicle can be stressful, but everyone here was nice and helpful through the whole process. I never felt pressured or put down, especially as a female. Everyone at the dealership was polite and helpful. I'd recommend them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Crappy service

byMichelleMon 03/28/2017

On 3/28/17 I took my 2003 Ford Expedition in to get a sensor replaced in the driver door. I had attempted to replace it myself but once the panel was off I didn’t have the correct tools. I call the day before to ask for an estimate and how long it will take. They stated $100 and 1 hour. I scheduled the appointment for 9:30am. I arrived for the appointment and the dealer stated it would take at least 1 ½ hours and cost $160 dollars because the door panel was put back on. I was not happy with that price because I know taking the panel off took 5 minutes and should not equate to an extra $60. They finally took my car to work on 30 minutes late. After about 30 minutes I walked around the front of the building and saw my car parked. My first thought is that they have not even started because it was supposed to take longer. So I decided to just wait to see if they were going to finally take it to work on it. (Knowing I had to leave to pick my kid up from school by 11:30). I went back inside and was getting ready to ask for my keys because it was 11am and the car was still sitting there outside now for approx. 30 minutes. Then, the service guy said my car was done. I was surprised for two reasons. It only took 30 – 40 minutes to complete and my car had been sitting there and they did not bother to tell me it was completed. When I questioned them about charging me for 1 ½ hours instead of the 30 – 40 minutes they worked on it, they said the hours is based on the job regardless if it takes 30 minutes or 3 hours. It is the same price. If that was true why would the rep I talked with the day before quote $100 if it is by the job. So that was another mistake they made. I refused to pay the $160 and after arguing with them they dropped the price to $120. On top of it they were rude and I feel like they purposely made me wait while the car was done. Maybe they did not think I would be watching the time. I will refuse to use or purchase a car from Gary Crossley. After posting a comment on my FB, the feedback I got about them was all bad. Nothing good to say.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Angry

byAJCain1on 09/23/2016

Absolute worst buying and service experience ever. They were unable to provide all the keys to my brand new truck for 3 days, screwed up the title work which took over 4 months to resolve, totally botched the finance paperwork including returning my down payment check and keeping a copy instead. Total [non-permissible content removed] who care absolutely nothing about their customers. I will never, ever do business with them again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

WORST SERVICE DEPARTMENT EVER.

bybrookster35102on 05/23/2016

The Service Dept. is horrible!!! I live 40 miles away and took my vehicle there to be serviced for an insurance claim. Gary Crossley Ford was on the insurance companies recommended service depts. So that's where I decided to go. WELL THAT WAS A BIG MISTAKE. So I have taken my vehicle down there twice but have made over 5 trips down there. There have been times when I went there to get vehicle being told it was ready, and it wasn't. Pretty bad when the customer can find things wrong and wasn't fixed properly that the service department failed to catch and fix. So brought my truck home again. So on the last visit the corrupt service department said that there was something else wrong not related with the insurance claim and they charged me an additional $400.00 saying they believed this would solve the problem. Well guess what truck ran fine for about 5 days then went to get in it today and yep not starting. I called service department spoke with Dave who I have been dealing with the whole time. He acted surprised, but didn't offer any solutions. AVOID THIS PLACE AT ALL POSSIBLE COSTS. They are nothing more than [non-permissible content removed]. This will be the absolute last Ford vehicle I ever purchase. I have never had so many problems as I have had with this vehicle. FORDS quality and customer support sucks. And Gary Crossley service and customer support is the very worst I have ever experienced in my life. I have always talked down on the other vehicle companies, well not now!!!!!! I guess I have nothing to lose by trying them the next time I purchase a vehicle!!!!!!!!!!!!!!!!!!!!!!!!!! BM

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

worst place

bytestlovemeon 08/20/2014

They will say anything to sell a car then ignore you if need help from them. They sold me a car that has been in accident and did not told be about it and now the car worth a penny, they lie to me in many ways and ruin my life. Do not finance with any of their banks you can never refinance it.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great New Car buying Experience

byslawikon 04/02/2014

Let me state first-off that I have bought over a hundred cars over the last twenty years, but only one other car brand-new. I typically shop nationwide for the best price once I know exactly what I want. The reason why I walked into Crossley Ford was strictly to narrow my choice down between two Ford plug-in models (Fusion Energi or the C-Max Energi) by test-driving them. Crossley Ford was one of the only dealerships in our area that had both. Well, actually they didn't have the Fusion Energi, but one of their employees was driving one as a company car and they were nice enough to allow us to test-drive it. My salesperson used absolutely no pressuring techniques (beyond the required follow-up by e-mail that you run into at any dealership) on several visits. I basically narrowed my search down to two other dealerships with the lowest possible pricing and brought their offers back to my salesperson at Crossley. He was very creative and able to get within a grand of the best deal, in spite of the fact that they had to actually bring in the Fusion Energi with the exterior and interior color combination I wanted from a dealership in Iowa. With the zero-interest financing and really good deal on extended warranty and service plan, I walked out very happy and completely covered for the first 125,000 miles. Because I'm so thrilled with my new car, I've already helped my salesperson guide another customer toward the Energi.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst place ever

byhamdi123on 04/02/2014

They will treat you lie box of cash noting else. They will not disclose scratches or dint on the car before you buy it, if you look newbie or look desperate they will skyrocket the price. they will give you fake trade in value for you old car so basicaly you will get noting for your trade in becasue thiers cars do not have price on them so they make it up on the spot(some of thier cars do have price online) they will tell yo can only get this car and noting else and they know that car has problems but they will not tell you anything about the car. if you ask for help after you bought the car they will either ignore you or tell they can not do anything else. i am stuck with bad looking car that does worth what paid for. please avoid at all cost. you will have the same risk as buying from craiglist.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Outstanding!

bysunny71on 01/20/2013

After my car accident, my insurance company recommended Crossley Ford for my repairs. Body shop employee Darala, was courteous and kept me informed at all times during the process. When I picked up my car, I found it to be newly washed and in even better condition cosmetically and drive ability than when I brought it in for repairs. I highly recommend Crossley Ford for any car repairs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Terrible customer service

byRikib07on 11/30/2012

I recently bought a 2013 ford fusion from Gary Crossley ford. My salesman was great. Not only did he help sell my wife and me our new car, but he made us have a good buying experience during the sale. However he made the mistake of saying our car came with "Sony Navigation". My car came with turn by turn directions. HUGE DIFFERENCE. We made the sale extremely easy by having all the financing done before we even went to the dealership basically a check in hand. So we were in and out. That night we realized our brand new car had a broken paddle shift, a broken rear passenger vent, red finger prints all along the ceiling around moon roof, possibly a blown speaker. Needless to say its been to the shop 3 times in the first month and it was BRAND NEW. So i contacted management where i have been dealing with Gary M. who has taken very poor care of me. He does not return my phone calls, makes sarcastic remarks, and caused Gary Crossley Ford a sale. We were going to buy my wife a new escape, but no longer. My issue is still not resolved with this dealership and its been 3 weeks not to mention we are now back tracking in our progress.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

welched on my deal

byDrK73on 11/28/2012

Went to pick up my new F150 from Gary Crossley Ford, owner came to look at my car, changed offer on my trade down 1000.00 and would not honor the deal agreed too with writtent estimates and signed paper work. Went to to Throughbred Ford and they honoered the deal that Crossley welched on and bettered it by 1500.00, bought my new F150Fx 4x4, 50k truck on the spot. Crossly welched on my deal, shame on them

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Great Job Gary Crossley Ford

byDrewdlebergon 10/02/2012

These guys (and gals) did a great job with my vehicle purchase. I was very pleased and would recommend them to anyone. Thanks to Frankie who help me "sync" my phone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dealer is o.k., but watch out for "Accessories"

byrealist1on 12/21/2011

Fairly priced but intelligently deceitful. After having a painless, though long, experience with the salesperson, I initially felt very positive about their customer service. However, when it came time to fill out the paperwork the questionable practices began. Foremost is the "Accessories Department". These people are not Ford technicians and did not install Ford authorized parts on our car. Now that device is malfunctioning I learned that the part is the same one sold at the local electronics store for much less and is not covered by the manufacturers warranty. In fact, any damage that the part, or its installation, may cause is not covered. In short, if you can avoid their misleading after-market practices your experience can be great and your price fair.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Won't buy another car at Gary Crossley

byfordmoon 08/05/2007

We identified a truck we wanted a Gary Crossley. We spent a lot of time reaching a deal with and salesman, and then the sales manager. After shaking hands on the deal, the salesman came back with our paperwork and had changed the deal. He said that they had a made a pricing mistake and would be "losing money" based on the deal they had originally agreed to. Because we had two small children with us, and had already invested too much time in the process, we agreed to pay an additional $400 to finish the process. After talking with other customers in the area following our purchase, I have discovered that this type of treatment is normal, rather than by exception. If you are planning to purchase a car at this dealership, beware of shady sales practices. This dealership has lost all of the service work on this vehicle, as well as any profits from any future vehicle purchases we will make.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
about our dealership
Google Map