Efficient oil change
I received a fast, efficient & friendly oil change
I am recently retired from a 20 year military career and received exceptional service from the folks at Shelton. Common sense and up front. Thank you.
I have been a long time customer and bought multiple cars from Shelton Buick GMC. Everyone is always very helpful and I'm always well taken care of. I have refereed many of my friends and family who also have had wonderful experiences. I would highly this dealership!
$4,500 repair on a $8,000 car owned 4 days!!
I purchased a used "As-Is" vehicle, 2010 Ford Taurus, from Shelton GMC on February 20th, 2018. As I drove the vehicle during the test drive I noticed a slight hesitation that I brushed off as a need for new spark plugs as the vehicle had 110,000 miles on it. I assumed, at this point, that had there been anything more serious the Dealership would surely disclose this. As I do with ALL my vehicles, I performed several preventative maintenance services on the vehicle. One such service was a Fuel System Cleaning that was performed the day of purchase, Feb 20th. The Fuel System Cleaning I performed was one that is designed for this specific type of engine, Gasoline Direct Injection engine (see easygdi.valvoline.com). The next few days the vehicle still had the hesitation during acceleration. This was extremely noticeable when accelerating to merge into expressway traffic, note that I purchased the vehicle in an unfamiliar area, approximately 1 hour away from my home and had not the chance to drive it on an expressway during the test drive. On Saturday February 24th, I drove the vehicle to the grocery store at approximately 10:00am. Upon driving home from the grocery store the vehicle ceased to accelerate at all and within approximately a half mile the vehicle struggled to stay idle at all. I coasted into a parking lot and began to inspect the vehicle to attempt to determine why. Ultimately I had the vehicle towed to the nearest repair facility open on Saturday, Muffler Man in Davison, MI. Muffler Man was convinced that it may have been an electrical issue and advised that it was outside the realm of their expertise. I then had the vehicle towed to my home to await Monday morning. On Monday Feb 26th, I towed the vehicle to "All Automotive Repair" in Flint, MI. All Automotive was able to determine that the catalytic converters were completely clogged. Not only were the converters clogged to the point that the engine would not run but pieces of the converters "exploded" apart and clogged the remainder of the exhaust (the resonator was clogged with pieces). Catalytic Converters do not clog within a few days and a few hundred miles nor does a Fuel System Cleaning clog them. These converters had been clogged to the extent of causing hesitation prior to my purchasing the vehicle and an Engine Code had most certainly come on for it. Converters will give an Engine Code (usually P0420) even when they BEGIN to under-perform. I had contacted the dealer on numerous occasions, left several voicemail messages and nobody called me back. I finally spoke to someone when I visited their website the night of Monday Feb 26th and clicked on their online "chat". Upon which I was contacted at 9:50pm by "Cal" (I believe his name was) who is the Service Manager. I explained my situation to the Service Manager and he told me that he would get someone to contact me the following morning. Still I received no phone call until I left a message with the Service Manager, he called me back a few hours after the message. Upon speaking with the Service Manager he preceded to site all the preventative maintenance items I had performed and explained that there were "..no notes anywhere in their service notes that shows a Check Engine light was on..". The Service Manager then continued to tell me that "...we are a GM dealership we wouldn't have the right tool to reset that on a Ford..". This small deception is what cemented my concern that not only were the converters a known issue by the dealer but that they were about to leave me out to dry with them. ANY OBDII scan-tool can read/clear ANY vehicle with OBDII (i.e., every car in the U.S.). I eventually spoke with the Sales Manager, David Lee, as well who, again, also quoted the deception of the scan-tool. The extent that the Sales Manager, David Lee, or anyone, wanted to "help" was to try to get a discount on parts for me to purchase. I eventually spoke with the General Manager, Drew Cook, who also offered no resolution.
Great service on an off-brand caar
I took my Hyundai to Shelton Buick after the local Hyundai dealer in Troy told me there was nothing wrong with my brakes. There was terrible grinding. Once I got it in to Shelton, they diagnosed the issue immediately. My pads were so worn down that I damaged my rotors. Thanks to Shelton, I'm driving safely in my car.
Terrible experience buying a used car
I made the unfortunate decision to purchase a used vehicle from Shelton. What a mistake. I stopped in the evening of 1/22/18 to look at a used 2007 Saab 9-3 they had advertised for sale, and talked to Erik Sidge, one of their sales staff. He was accommodating and let me test drive the vehicle. He took the car to fill one of the tires as he said it had a slow leak and was gone for quite a while, quite a bit longer than filling a slow leak would take (more on this later). I test drove the vehicle, everything seemed to operate as normal. I stopped at a gas station to check for leaks or any abnormalities, and everything seemed to be fine. No warning lights/signals, etc. at all. We negotiated a sale, and I picked the vehicle up the following evening, 1/23/18. This is when the trouble starts. I drove the car 6 miles to my home and parked it. Later that evening I went to move the car in the driveway out of the way of my wifeâs vehicle, and upon startup, the âWarning: Coolant Level Lowâ light comes on the dash. I backed up the car, and a large puddle of coolant is on the driveway from where my car was sitting. I immediately sent an email to Erik explaining this and asking for help on the issue. I called him the following day, and the runaround began. âOur vehicles are inspectedâ, âI looked in the parking lot where the vehicle sat and thereâs no sign of a leakâ, âwe have no way of knowing hat happened to the car after it left our lotâ. Hmmm, I wonder why that âslow tire leakâ took so long to fill when I test drove the vehicle. My guess is (and I could be wrong, but instincts and the bad reputation that precedes used car sales tells me Iâm not) that Sheltonâs service department did a little coolant top up before I drove the car so that angry red warning light didnât pop up on the dash when I drove it. Iâve been emailing/calling for a month now, without any resolution. I took the vehicle to a reputable repair shop for an inspection, and the car needs over $1000 in repairs. The main issue is the water pump is failing. The repair facility quoted me around $500 to do this job, and the fine people at Shelton quoted me $800 for the same job, at a discount. Their standard cost would be around $1200, I was told. Fool me once, shame on you. Fool me twice, shame on me. I have sent the estimate outlining all the repairs needed to Shelton at their request, and have not received a response to it â other than itâs being looked at by Dave Lee (the used car manager) and heâll call me. Iâve yet to receive a call. I guess Iâm shocked that a reputable dealer selling new luxury cars would stoop to the same tactics of a car dealership youâd find on Gratiot or 8 Mile. In short, DO NOT buy a used vehicle from these people. Run far, far away from anywhere near this place when it comes to your next car purchase.