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Closed Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Royal Gate Dodge Chrysler Jeep Ram of Ellisville

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Great buying experience

byDonaldRayon 02/06/2018

I was already interested in a truck I saw on their web site. Before I could even get to the vehicle a young man named Timmy approached me and offered to help. After telling him I was interested in one particular truck he went and got the keys and within an hour I had test driven it and gave it a good looking over. I bought the truck and all total was there about two hours. I am very happy with the truck and with the way I was treated.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
10 Reviews
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sales Rating

Great buying experience

byDonaldRayon 02/06/2018

I was already interested in a truck I saw on their web site. Before I could even get to the vehicle a young man named Timmy approached me and offered to help. After telling him I was interested in one particular truck he went and got the keys and within an hour I had test driven it and gave it a good looking over. I bought the truck and all total was there about two hours. I am very happy with the truck and with the way I was treated.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

AWESOME customer service and experience!

byMalSmileyon 03/25/2016

I truly hate car shopping, as most people do, but this dealership and Sonny Carroll made all the difference! His customer service, genuine attitude, and dedication to his job really shows. He made my car buying experience incredibly smooth and I couldn't be more excited about my new vehicle. Go visit him and all the guys at Royal Gate Dodge! You won't be sorry!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Outstanding

bycmedina1on 03/24/2016

Sonny Carroll is THE GO TO guy at this establishment!! All about customer service and goes above and beyond to make sure everything goes smooth. I have been dealing with him for years for a reason. Go in and ask for SONNY!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Not delivering on "We Owe"

bystuff45on 02/11/2016

We purchased a new Durango on Jan 2. and during the final inspection before taking delivery we identified a damaged interior piece. Royal Gate promised to order and replace the part. My wife and I have called the dealership multiple times over the six weeks since buying with not so much as a status update. First call in they promised someone would call us back; that didn't happen. Second call in, talked to the supposed person that was going to call us and got transferred several more times ultimately landing on hold for 20 minutes before hanging up. Third call in, aforementioned person "is on vacation" so let me transfer you again. Price at purchase time was ok; basically the average you see on Edmunds or several other sites. They tried to low ball our trade and charge over $400 for Nitrogen filled tires. All of my negative opinions are toward the dealership itself and not our sales person.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

locate Chrysler 200C

byrdberhorston 10/26/2015

I went around on Oct. 15th looking for a dealer trade on a Chrysler 200C RED Velvet. Also I was trading in 2 vehicles ( 2000 Prowler and a 2007 Pacofica ) The NEW vehicle was located in Mount Vernon, Ill.. After negotiating the trade in prices we made a deal with Ted the salesman. I actually knew his Mother-in-law from working at another Dodge Dealership in St. Louis. The deal came very smoothly and we picked up the New 200 on Friday Oct. 16th.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Body Shop Excellence

byCharger026on 07/21/2015

I took my car to the collision center after a rear end collision. Once the parts arrived they got my car in and done in a very timely manner. There was a small problem, the paint didn't match and was noticeable to me right away. I took it home and decided that I needed to bring it back for a better match. There were no issues getting it repainted and they even gave me a rental until it was finished. They did an excellent job and I am totally satisfied with my car and the customer service I received.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quick and easy Buying process

byBigRhinoon 07/03/2015

I am a very educated buyer that shops around for a couple of months before I buy a new vehicle. I sent in a request to 6 different Chrysler/Jeep/Dodge/Ram dealerships in the St. Louis area. 3 of them did not even call me back, the other two did not even have the right car in stock. Royal Gate responded back to me in 5 minutes, had the car in stock, and about 15 other ones that were similar. So I arranged to come in for an appointment. They had the car pulled up, cleaned up, and ready for my visit. My salesman was Aaron Duncan. He presented the car to me, and was very pleasant, and showed no signs of any type of pressure. I bought a new Chrysler 200 and absolutely love it! I was driving home with it about an hour after I arrived at the dealership. No hassles, No games, and no wasted time! It was one of the easiest, and most pleasant car purchase I have made in many years. Now I understand why they sell so many cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Not trust worthy

bynothappy43on 12/10/2013

Did a test drive last Dec and never got the $25 gift card they promised. When I called they never did anything about it.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

3 in 3 yrs

bylarod55on 11/25/2012

I have bought 3 new vehicle in the 3 years. These people are here to make as much money as they can off of you. With that in mind you can negotiate with them on everything from trade-in to financing. Be willing to walk away.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Never going back

bybeechguyon 01/20/2012

I have bought seven trucks from this Dealership over sixteen years that's over $300,000 in Biz there word or that of the salesman was Gold, This time the truck came in with the wrong NAV unit salesman said they would take care of it now he is on medical leave so I went to the sales manager Mark and he tells me you signed for the truck so live with it, I guess they don't need to keep longtime customers

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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about our dealership

When you’re searching for a new car or used car around St. Louis, St. Charles, South County, Glendale, or O’Fallon, it’s important to find one that will get the job done and fit within your budget, but it’s also important to find a dealership you know you can trust. When you come to Royal Gate Dodge Chrysler Jeep Ram, you’ll get it all. Come to our lot and choose from hundreds of new Dodge Chrysler Jeep Ram vehicles, as well as an outstanding selection of dependable used cars at affordable prices. Our commitment to your customer satisfaction doesn’t stop there, though.

We want to make it as easy as possible for everyone who comes to see us to drive off with a vehicle they want at a price that doesn’t break the bank. That’s why you’ll always find a wide range of new and used vehicles specials, as well as a range of used cars under $10,000.

Get everything you want from a dealership at Royal Gate Dodge Chrysler Jeep RAM, located at 15502 Manchester Road in Ellisville, MO.

what sets us apart
Royal Gate Dodge Chrysler Jeep is the #1 Dodge Chrysler Jeep Dealer in the midwest. We have over 14 acres of Dodge Chrysler & Jeep Cars, Trucks and Vans for you to choose from.
FCA Customer First Award for Excellence.
Google Map
Amenities
Instant Financing
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Collision Repair/Body Shop