Bommarito Ford
Customer Reviews of Bommarito Ford
DAMAGE TRUCK / NO CALL BACK
byon 11/30/2022
We did an oil change here 2 weeks ago. Due to the time change we leave at dark and arrive home at dark. Parking in the same spot, we noticed this issue much to late. The weekend arrives only to see our 5 yr old drive way covered in oil. Here is where the nightmare begins. My husband calls and leaves messages every day for the Service manager and the service director. After a week of no return calls he calls to make an appointment to have it checked. He was told they are 3 weeks out for appointments. This is a situation they may have wanted to handle differently. I start calling the following week (drive way is covered in oil getting worse) leaving messages. NO RESPONSE from the service manager Taylor or the service director Sean and the GM of Bommarito. I then called John Bommarito and left a message. In the meantime (drive way was covered in oil getting worse) I take the truck to another location where they find the oil filter is cracked from what appears to be a tool used to over tighten the filter that caused this crack in the filter. They do another oil filter replacement (we just had Bommarito do this 2 weeks before for a fee of course) and they used 5 gallons of cleaner to clean the engine sprayed with oil. Yes the oil level was low and now on my drive way. Today we still have no return calls from what appears a dealer too busy to get us back in to check the damage Bommarito caused. 4 upper management people who are unwilling to do the right thing and pick up the phone to reach out. The only other option we have to get to upper management s attention is to now show up in person, shame on them I will need a vacation day to get this addressed, apparently I need to show up in person for assistance on damage they caused. Maybe if enough people see this they will reach out and save me a trip up there with the damaged filter. Simple phone calls are not a priority for Sean or Taylor who seem to have a lack of managing a dealership. Bottom line, oil soaked drive way, damaged filter and another unnecessary bill to correct what they did wrong. Total lack of professional management to handle this situation. In case anyone is having the same issue the phone number to Corporate (I struggled to get this number) 636-391-7200. I still have not heard from them, guess the proverbial $%#@ rolls downhill quite well here. I seem to be at the bottom of Bommarito's hill.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
SERVICE WITH ANTHONY ROMEO
byon 06/21/2021
I jusr talked to service advisor Anthony Romeo.. I cant believe he told me we wont buy your ford escape her at ford back.. ..what?? You must sell it to toyota bommarrito where you bought the car. 3 months ago..a new battery is not covered under a warranty extended and he didnt have a phone number.For roadside assistance and didnt think they had roadside under extended warranty??? Huh. huh?? OK ANTHONY. WHATEVER YOU SAY.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bad me bad on them
byon 03/21/2021
Purchased a 2009 Toyota highlander in January. Good serves un till the end of sales. They work hard on a deal a little higher than I wanted but love the SUV. They ask about gap insurance and said it was like 10.00 more a month I said ok it would not matter to pay 10.00 more. Left to come back to sign went through the paper work sign and left happy. Five days later my wife totaled the car look on my paper work no gap. My heart sank! Went up to talk to them a was told the finance guy was busy and could not talk to me . Salesmen said he would talk to him and get back to me. Haven't heard a word. So I'm upside down about 2500 on a car that I do not have and payment to pay . My bad for not checking and them for not helping.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
My new car
byon 02/03/2021
It was a good experience. Jeff my salesman was very nice and patient. I truly believed I mattered and wasn’t just a sale to him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent everything
byon 02/02/2021
Salesman Jeff Mueller was excellent. It was a pleasant experience dealing with him. It was very important to me to find an honest salesman who would keep his word. Jeff Mueller absolutely fit that bill. I sent him a text after purchasing the truck, stating how much I appreciated his honesty and absolute professionalism. I would recommend Jeff to any potential purchaser. Kevin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 01/27/2021
I have bought 10 plus cars in my life at various dealerships and working with Phil Steward at Bommarito Ford was the best buying experience I have ever had. He was very straightforward and easy to work with and there were no pressure tactics.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Review
byon 01/25/2021
Eddie and Bryan were both extremely helpful and accommodating. They answered all of my questions and helped me get exactly what I wanted. I would definitely recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great deal!!
byon 01/22/2021
I went to Steve Nodiff at Bommarito Ford after dealing with 3 other dealerships. Steve was fair off the bat with my trade and did everything he could to make the deal work. I’m very pleased with the experience and my new Explorer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
F150 buyer
byon 01/21/2021
I've purchased all of my Ford trucks for the last 10 years from Bommarito Ford. I've sent several friends over there to make purchases also. I have nothing negative to say about the dealership. There many other dealerships around but I've found they are the best, sales and service. My salesman this time was Steve Nodiff. He is very hardworking and easy to work with. I have referred people to him already.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
GSA Vehicle Service
byon 01/18/2021
Bommarito provides prompt, complete service and staff is accommodating and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Comfortable and positive experience with Sales person
byon 01/15/2021
Phil Sheward was the sales person I worked with. I felt very comfortable working with him during the purchase of a 2020 EcoSport vehicle. He is a very friendly person, very polite and well manner. I will strongly recommend him to any of my friends or customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 01/06/2021
We were very pleased with the sales experience at Bommarito Ford. We located some different vehicles on line and worked with Steve N. to select the car that we liked the best. Steve explained everything and answered all our questions. Everything was easy and all the people were very friendly, helpful, and professional. We would definitely recommend Bommarito Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service and sales
byon 01/05/2021
Bommarito Ford and the sales men did a great job from sales to processing a new truck. Would go back again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
byon 12/30/2020
Very professional and fair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New car purchase rrviee
byon 12/30/2020
Good buying experience. Steve and Phil both did a good job listening and answer questions
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Want Awesome? Go to Bommarito Ford Dealer!!
byon 12/22/2020
If you are desiring a awesome experience buying a car go see Steve Nodiff at Bommarito Ford in Hazelwood, MO. The customer service was great, friendly staff all around and most of all Steve Nodiff was very knowledgeable about every aspect of each car I asked about. I will be telling my family and friends all about my Bommarito experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Positive Experience
byon 12/16/2020
Bob Spicer provided an excellent buying experience. Finding the vehicle we wanted, listening/understanding what we were looking for, pricing and delivery experience was ideal. Thanks Bob!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great, Quick Service
byon 12/09/2020
We brought the car in because of two blown tires. They were able to find matching tires AND have the car ready by early afternoon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best service for your car in the Saint Louis Area
byon 12/07/2020
I have been going to Bommarito Ford for quite some time to have my cars serviced and it is hands down by far the best service I have had. I’ve been to some other Saint Louis area dealerships and they don’t even come close. At Bommarito the staff are friendly and always smiling and asking what they can help with. The place is inviting, they even have ice cream there for the patrons! Coffee, cookies, crackers, bottled water. It’s comfortable there. You can tell that the leadership there is doing a great job because it is reflected in the work ethic of the employees. If what they do isn’t right, they make it right and that is soooo important. I won’t go anywhere else. It takes great leadership to make things work well and that it certainly works well there!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bommarito Ford
byon 12/01/2020
This was the best and fastest car buying experience I have ever had. Everyone was very professional and helpful. Our salesperson Jeff was awesome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Car Purchase
byon 11/28/2020
I recently purchased a new 2020 Ford Explorer Platinum. Firm the moment I walked in the door the salesmen at the front desk were very helpful in getting me a new car salesman. I was assigned to a very nice gentleman named Eddie and he was an absolute joy to work with. He was very patient and professional and took the time to explain , demonstrate and assist in setting up all the new features of my purchase. He made sure I understood everything. I would definitely recommend Bommarito Ford and my salesman Eddie.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
