Walser Burnsville Mazda

Today 8:30 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Walser Burnsville Mazda

4.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
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sales Rating

GREAT experience at Walser Mazda - Burnsville!

by Katie on 04/15/2020

This is the third car we've purchased from Walser Mazda in Burnsville and we are always impressed! Buying a car can be stressful but the staff at Mazda make the experience great! Aldo Garibay was informative and went the extra mile. We are so happy with our new car and we will definitely continue to come back!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
23 Reviews
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sales Rating

GREAT experience at Walser Mazda - Burnsville!

by Katie on 04/15/2020

This is the third car we've purchased from Walser Mazda in Burnsville and we are always impressed! Buying a car can be stressful but the staff at Mazda make the experience great! Aldo Garibay was informative and went the extra mile. We are so happy with our new car and we will definitely continue to come back!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Block Heater Frustrations

by ColdInMN on 03/20/2020

We purchased a 2019 CX5 last summer from Walser Mazda. We are very pleased with the car so far. The sales process went smooth and the sales people were very nice. Regular maintenance visits to the service center have gone well too. So some nice things to say about the dealer. However we had one sour interaction. At the time of purchase I requested a block heater to be installed and was told that Mazda does not install factory block heaters. Why not ? We live in one of the coldest states in the nation. All my past vehicles had options for factory block heaters (Subaru Outback and Ford Focus and F-150). I thinks it's a given for Minnesota customers to have the option of of having factory block heaters installed. I researched online and learned that Mazda indeed does not install factory block heaters in USA Mazda's but it does so for Canadian Mazdas. I also found sources for Canadian Mazda CX-5 OEM block heaters. It is Mazda part number 0000-88-CX5A-CA and this OEM part is only available from Canadian Mazda Dealers for the cost of 56.10 US Dollars. I called the Walser Mazda service department and asked if I brought the part in myself would they install it. They told me they don’t install aftermarket parts. I tried to explain it was a Canadian Mazda part and not an aftermarket part but they wouldn’t hear of it. I then spoke with the Service Manager. First he told me they don’t install them because the block heater causes the engine block to warp. I’m fairly certain that is a false explanation. Why would Mazda dealers in Canada install them if they are known to cause engine blocks to warp. And how would they cause engine block warpage. I googled it and found nothing. When I questioned him on that, the service manager brushed it aside and then went on to say that the oil viscosity is so thin that block heaters are not needed. I agree that thiner oil makes for easier winter starting, but keeping your engine block warm in sub-zeroes temperatures is the best solution to reduce engine wear in cold weather not to mention having faster heat in the car on those cold winter mornings MN is well-known for. While I’m frustrated not to be able to have a block heater in our new Mazda CX5 while living in Northern MN, I’m really disappointed that that the service manger gave me a false explanation that block heaters cause Mazda engine blocks to warp which makes me weary to continue bringing my car there for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst EVER dealership... [non-permissible content removed]

by HonestGuy on 05/17/2017

Horrifically dishonest operation. Will tell you any lie possible to take your money or waste your time. Sales guy Shawn borderline harassed me with phone calls after I showed interest in a Journey there. I was able to talk to him and even check my local DMV about tax and title for him. We had an agreement for me and my driver to come the 3 hours to pick it up a few days later. When I got to Minnesota he says Oh I sold it yesterday?!!! Unbelievable. Never called messaged or emailed me to let me know. I talked to the manager Jeff. He agreed it was Walsers fault and that he would immediately check the inventory or the many other Journeys they had at other locations and get back to me... I never heard back from him. [non-permissible content removed] I can't imagine the lies they will tell when it comes to the vehicles they sell. Ridiculous!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Walser Way? NO WAY!

by KC_dallAmore on 09/03/2016

I bought a CX 5 at Walser Mazda in Burnsville less than two weeks ago. Within a few days I found a problem with the wipers. I took it back to the dealership and they found that the sensor had not been properly installed when the windshield had been replaced by the previous owner. This was an already existing problem with the car I bought and it was less than one week later when I let them know about the problem. I talked to the Sales at Walser and they would not cover the cost to fix the issue. While it was a used car, it was only a 2014 and it is now 2016. This wasn't a cheap car; I bought the car at a substantial price. To fix the sensor issue, it would cost almost $680 with tax. If I had been made aware of the issue before I bought it, I would have had them fix it before I purchased it. I made an appointment to fix it anyway but I later called to cancel the appointment and to tell them I was dissatisfied and unhappy with how they handled an already existing problem. I was told that my salesperson or the sales manager would call me back. Nothing but crickets. No one has called me back. Not cool, Walser. If this is "The Walser Way," NO THANK YOU.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Customer Service

by GMKR1979 on 08/22/2016

I've been a customer here since 2011, and aside from the dealer in 2013, it's been a great experience. This year I traded in my lease for a new leased car, and the person that served me, Miko Freeman, has been above and beyond in terms of customer service! I was even treated for dinner for a mishap on their part, and I wasn't even expecting that. They even found more money for me that I could save to make my payments even less after I committed to the original payment! He even came to my house to have me sign the updated lease payment, which is almost unheard of! Thank you, Walser Mazda, and Miko Freeman, for the awesome experience to date! You have a very great crew!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasant experience

by CLP0222 on 01/23/2016

Loved working with Walser Mazda! Our customer specialist was attentive, engaged, genuinely interested in my needs and wasn't pushy. He knew his product well and was enthusiastic to share his knowledge unlike other Mazda dealerships I had previously visited. The other staffing at the dealership were friendly. Overall, my buying experience was delightful and seamless. I definitely recommend them when interested in buying a vehicle! I'll definitely return when I'm ready to purchase my next vehicle too.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Painless Experience

by danielb2 on 12/01/2015

I recently bought a Mazda 6 i Sport (manual) from Walser. I was very satisfied with the experience. There was no haggling or back-and-fourth between the sales person and their manager as is usually the case when buying a car. I was given upfront pricing that was slightly under dealer invoice (very pleased with this). I was expecting the whole process to take several hours as is usually the case. From the time I walked in the door until the time I rolled off the lot in my new car was just under 2 hours. I would definitely recommend Walser to anyone in the market for a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasantly Surprised

by Mazda6Lover on 10/20/2015

We had not purchased a new car for nearly 10 years so did not know what to expect about the current process. Purchased a Mazda 6 from Phil Coste at Walser Mazda in Burnsville MN. No pressure...no hype...just patience. Thanks Phil for making this process as informative and enjoyable as it could be. We were pleasantly surprised at how smooth it went from start to finish. Thank you !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth Purchasing Process

by CarReviewCC on 09/26/2015

Car: New 2015 Mazda 3. I did all my research online for this model as well as a few other makes Ford Focus, Toyota Corolla, others. When I settled on a Mazda 3 I sent quote requests to several dealers and Walser had the better offer and was inline with my research expectations and my price-to-pain ratio. When I arrived I was greeted by Dana Schimke, I told her we had set up an appointment and were there to look at a Mazda 3. She offered to have us take it for a test drive (I had already driven one during my research phase, this was mostly for my wife). When we got back Dana left us alone to discuss the car and we decided to buy it. This is the 3rd time I've researched and priced on line before purchasing a car and I usually pay cash. From this point on at Walser the process was about the fastest and smoothest I've ever experienced. All done on her laptop, the paperwork and amounts were spelled out clearly, basically we signed and drove off (after it was detailed and topped off). They even took our personal check - no goofing around to get a cashiers check like the last place we dealt with. No getting passed off to finance guys or managers, no pressuring for extended warranties or in-house financing (offered but not pressed). It was about as painless as writing a check for that amount can be.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Walser Mazda Excellent

by Chris0506 on 05/20/2015

The salesman and team were very professional and very friendly. They worked hard to get me the car I wanted and I could not have had a better car buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought used car

by lohs0021 on 09/01/2013

The process of buying the car went really great, everyone was nice/helpful. I felt a little pressured to buy a warranty and now I am seeing why. A week later I was having a couple of issues and called to ask what they could do. Basically, nothing. I was told they would look at it for free (acted like this was a big favor "normally costs $125", my mechanic would look at it for $19.95) and reminded me I bought it as-is. I know I didn't buy the extra warranty, but it was less than 7 days since I had bought the car and they repeated so many times during the sale how they did a 127 point inspection. They claimed on their inspection anything below a certain percentage used, they change (tire tread, brakes, etc). However, the belts on the car are old and need to be replaced immediately. Had they just handled how they interacted with me when I had problems differently, I would have been much happier and not left with a negative experience. I decided to go to my regular mechanic to get it checked out since I am not very trusting of what they would tell me at this point

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Woman on a Mission

by leticiah on 08/08/2013

Walser Mazda showed great amounts of honesty and integrity while I was shopping. The entire staff was sharp and knew their product! One of the most impressive things about this dealership was watching their teamwork as I went through the process of buying a new vehicle. One person was answering my questions, while another was getting me a water and yet another was finding the keys to a car that they thought fit my needs. No one was pushy and I loved knowing exactly what the car cost before I even got into it- No negotiating! The store was absolutely immaculant and at one time I looked down a row to see all the cars lined up perfectly and in 5 seconds I could tell the salesperson what colors I liked. Absolutely a painless experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership!

by ron959 on 07/02/2013

We have purchased 4 vehicles thru Walser Mazda and would highly recommend them. Knowledgeable and friendly staff make the car buying process enjoyable!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Picky customer (with kids)

by finestack on 03/18/2013

We recently scoured the SE Twin Cities market for the right vehicle from the right dealer. The Walser group, and Mazda Burnsville in particular, offered by far the best value and sales/service experience for our family. We had bought at a competitor in the past. Walser blew them away.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lease of new Mazda3 was super easy!

by fran0091 on 03/08/2013

Tyler and team were friendly and respectful throughout the process. They worked hard to get me the best deal possible. I got more car for the money and for that, I am extremely grateful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Try to qualify online before you buy

by svl2 on 05/12/2010

At the time I was looking, Mazda was offering 2.9% financing to "Qualified Buyers" through Mazda finance. So I saw the car I liked and then applied for the loan. The finance manager came back after 15 mins and said that I didn't qualify (for the 2.9%) and the best rate he could find for me was 6.5% through a private bank. I didn't end up buying the car that day and told him that I'd think about it. I know my credit is "excellent" and I'm not sure why I didn't qualify. My brother told me he had this same experience with another Walser dealer (Nissan) they pulled the same thing on him. He told me to go online and apply directly to mazda finance and choose a different dealership. Well what do you know! I qualified after all. (Keep in mind that dealers do not make a lot of money on new cars) There must have been an obvious motive for them to get me a higher interest rate. I'll let the readers figure that one out. So as I waited a few days to visit that other Mazda Dealer, long behold I get a phone call from the salesman at Walser asking if I'm still interested in the car. I said yes but if I can't get good financing then what's the point. I told him that I've decided to go with another dealer because they would offer me the 2.9% and that I qualified myself online. All of a sudden they were becoming my best friends saying that I should stop in and they'll see what they can do for me. HMM! I went back to the dealer that week and then had a different finance manager doing the paperwork for me. "Congratulations you do qualify, I'm not sure what happened the first time but we can get you that rate and give you an extra $500 off that car." Long story short, I ended up buying the car because they were closer to my house and they had the car that I wanted. Needless to say I didn't call them out on the spot but told many people to watch out for this. Qualify on your own before you go to any dealership because it does not seem like its in their best interest to help you get the best interest rates. I'm glad to hear that other people feel that they had a good experience but this is just what happened to me. For everyone, please keep an open mind because I'm sure it happens at other dealerships to.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Very disappointed with customer service at this dealership

by fgrieme on 01/19/2010

Purchased a used 2008 Mazda 3. 2 days later (on the weekend) found a dent on the roof. Called to report it and asked where to fix it. They would not fix it (it is cosmetic), they won't let me return the car (it was over 3 days - not business days). I was very upset that they first did not disclose that little dent for a $16000 car, then they would not live up to their promose to guarantee customer satisfaction. I am totally unsatisfied with their service and customer friendliness. My god, I was not asking them to repaint something...it was a little dent that was not even noticeable, but if I am paying and financing a $16000 car, I want to see it without obvious dents and blemishes. It was not like a $3000 where you would expect to see a little dent here and there. I have purchased used cars before...and when I noticed something on the car, cosmetically, I pointed out and they have fixed it for me. That is called customer service. I have a very bad experience with this dealership and they way they treated me. I will never ever go back there, even for their stupid free car wash, $.10 per gallon gas discount, and free oil changes. I rather pay and get a better customer service. Cheap, low class, unfriendsly customer service I have even had to deal with.

  • Recommend this dealer? No
sales Rating

Friendly Service, Great Price

by pickle117 on 10/15/2008

I recently needed to replace a vehicle that was damaged in an accident. I had owned a Mazda in the past and wanted another. We walked into the Walser Mazda dealership without an appointment and were matched with the first available sales rep. He was great. He talked to us about what we were looking for and showed us several cars on the lot. He also went with us to other Walser dealerships in the area and helped us there as well. In the end we got a great deal on a new Mazda with thier "One Low Price" policy and were able drive off the lot with a vehicle that fit our needs the same day.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

GREAT EXPERIENCE

by kerifla on 10/14/2008

I purchased a used car from Walser Mazda and was extremely pleased with the service and attention that we received from our salesperson. During our search, Kristin Woolwine, went above our expectations by meeting us at our chosen location during the work day to test drive the car we were interested in. She even searched all of the Walser locations to find a match for our requirements and found exactly what we were looking for. When we went in to finalize all of the paperwork, it was very streamlined from our trade in to the financing. We have had the car for 2 years and have been very happy with our purchase. Thanks to Kristin and Walser for making it a painless and easy experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Couldn't be happier

by lkalweit2 on 10/07/2008

I recently bought a new Mazda 6 and also had a trade in at Walser Mazda in Burnsville. The whole experience was easy and straight forward. I was able to trade my old Jeep in for a fair price and buy the Mazda 6 I wanted. This is the first new car I have bought and the first trade in I have done. I was nervous about my monthly payments and wanted to see a couple of different finacial scenarios. The finance group at Walser Mazda in Burnsville sat down with me for about an hour and a half and gave me a number of different ways I could break my payments down. They were patient and informative and the whole process made me confident I was buying my car at the right place. I know I'll be buying my next car from Walser because when it came to the important details of buying something as big as a car they got it right. I couldn't be happier with the friendly sales people, helpful finance group, and involved management team. Thanks Walser! LBP

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Car is purchased - customer service is gone.

by thom1292 on 08/29/2008

I purchased a used vehicle for approx. $14000 with about 38000mi. Several tears in the seats needed to be repaired and the interior needed to be redetailed due to uncleanliness prior to my purchasing it (on my insistence). Less than a week after, power steering hydraulics needed to be fixed. I believe the problem existing at the sale, but I didn't notice it. It was a warranty problem, so it was taken care of with no cost other than time. Sales person response: thats too bad. Less than 3000 miles into owning, the brakes needed replacing (dealer cost approx. $500-600 - pads & turned rotors) and a seam on the driver seat had opened about 4inches. I was given the contact info for an upholstery repair person and a "good luck." For the brakes, I had to present my case to sales managers with persistent phone calls for them to even consider covering the replacement. 3000/38000 miles means the brake condition should have been caught during inspection. By the time they agreed to cover the brake work, I had the work completed at a shop more local to me. I asked for some sort of compensation or credit and after several phone calls only received a verbal credit for a future 45,000mi service (estimated by Steve at $200) at Walser in Burnsville (still an inconvenient location for me). I believe I spent enough money to not have to deal with so many issues on an 04 vehicle with low miles, and they have not made it any easier for me. If the initial months of owning this vehicle and working with Walser are any indication of the future, I should sell it now and buy something else - not from Walser Burnsville.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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