smart center Creve Coeur

Today 7:30 AM — 6:00 PM
Open Now
Sunday
closed
Monday
7:30 AM — 8:00 PM
Tuesday
7:30 AM — 6:00 PM
Wednesday
7:30 AM — 8:00 PM
Thursday
7:30 AM — 6:00 PM
Friday
7:30 AM — 6:00 PM
Saturday
8:00 AM — 5:00 PM
Open Now

Customer Reviews of smart center Creve Coeur

5.0
Overall Rating
(5)
Recommend: Yes (4) No (0)
Write a review: Sales | Service
sales Rating

ABSOLUTELY TOP NOTCH IN ALL AREAS

by MSRoeske on 08/24/2016

From my first email inquiry [phone response within MINUTES]; through the sales process [selecting the right style & accessories]; through the financing process, to the purchase of the 2017 smart Cabrio... EVERYONE was DEMONSTRATING what a "10 rating" is... NOT asking for it, or explaining why they thought they deserved it... SMART CENTER OF CREVE COEUR employees EARNED IT through honesty, quality product and respectful customer consideration and patience! A most pleasurable experience. Thanks to Quentin Johnson my first contact with this group through the entire process, so personable and fun & Joe Anton in the Finance Dept. for his advice & attention to every detail. It's said that buying a car can be stressful with a lot of hassle and haggling, but NOT SO in our experience. We highly recommend this dealership and the 3+ hour drive to get there was worth the trip! A follow up call from Quentin the following day lets us know that the "service after the sale" will be as excellent as the purchase.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

5 Reviews
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sales Rating

ABSOLUTELY TOP NOTCH IN ALL AREAS

by MSRoeske on 08/24/2016

From my first email inquiry [phone response within MINUTES]; through the sales process [selecting the right style & accessories]; through the financing process, to the purchase of the 2017 smart Cabrio... EVERYONE was DEMONSTRATING what a "10 rating" is... NOT asking for it, or explaining why they thought they deserved it... SMART CENTER OF CREVE COEUR employees EARNED IT through honesty, quality product and respectful customer consideration and patience! A most pleasurable experience. Thanks to Quentin Johnson my first contact with this group through the entire process, so personable and fun & Joe Anton in the Finance Dept. for his advice & attention to every detail. It's said that buying a car can be stressful with a lot of hassle and haggling, but NOT SO in our experience. We highly recommend this dealership and the 3+ hour drive to get there was worth the trip! A follow up call from Quentin the following day lets us know that the "service after the sale" will be as excellent as the purchase.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good

by Panchot on 12/02/2015

Good service attention to detail and liked car wash at end!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Hassle Free Car Buying Experience

by MercedesCClass on 12/01/2015

Buying a car can become quite cumbersome if the dealership is not professional and ethical. My experience at Plaza Mercedes was really quite excellent. From the start (contacting Tom Gibson via email) to the end (driving out of the lot in our new car) we were treated politely, given all the answers that we needed and were given the space to make our decisions without coercion. I expected a world class car when I walked into a mercedes lot but also received a classy service.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service

by wjthomps on 12/01/2015

I have use your service department for over 2 years and always received excellent service. I would recommend your service to family and friends.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Unsatisfied customer for the 5th time!

by Midwest9829 on 10/09/2015

Please tell me why your maintenance team is one of the worst I've ever experienced? Seriously. Why? This has been the 5th time I used your maintenance team and failed once again. This time the wrong part was order and it took 6 days for my truck to be completed. I expect better service than what you provide.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

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