Superior Ford

Today 8:30 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Superior Ford

3.4
Overall Rating
(18)
Recommend: Yes (11) No (7)
Write a review: Sales | Service
sales Rating

Great service

byJameson 11/20/2017

My car was at the end of its life and it was time to buy. I went to the dealership with specifics on what I wanted to spend monthly and my expectations on what I would accept. Aly Butler was exceptional. She listened, recommended and gave me my best option without any pressure at all. Needless to say I bought. Granted I just got my car but so far so good. Go to Superior and ask for Aly! James

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
70 Reviews
Sort by:
service Rating

Management is a joke

byMdawg44on 06/20/2018

Refused to cover the costs of repair on a Ford Focus 2012 Clutch issue despite the many recalls for this problem, claiming that it wasn’t the specific part needed for repair. Plus they’re still trying to charge me for having the diagnose the vehicle when it’s been there for 6 days. Why is the wait so long you may ask? Because they are inundated with all of the focus and fiesta recalls. Ford needs to get it together and take care of their customers for the mistake they created on the power shift dual clutches. Don’t buy from a dealer that won’t back you up.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Whoa!

bySuperiorNOPEon 06/19/2018

This is one of the most surreal experiences. While the rep was friendly, after I test drove a vehicle, I literally have been hounded by them via phone. Four calls in one day is excessive. This is beyond high-pressure. I just received a text message. NEVER did authorize an SMS by giving them my phone number. The bad reputation of car dealers survives because of tactics like these. Unreal.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Recent experience with superior ford

byJenn_1880on 01/11/2018

Frustrating I lease my vehicle currently came into the quick lane this past weekend. I pay a lot to have my vehicle and expect the highest level of cunstomer when bringing my vehicle in. Services were completed and I was told I have a nail in my tire that’s not repairable but the gentleman told me the shop was closed and that I was okay to drive on it and they would call with update on when I can come back this week to get my new tire-it’s Thursday and almost a week later and nothing and I’m driving in the winter with a nail in my tire- on top of it all my car was covered in dirt and salt you’d think you’d run it through the car wash but that didn’t occur. I wouldn’t recommend you to anyone. I’ll be done with Ford once my lease is up.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Great service

byJameson 11/20/2017

My car was at the end of its life and it was time to buy. I went to the dealership with specifics on what I wanted to spend monthly and my expectations on what I would accept. Aly Butler was exceptional. She listened, recommended and gave me my best option without any pressure at all. Needless to say I bought. Granted I just got my car but so far so good. Go to Superior and ask for Aly! James

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome experience with purchase

byJritteron 11/11/2017

I couldn't be more happy working with Michael Larkin. He made everything so easy and convenient. Down to earth and cares about his customers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Superior in every way!

bySRV4evron 09/21/2017

I've lost count, but this is one of many cars I've purchased from Superior Ford. My salesperson, Ronald Powell is incredible, always going above and beyond for his customers. The service department has akways treated me well, as has the management team. The best Ford dealership I've ever worked with. Thanks for the great service and attention to my needs!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Wonderful Salesperson!!!

byRonon 09/13/2017

Today we bought our new 2017 Ford Explorer and we could not be happier with our experience. We traded in our 2013 Ford Explorer so we knew what to expect as far as the car went but we did not know what to expect from the dealer's sales force. Then we met Josh Ginsberg our salesperson. As excited as we were to be buying a new car we were just as excited to meet Josh. From the moment I met Josh I felt very comfortable with his approachable presence and continued interest in helping me to find the best deal for our needs. Josh is very knowledgeable, very professional and most of all he is extremely concerned about taking care of his customers to see that they are completely satisfied. I have purchased many cars over the years and Josh is one of the best salesman I have ever worked with. If his boss gets a chance to read this, he deserves a raise!!! take care, Ron and Jan Fisher

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

byAmyon 09/07/2017

We were very impressed with the knowledge and customer service that we received from our sales representative, Rob. He took the time to walk us through all the features of our new car, and ensured that we left feeling confident about our purchase. I would highly recommend Rob and this dealership to everyone who is in the market for a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Sue Dale, Service Advisor

byBeckyon 08/21/2017

I had a service recall on my 2014 Ford Escort. Service Advisor, Sue Dale helped me from start to finish. She is very professional, courteous, patient. She has a way of answering all my questions about my vehicle. She is a great asset to Superior Ford. Because of her, I will definitely be back with my future service needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Used truck purchase review

byDennison 07/26/2017

Brian Gentry sold us a used Ford F 150 a few weeks ago and he did a lot of looking for us. We appreciate his efforts to find us the right vehicle. He was up front, honest, pleasant, easy to work with and helpful throughout the whole process. We will plan to work with Brian and Superior Ford again for our next vehicle. Thank you and great work!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome service

byPiper_Hon 07/24/2017

My experance was very pleasant. The staff was very helpful in all the questions that I had. I would defently recommend This place to friends to buy a car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

recent car purchase

byROsburnon 07/22/2017

I recently purchased a 2017 ford c-max from Ron Powell, and have found Ron to be very knowledgeable and helpful. I have purchased 3 or 4 vehicles from Ron Powell over the years and will probably do it in the future!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Poor Customer Service

byMustangowneron 05/23/2017

I bought a car here on March 25th 2017 and they put a temporary paper plate listed for 21 days which is standard. It all goes down hill from there. I had asked for Persian War Plates and we asked on the day of purchase if they needed the paper work for that but they said no since I have had those plates in the past. On April 12th the dealership calls and asked for the paperwork for those plates. No problem I gave it to them. The plate expired April 14th I call the dealership to ask about the plates and they said they do not have them yet, and they can not extend the temporary plate only that can be done by the DMV, so now it is my problem. I call the DMV and they inform me that the dealership did not start to even ask for plates until the 12th and they are on a 3 week back up. I now have a car I have now made my first payment and can not drive. after two week I take a day off of work and go to the DMV and they were going to try to work the system to try and help me so I can drive my car, until they find out the dealership had gotten an extension and never called me. I went to the dealership and they played pass the buck. the extension had been sitting there the whole time and no one called me. They kept blaming a new person in the office and never said I am sorry or anything. I asked to talk to management and they said no one was there. I left my name which they already had any way and told them to contact me, which has not happened . the next day I get a letter from the DMV telling me the dealership has submitted for the wrong plates. They asked for Medal of Honor plates which is another set of paper work and the wrong plates. They said they also contacted the dealership but they never called me again ! I have made several phone calls to the dealership to talk to someone and I give them my name and they say they are transferring me but it always cuts me off ,surprise ,surprise. For some reason no one at the dealership will take my calls. Today is May 23rd and still no plates.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Unethical and unprofessional

byjoerunner89on 03/14/2017

After negotiating a price and writing a check, I was told that if we wanted a second key, it would be an extra $250 dollars. When I asked the manager about this, He asked if we inquired during negotiations about getting a second key. Seriously, who thinks you might have to negotiate to get a second key. I left several messages for the general manager to discuss this and he never returned my calls. I finally wrote an email and received the most unprofessional response you could imagine. These people are unbelievable. Avoid if you don't want to be mislead and taken advantage of.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

quick lube

by0306carmanon 03/02/2017

got in and out in 30 min. They even washed my car for free

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Loss of 3 hours of my time

bybjohnsoncncon 12/23/2016

I have a maintenance contract and a service contract on my F150 and brought my truck in for a oil change, tire rotation etc. That went well as usual, during their inspection they found a piece of metal in one of my tires and said it would take about 40 minutes to repair, I asked them to fix it. One and a half hours later I got my truck back, no complaint at this point. In the next two and a half weeks I had to add air to the tire three times so I scheduled a service appointment and after another one and a half hours they tell me their patch is not big enough to fix my tire. This should have happened during my first visit. If they can not properly service my tires I certainly do not trust them to do maintenance or service on my truck.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Overall Good Experience`

byFordGoon1965on 11/30/2016

This is my second go-around in leasing a new car, I leased my first one at Superior Ford also. I have come to trust Superior Ford for all my automotive needs. It is hard in this day and age to know who you can turn to for good help, and so far Superior Ford has not let me down.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Used Car Buyers **BEWARE**

byJoshBasson 11/30/2016

I recently bought a "certified" used vehicle from Superior Ford and had an extremely bad experience. Within months of my purchase I had to replace all four tires as well as have the alignment fixed due to an undisclosed accident the car had been in. When asked why these issues weren't presented to me when I bought the car the salesman simply said, "how am I supposed to know the details of every car on our lot?” GO SOMEWHERE ELSE!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

2nd purchase at Superior Ford

bycontrolguyon 08/10/2016

We had purchased a 2001 F150 from Superior and had not had as good an experience when we bought our 2012 Escape from another dealer. With all the great new technology in the newer cars, we wanted to see if we had any options for an upgrade. What started as a fact finding mission ended with a ride home in a new 2017 Escape! Logan was great and helped narrow down the choices. We gave him our list of wants, wishes, and must-haves and we left with 90% of them met. Really, the only thing we couldn't do was hold our payment the same, but we also didn't want to put any money into the deal. Ford offered a great interest rate and we got a new car loaded with all the newest fun. We couldn't be happier! Time to go read the manuals.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience from start to finish

byDianne176on 03/30/2016

We were both very happy with the sales staff at Superior / Brookdale Ford. They took the time to answer all our questions and made us feel very good about our purchase. We would recommend this dealership to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!

byLuvmytruck4296on 02/14/2016

I purchased a used vehicle from this dealership and was treated with the same level of attention as if I was purchasing a brand new vehicle. Sales staff was very accommodating and friendly. Very pleased with my experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map