Genthe Honda

Today 8:30 AM - 6:00 PM
Open Now
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 2:00 PM

Customer Reviews of Genthe Honda

4.9
Overall Rating
(27)
Recommend: Yes (27) No (0)
Write a review: Sales | Service
sales Rating

Great Sales Experience!

by setaputri2017 on 08/06/2017

Not only did Genthe Honda work with us to get the car we wanted, but they delivered us our to the Grand Rapids area where we live and took our car that we were selling them upon delivery! We had a good experience and would by a car from them in the future!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
37 Reviews
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sales Rating

Great Sales Experience!

by setaputri2017 on 08/06/2017

Not only did Genthe Honda work with us to get the car we wanted, but they delivered us our to the Grand Rapids area where we live and took our car that we were selling them upon delivery! We had a good experience and would by a car from them in the future!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The best!

by DetroitDan on 07/28/2017

I have purchased three new cars from this dealership over the last few years. I have never been anything but delighted with their service in sales and maintaining my Honda's. Every person I have encountered has been knowledgeable, friendly, and helpful. The owners are very, very nice people too.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Returning customer

by Brad1957 on 07/02/2017

Greeted as soon as I arrived. Treated professionally. Service was faster than stated. Work done completely. Staff is very friendly and takes the time to explain repair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

by Tigers2017 on 07/02/2017

I just would like to say that the experience that I had was good but the price of the oil change has really gone up since I started bringing my SUV here. I think I used to pay 24.99 for my oil change but now it 35??? They told me it was because of the price of oil went up??? But other cheap oil change places are still only 19.99. Their prices haven't changed??? What am I really paying extra for??? I really do like the service that I get from Genthe but can I really keep paying more??? Also I had a windshield wiper refill replaced but they didn't have the passenger one in stock. So I was told that they would have it in a few days. This was on Thursday, I came back on Saturday to have it put on. That experience was very pleasurable, I was in and out in few minutes. thank you

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Some services were overpriced

by Topher71 on 06/28/2017

Some services were overpriced. Great detailed customer service by Jeff. Explained everything in detail and asked if I had any further questions regarding the service that had been completed. Great Job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Service is great

by jimi225 on 06/28/2017

thanks to everyone there and especially Jacqui....took care of me on a professional level and also a personal level which is much appreciated...great service at a great price,,Thanks !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Major Maintenance for '03 Accord Coupe

by JamesParker3 on 06/16/2017

The major service was performed well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New Honda Civic

by albertoreyes48 on 06/05/2017

My wife is extremely happy with her new Honda Civic and every one in the dealer was very helpful. From the GM to Ivan our sales representative who took special care and time; can not ask for a better service. This is our 3 Honda for us and by far the best experience in terms of customer satisfaction. Thank you for everything.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good, honest, and Professional Services!

by HondaLadyR on 04/26/2017

I have been using Genthe Hinda for my oil changes and other services for my 2006 Honda Accord and they are always courteous, do great work, honesy and professional! My last repair rep was James and he got me on and out!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

FIRST RATE

by TPJANNETTA on 03/31/2017

Service was performed quickly. Jeff was courteous, helpful, and professional--as always.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda

by Chealey2 on 03/19/2017

I got new tires and they were put on in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Satisfied

by motorcityfan4 on 03/17/2017

I like going to their service department, work is done right and in a reasonable time frame. The staff is very friendly and willing to answer all of your questions.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Genthe is top notch!

by DetroitDan on 03/16/2017

Every service experience I've had with Genthe Honda has been very positive. While my Accord has never needed anything other than maintenance items,Genthe done a stellar job and providing those maintenance items. Nothing but good! Nothing but love!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Resolving the airbag issue.

by genthe1 on 03/16/2017

Very disappointed to learn my vehicle was only recently identified as needing an airbag inflator replaced as a result of the on going Takata mess. Genthe Honda immediately answered my questions and quickly scheduled a convenient time for this service. The staff was exceptional. An outstanding dealership team. My car is fixed. It could not have gone better. Thanks Genthe Honda.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change Review

by Lorri_Todd on 03/07/2017

The sales person was over the top nice and got me in fairly quickly. Made me aware that both my filters were very dirty. I was a little bummed as to how much they cost to replace, but did anyway.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service at Genthe Honda

by nraine2017 on 03/05/2017

Service was excellent and on time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

quality work

by teekteek on 03/04/2017

I go nowhere else for my service. The workmanship is quality and the people are very friendly and courteous.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

by Marymc23 on 02/26/2017

Jeff in service is friendly extremely competent and a pleasure to deal with everyone working at genthe Honda are extremely courteous. This dealership is 5 stars in my opinion!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service on my Honda car

by fekorte33 on 02/22/2017

Everyone at the dealer was very friendly and helpful. They explained why I needed the new items for my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service Team

by Hendersonpooh1 on 02/20/2017

Upon arriving for a Oil Change, Ms J. Grimes, Service Manager, indicated that since I didn't have a long history with Genthe she would like to look over my vehicle. Upon completion, I was provided with recommended services. Therefore, I applaud the service team for their thoroughness, professionalism and prompt service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Extermely satisfied

by sueh0724 on 02/11/2017

I will continue to come to Genthe Honda. Suburban Honda has been disappointing me most often in the last year.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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