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Galleria BMW


Customer Reviews of Galleria BMW

5.0
Overall Rating
5 out of 5 stars(7)
Recommend: Yes (4) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

above and beyond

by jack on 12/16/2021

Austin made sure we got a great deal on our used Subura . He also lived up to the agreement to fix what needed to be done. Awesome service and sales at this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
7 Reviews
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5 out of 5 starssales Rating

above and beyond

by jack on 12/16/2021

Austin made sure we got a great deal on our used Subura . He also lived up to the agreement to fix what needed to be done. Awesome service and sales at this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Sonya West is the best!

by AS from New Orleans on 02/14/2021

Sonya West has changed my belief about car salesmen. Never in my life have I experienced such a seamless experience! From the after hours text messages, to the genuine care for getting me the car I really wanted, Sonya perfectly embodies the ideal BMW representative. Even though I am only 15 miles from my local dealer (who never even bothered to return my inquiries about 4 new cars), I will always travel to Galleria just to hug Sonya, the BMW miracle worker!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Service Department

by Francisco Marrero on 12/01/2020

Galleria’s Service Department has consistently demonstrated timeliness, quality, and expertise when bringing in my vehicle for oil changes and maintenance. Recommended hands down!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
5 out of 5 starssales Rating

I have never written a review before...

by Stephen Gioe on 11/14/2020

I am in the service industry, and I entered Galleria BMW in Ocean Springs, Mississippi a week ago. I feel the need to let you know that I couldn’t have had a better experience if it were my own store. Being a salon owner, I focus mostly with customer experience not customer service and the experience that I had at your facility was outstanding... it started from the moment I walked into this jaw-dropping building and was greeted as if I was the most important person at this place. I just want to thank you truly so much for making my experience non-stressful, as we all now getting a new car is typically very stressful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Bait and switch!!!

by Ron on 02/14/2020

I was sent the listing for the 2013 Tahoe on the lot with beautiful pictures of a very nice vehicle. Check out their website and see the 2013 Tahoe LTZ pics. I drove an hour to see the vehicle with the intention to buy it, and the actual truck was a bona-fide disaster!!! Filthy to the core, chucks of upholstery tore out of one of the seats, possibly vomit on the carpet, broken trim pieces, chips on the windshield, etc... looks like a group of homeless dudes lived in it and took a cross country road trip in it.... I don’t mind a dirty vehicle, but the dealership sent me pictures of a beautiful truck and showed me a pile of garbage! I detailed my car in preparation for a trade in, and drove an hour for that. If this is your standard business practice then you are not worth anyone’s time or money.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

Dan Leahy and the Galleria BMW Team

by Kwatts on 12/18/2018

I had a great car buying experience with Dan Leahy and Galleria BMW. They made the entire process way to easy for me to buy a New 2019 X5, when I made it perfectly clear I was not buying a new car. Dan went above and beyond to make me feel comfortable in the decisions making process. Never once did I feel pressured to make a decision, and he was very patient with me. He was always professional, courteous , and very accommodating. Dan and his team are awesome to work with!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Sales Experience

by SHall on 09/04/2018

Sonya West at Galleria BMW was excellent to work with. She listens carefully to the customer's needs and works hard to exceed expectations. The purchase process was easy and the commitment to client satisfaction beyond the purchase was reinforced by all staff members. I'm delighted with my new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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