Suburban Toyota of Troy

Today 8:30 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
10:00 AM - 5:00 PM

Customer Reviews of Suburban Toyota of Troy

5.0
Overall Rating
(4)
Recommend: Yes (4) No (0)
Write a review: Sales | Service
sales Rating

I bought a Toyota Rav 4

byNotreDameJoeon 07/29/2017

I went into the store and was greeted kindly by a couple people. Eugene was very helpful, courteous, and professional. He was not"pushy" or impatient. I cam back a couple times, and I met Dennis, who was very friendly and down to earth. He even impressed my wife! He helped me with a trade in which was a big relief for me. (My wife didn't think I could do it....) I drove my new Rav 4 out of the dealership and tried to figure out all the gyzmos on the car.... Eugene even drove over to my house to set up the garage opener...after tried several times without success (after Eugene fixed it I told my wife I did it....ssshhhhhh). Overall, I was extremely pleased with the service these two guys provided! They even said they are bigger Notre Dame fans after meeting me....

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
42 Reviews
Sort by:
sales Rating

I bought a Toyota Rav 4

byNotreDameJoeon 07/29/2017

I went into the store and was greeted kindly by a couple people. Eugene was very helpful, courteous, and professional. He was not"pushy" or impatient. I cam back a couple times, and I met Dennis, who was very friendly and down to earth. He even impressed my wife! He helped me with a trade in which was a big relief for me. (My wife didn't think I could do it....) I drove my new Rav 4 out of the dealership and tried to figure out all the gyzmos on the car.... Eugene even drove over to my house to set up the garage opener...after tried several times without success (after Eugene fixed it I told my wife I did it....ssshhhhhh). Overall, I was extremely pleased with the service these two guys provided! They even said they are bigger Notre Dame fans after meeting me....

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Suburban toyota

byDbolohanon 06/30/2017

Ashley took amazing care of me in service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buying a new car 2017 Toyota Camry SE from Suburban Toyota

bygopalroyon 01/02/2017

I am very happy with my purchase of a 2017 Toyota Camry SE. I worked with the sales consultant Ray Sadler. He was very professional, easy to deal with and very knowledgeable about the cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service rating

bysuCGro68on 12/28/2016

Excellent service working with M. Problems explained, options presented.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Worst Service! Worst experience'

byScionguy05on 05/12/2016

My scion has 50k miles, no alignment problems, drives straight, even drove it to florida and back no issues. Last month I got new tires so I decided to get an alignment (its recomended to get alignment everytime you get new sets of tires). I decided to pay extra by going to the dealership because I thought I would get the best service. I was wrong?! After driving off the dealership, I notice the car started Pulling to the Right! I waited another day to see if it change but no, My car is now pulling to the right! So I called the dealership and told me to take it back to the dealeship and said they would "take care of it". I went to the dealership the next day and the service rep who I spoke with on the phone and said shell be there to " take care of it " was not there. So i said thats fine, instead, a service rep name Andy took my car to get checked. After 1 hour waiting, he came back and said they could not do a full alignment because the "rear adjust arms are locked and rusted". I asked him why? He said "because your car is old". First of all my car is only 50k miles. Garage kept. No visible rust. Second, I was thinking why did the dealership let me drove off knowing that they only did half of the alignment? Were they thinking I wasnt going to notice? Im not a mechanic my self but I can tell if a car is pulling/driving to the right. So I spoke with the service manager cause all the response from this andy the service rep is "I Dont Know" . Dean the service manager spoke to me and said the same thing and added that I need to pay $400 for that adjust arms that are not even broken to begin with for them to be able to do a full alignment. I told him its not broken and my car was driving straight before half [non-permissible content removed] alignment. He told me theres nothing he could do. I spoke with their boss Jeff K and said the same thing they couldnt do anything. I went to better business bureau and also said they could not resolve it. My car is still pulling to the right. This experience made it clear to me not to ever go to this dealership anymore. I have a lot of family and friends that buys toyota and go here, I will start telling them to go to a different toyota dealership. If you want good service Do not Go to suburban toyota

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

It's a real pleasure getting a car from George

bydriverBobon 04/19/2016

I was so happy with my last Toyota purchase that I came back and got another car from George Varughese, at Suburban Toyota in Troy. George is great! He made it so easy, and I am very happy with the car and the price, too! A great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Experience

byJeffery_Lon 03/28/2016

I leased a new Toyota Corolla from STT and it was an excellent experience! Eugene I. is the best. Professional. Friendly. Really knows his stuff. He made the entire leasing experience simple and stress-free. My new Corolla is awesome.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent buying experience

bymyrnon 07/18/2015

We recently purchased a Venza a Suburban after comparison shopping a number of other dealerships. Our sales associate, Nathan Ross, went above and beyond to answer our questions and provide the highest level of customer care. We are very pleased with our experience and would not hesitate to recommend Nathan.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

easiest car purchase ever!

byJimDDSon 05/30/2015

Fast, efficient, no pressure, good selection. Very professional. I bought a used car from them. Their focus was to make sure it was the right car for me. Up front, no games.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Favortie Southeast Michigan Toyota Dealer

bykeegm480on 05/15/2015

Always very professional and courteous. They have pretty quick turnarounds and have always done everything properly!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Very Professional

byDl235on 05/04/2015

Terrific experience from start to finish. Lazer was a pleasure to work with. I got the vehicle at the price I wanted, and everything was wrapped up in less than 24 hours. I would definitely return to this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service during sales and a good deal

bythakur22on 05/04/2015

My sales person was lazer volaj. Great guy not pushy at all. We were able to come to a good number to purchase the Prius c option 2. Financing was at 0 percent apr and it took only half hr to get the paperwork done.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience to buy a Toyota car!

by2015RAV4on 04/28/2015

It was a great experience to buy a Toyota car at SUBURBAN TOYOTA. Even it was the first time for me and my wife to buy a car in USA, the sales person was so kind and very knowledgable for the cat that we were interested in. We were excited about buying a red RAV4 for the first visit to this dealership. Its display and environment were so nice and organized as well. We would visit again this dealership for the next time to buy another Toyota's.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

SUBURBAN TOYOTA, TROY, MICHIGAN

byAshishGuptaon 03/31/2015

I just bought my brand new car yesterday from Suburban Toyota in Troy. My salesperson is Mr. Nathan Ross. I had a very positive experience during the entire sales process. The sales man was not at all pushy and very patient going over with me the test drives I wanted. I made one offer to them and after him checking with the sales manager, promptly the deal went through. I would recommend anyone this store to go to if they are interested in buying any Toyota vehicle. Mr. Ross also picked me up from my home to finish the deal at the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Suburban Review

byedcurlyjoe1on 03/12/2015

This is my second vehicle that I have bought from Suburban Toyota. My salesman this time was Nathan Ross. He was very personable on our first meeting to me actually picking up the car. He answered all my questions and made my purchase very easy. He kept me informed both with emails and voice mails during the whole transaction even answering my question late into the night. He work around my schedule when it came to making an appointment to sign the paper work. When I had a small problem in selling my current truck he figure out a way to still make it work. He also took the time to connect my phone to my new sound system. I have been dealing with this dealership since 2006 and have had nothing but excellent experiences.. I will continue to take my new car to them for service even though I pass two other on my way there. Thanks Nathan and Suburban service team

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful Buying Experience with Kamil at Suburan Toyota!

byThereseR33on 02/28/2015

Purchasing my new Scion FRS at Suburban Toyota in Troy, MI was a very pleasant and easy buying experience thanks to the friendly and knowledable help of my salesman Kamil Abdulllah! He went out of his way to help me finalize my purchase even with the odd work schedule that I have. Thanks to him and the staff at Suburban, my dream of owning a little sportscar has come to fruition and I am in seventh heaven every time I get behind the wheel of my new Scion FRS!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience at Suburban Toyota

bymike_d4on 02/21/2015

I was shopping for a new truck and had been to several dealers in the area. My experience at Suburban Toyota was by far the best and, despite having the Toyota Tacoma near the bottom of my list at the beginning of my shopping experience, I was so satisfied with the knowledge, service, and ultimately the deal I was presented by Nathan Ross and his crew, that we ended up with a new Toyota Tacoma and are very happy with the results. They bent over backwards to provide us with our unique list of requirements and we will definitely start with this dealership when we are shopping for a vehicle in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stuck With it

bybutler83on 02/15/2015

I've dealt with these guys with two cars now. I have been happy. One repair it took them several tries, but they found and fixed the problem without extra charges $$$ to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Salesmen to deal with is Nathan

bypunkyjunior895on 02/04/2015

Never pressured me into anything. Answered all my questions and was courteous at the times he contacted me. Never dealt with anyone like him he had a no hassle approach. I bought my 2015 Camry and love it. I would recommend Nathan to anyone considering a car at Suburban Toyota

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fantastic 1st Time Leasing Experiencee

byGySgtMacon 01/24/2015

I walked into the Toyota dealership on the Mall, like many others. Nathan, was the first to greet me. More often than not, Salespersons are far too busy, but Nathan took a moment. I was looking at the Avalon, then I brougt my wife back later that week. Go figure, we started looking for a car for her. Nathan showed her a couple of vehicles that my wife was interested in and sure enough. She picked one, the smallest one they had. The Prius C. Nathan was very good about helping us understand the differences between Leasing and Buying. We decided on leasing. It was a great first time experience and if we ever wish to get another Toyota, I will be calling Nathan.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Leasing Experience

byneil596on 01/08/2015

The dealership notified me they were looking for good used Toyota Corollas. They offered to buy me out my existing lease. They made it so easy, and they put me into a new lease, in an upgraded model. The whole transaction, from arrival to drive away in new vehicle, took about 2.5 hours, and the leasing agent, Jay Edwards, was particularly patient and helpful, even calling SiriusXM for me to transfer my account to the new vehicle. Super helpful and friendly guy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map