Dodge of Burnsville
Customer Reviews of Dodge of Burnsville
Review type:
Service rating
Dodge of Burnsville
by Len-Burnsvil on 05/09/2019Outstanding service, as usual!Hi! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Hi Mike, thank you so much for your positive comments about Dodge of Burnsville! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Best dealership - hands down!!
by BLaJoie on 04/10/2019I can't say enough good things about this dealership and their employees. My wife was on a trip when her wheel bearing went out. I called and talked to Jerry in the service department. He said they were booked up for a couple days but would… try to fit us in and offered a shuttle to get my wife back to the hotel while she waited for a rental vehicle to become available. The service department not only fixed the wheel bearing, but took care of all the outstanding recalls on the vehicle and had her safely back on the road within hours. It's a comfort to know that the employees at this dealership were willing to go above and beyond for a customer that might never return to them. Good people and awesome service!Hi, thank you for taking the time to leave a review for us at Dodge of Burnsville. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dodge of Burnsville
by Cnutson on 04/09/2019Robert is a fantastic Salesman! Really enjoyed working with him. Have purchased 2 vehicles from him. Service is top notch and everyone is friendly!Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dodge of Burnsville. Please don't hesitate to reach out if there's anything additional we can do for you.
Review
by johnnyhwy101 on 02/02/2019Had a great experience at Dodge of Burnsville. The sales team are great and I would recommend them to my friends and family for service or sales.We're happy to hear you had such a positive experie Thanks again for the recommendation, and have an amazing day! nce with our team!
Servicing of Dodge Caravan for leaking transmission fluid
by Customer on 01/23/2019updated 01/30/2019Dodge Caravan had transmission fluid leak; traced to connecting hose. Work was done well and on time. Excellent service agent Roullier.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Dodge of Burnsville! We hope to see you soon!
Joanne Lizama
by Jojo671 on 01/18/2019updated 01/25/2019I had a recall on my car. As always the service guys are awesome. They always keep me informed at where my car is at during service. This particular visit was quick in and out. They only no to the questions were because it did not apply to… this visit.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Owner
by Joe Collins on 12/06/2018updated 12/14/2018Matt Lott is always great to Work with.ken
by kenny c on 12/03/2018warranty workThank you for the five star rating, Kenny. Please let us know if there is anything else we can do for you!
Burnsville dodge
by Joe hill on 12/03/2018I had missed my appointment and the still got me in thank youmr
by sengeam on 11/15/2018I live out of state bought the van on line drove it and there click click noise took it to the dealer in my state they said the sway bar links were bad ,the rear windshield wiper was torn third break light not working over all cost me about… $400.00. When called and talked to uses car manager he told me that the mechanic that inspected the van said he had found nothing wrong with the van and finely the manager said to bad its my responsibility.So what happen to costumer 100% satisfaction ? well any way to all whose live out of state stay away from this dealer thank you PS I gave it 2 stars by mistakeWe are disappointed to hear that you did not have a more positive experience with us at Dodge of Burnsville. Please reach out to Brad Hensler at 952 767-2719 when you can so we can address this situation directly. Thank you and we hope to hear from you soon.
The best for both Sales annd Service
by Patrick on 10/29/2018I bought my 2018 Challenger from this dealership. The whole process was great. I have already had my first service an the car and that experience was great also. These guys take care of you. Everyone I have met, the owner, the sales people,… the financing guys, the service people, the parts dept people, and the receptionist have all been very friendly and helpful. I would even consider working there if I needed a job.Quick Change
by DiezPinguino on 09/25/2018updated 10/05/2018Stopped in on a recent Saturday for oil change, tire rotate & trouble code reading. In & out in 45 min.We are glad we could get you back on the road so quickly! Please let us know if there is anything else we can do for you; we are more than happy to help!
Why was part on hand?
by dbuster on 09/17/2018Took 2016 Ram 3500 diesel pickup in for recall to replace transmission solenoid. We were notified by Chrysler that the parts to do the recall were available and should call for appointment. When we called, the earliest appointment was in 2… weeks, which was OK. They knew why the truck was being brought in when we made the appointment. Yet, when we took the truck in on Sept. 5, they called us that day and said the part had to be special ordered and they'd have to keep the truck an extra day -- definitely an inconvenience. Given that we made the appointment two weeks in advance and given that they knew at the dealership exactly what part would be needed, why was that part not on hand, and why were we forced to wait an extra day without our truck being available to us?Hello, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to us when you have a chance. Thank you, and we look forward to hearing from you. Mike Nieson, 952 767-2730
Service
by 12345667 on 08/29/2018updated 09/06/2018I was in for routine service and both scheduling an appointment and completion of the work was excellent.Great service department
by ChevCaptiva on 08/22/2018updated 09/06/2018Bought a Non Dodge vehicle from Jack. great experience from start to finish. Had to bring it back for a small fix and Mark in the Service Dept was wonderful.Satisifed
by JBMINNE on 08/05/2018Brought my Pacifica in to have the doors reprogrammed and haven't had any issues since. They always check for open recalls when I bring my van.Very helpful
by Aj guaping on 07/19/2018I brought my truck back due to a leak after they did an oil change, and they were catered to my needs even though they were so busy that day. It took about 40 minutes but they made sure that it was fixed the right way. Thanks guys!Aj, we're happy you found our staff to be so supportive during your experience here at Dodge of Burnsville. We are always more than happy to assist you if anything comes up. Take care!
Robert Hannah in sales & Carlie in finance get it done!
by Meyeramelia on 03/26/2018Just purchased our second car from Dodge of Burnsville from Robert Hannah he is the best sales person to work with. I really like how on top of things he and Charlie in finance are. Robert is a genuinely nice and caring person who remembers… his clients by name. They work together as a team flawlessly. Robert stayed late to help us even though he was supposed to be off early the day we came for delivery on the car. They really treat you like family there and we appreciate that; it really takes away the traditional hassle out of buying a car. They think outside of the box to treat their customers right. The Cashier has roses 🌹 and Charlie even had treats for our little ones. Hand down the best dealership in Minnesota and we will happily be referring people over to Robert Hannah!! Never once did we feel pressured to buy anything or to go outside of our budget. Both times purchasing from Robert he listened to our needs and made them a reality. They really care about their customers satisfaction. Dont waste your time going to other dealerships!Thank you for the great feedback and recommendation! Feel free to reach out to us if you need anything. Have a wonderful day.
Dodge of Burnsville,mn
by BLS48ml on 03/15/2018Very pleasant and willing to accommodate our buying and then going up north and picking up vehicle on return home 6 days later.We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Feel free to reach out to us if you need anything. Have a wonderful day!
Respectful & honest customer service. 10/10 would recommend to anyone
by rileyparo on 06/05/2017updated 06/19/2017Worked with the sales rep Matt Lott. He was very polite, knew a lot about the car when we arrived. Was very honest about the vehicle, and was not pushy as he truly cared about finding the right car for us! We ultimately ended up buying. The… DOB experience was wonderful. I just called in for my first oil change after 5000 miles, turns out it was free along with a free tire rotation! Pleasantly surprised. Would recommend to anyone looking for a new or used vehicle.Dodge of Burnsville
by firaoli12 on 04/25/2017I have bought several cars from Dodge of Burnsville. All my car buying experiences have been a pleasure because I have always dealt with the best salesmen "Tom Green". Tom is very helpful and knowledgeable. No pressure whatsoever. Tom… treated me like a king and made me very comfortable, also made my experience really fun , he is very funny and super friendly and I will tell every one I know that are shopping for cars to go directly to Dodge of Burnsville, not only would I recommend the dealership I would also recommend asking for Tom Green as soon as you enter the dealership.
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
by Rose Schmidt on 12/10/2023