Today 09:00 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 06:00 PM
Wednesday
09:00 AM - 06:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 03:00 PM

Customer Reviews of Friendly Ford Lincoln

4.5
Overall Rating
(17)
Recommend: Yes (15) No (2)
Write a review: Sales | Service
service Rating

Tire Replacement

byjbickingon 08/30/2018

Pleased with the service and the tire replacement

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

59 Reviews
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service Rating

Tire Replacement

byjbickingon 08/30/2018

Pleased with the service and the tire replacement

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

3rd free service on lincoln

byMrsLskion 08/09/2018

Friendly associates

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byImme254on 07/30/2018

Fast, friendly service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service of my SHO and Escape

byusccraigon 07/28/2018

I have been taking my two Ford vehicles to Friendly Ford for several months, and each and every time the service and professionalism has been outstanding.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Friendly Review

byMonroe1on 07/26/2018

The vehicle work was done in a timely manor and was washed. keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Mr

byMr. Kennedyon 07/18/2018

Left vehicle there,got a courtesy ride home and picked it up later.GOOD day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service.

byThe Gmanon 07/17/2018

Timely, courteous and professional. Will continue to visit Friendly for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Awesome

byKenCam1on 07/09/2018

Best service, best people, best dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

bybucky6491on 06/22/2018

I've always received great service at Friendly Ford. Would not take my vehicles anywhere else for service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good work n price but voicemail issues

bybucky6491on 06/07/2018

Left a vehicle in for service work while on vacation. No issue with work performed or the price. A couple miscommunications because Friendly Ford had problems with their voicemail systems and the service department never returned a call. I did not get all the work done I wanted and now I have to return AGAIN for follow up on a basic service never performed because of the voicemail having issues!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Rev. Gregory Albright

bybucky6491on 05/07/2018

very helpful service fits their name Friendly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very bad experience - multiple times.

byTzangeron 03/22/2018

Which time should I write about? My vehicle has been in your shop 6 times since August 2017. And I am still not satisfied with the service preformed. Too many differen5 stories given to me on what was wrong with my vehicle.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Ford F150 service

byfrmrnvlprsnon 12/02/2017

Oil change, 4 new tires with balance & alignment done while waiting at the dealership. Very comfortable waiting area. Entire dealership is immaculately clean & looks brand new. Service staff is knowledgeable, friendly & courteous. Cashier was also helpful in explaining rebate process. Overall, top notch service and pleasant experience. I have brought the F150 and MKZ in multiple times and it is always like this. Well done!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Ford Dealership Service Department Monroe Michigan

bywolverine145on 10/14/2017

I always have a good experience when I go to Friendly Ford in Monroe, Michigan

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

MKC

byNewbieson 08/22/2017

Easy and fast. Our schedules that week were quite limited & our sales rep worked out comprehensive orientation & continued follow-up for me. He always returns calls & is quite good at technical explanations.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Terrible Service

byjohngriffithon 12/10/2016

Worse service department in Monroe. Two days running told there was a 2 hour backup for oil change, on the third day told it was a 3 hour wait, but would not make appointments. Cost them a customer I now go to Crest Ford in Flat Rock, MI

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Laura Root

bynurserooton 12/07/2016

I purchades running boards for my 2017 Explorer. They did a fantastic job installing them and we are very happy with them. time frame was longer than planned because they running boards were heavy duty and required more work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful Service

byDanrugilaon 03/28/2016

The salesman (Andy Omler) was great. Great facility and very much I felt like I belonged.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great services

byJimrangron 03/28/2016

When I brought my truck in after the miss fortune, I expressed my concerns about the glass that was through out the interior and the fact that my two dogs are in the truck quite a bit. You people talked to my insurance and got the interior shampooed. When I picked up the truck it looked brand new inside and out. Thanks for the great work and diligence to make sure it was done right. Thanks James Taylor

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service and salesperson

byDazzlin48on 02/17/2016

F-150 Sport 4x4 My salesman Terry Middleton had me take a test drive and then suggested i get the sport model. I am very pleased with it. It was a quick and easy process leasing my truck. Well ran dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

F-350 Heavy Duty Truck

byharleesdadon 02/10/2016

I had my F-350 in for repairs. It is a 1999 Heavy Duty 350. Friendly Fords keeps my truck running good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

Friendly Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Friendly Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Friendly- It's not just a name, it's the way we do business!

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