Russ Milne Ford

Today 8:30 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
closed

Customer Reviews of Russ Milne Ford

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Ford Escape

byGabrielle66on 10/04/2016

Ashley Batko was so helpful, explaining everything for my first lease with Ford. She set everything up for me then I returned on the following Monday at my convenience for further help with other explaining since I needed further assistance. She was so patient with me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
95 Reviews
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service Rating

Good service but they can't pick you up if you need a ride back

bylindalbondon 01/10/2017

Went to dealership with Engine Light on. Turned out to be several different things. Everything went fine except one thing--when I asked for a ride home and a return ride to pick up my vehicle, I was told I could have a ride home but no one would be able to pick me up at home and take me back to the dealership to pick up my car. I have no family here and it left me in an awkward position. I spent over $700 getting my car fixed and $800 in December on my other car. I don't think it is too much to ask for a ride when I spend that kind of my money. I have bee told that Suburban Ford does it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Recent work on my car

bySallyvaughnon 12/19/2016

Great job! Doug at the service desk was extremely helpful, and was able to answer all my questions.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ford Escape

byGabrielle66on 10/04/2016

Ashley Batko was so helpful, explaining everything for my first lease with Ford. She set everything up for me then I returned on the following Monday at my convenience for further help with other explaining since I needed further assistance. She was so patient with me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

vry good experience!

bywhc865_2000on 09/12/2016

I couldn't have hoped for a better experience. Mark was great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2014 Ford F-150

by123456722on 07/26/2016

Very satisfied with service. They have been my choice for service issues for years. Many thanks!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

byDparchemon 07/18/2016

Great dealing with Dino 4 vehicle from him this year

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rated

bySilvana67on 07/14/2016

Ford Explorer,Ryan was awesome as usual...went threw all the functions of the car even synced my phone...called make sure I was enjoying the car and if I had any questions...I will be back bring more sales.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience !

byTodd1489on 07/04/2016

Great experience with Art. Didn't push us and had all the paperwork and details done so we were in and out. Only one negative was our right turn signal on the mirror does not work. I didn't notice it on test drive but I understand it is a used vehicle

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 Ruby Red F150 pick-up truck

byboneil63on 06/29/2016

I leased a 2016 F150 truck. David Foster was Great! He showed us and told us everything we needed to know about the truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent customer service

by15killerbeeon 06/03/2016

I was able to drop my Mustang off when I was leaving for vacation and all the work was completed by the time I was back. My sales person Tony coordinated the whole process and I am very happy with the quality of the work performed. Great dealership that I would highly recommend.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My dream car come true.

byMaryDayon 05/30/2016

I bought a 2016 Mustang Convertible with the help of salesman John Mann. John reminded me that as a California resident, my car would have to have California emission standards. He jumped right in and found my dream car in West Virginia, and had it driven to Michigan for me. The service was quick and helpful. John also was a Mustang guy, who loved the car and offered advice on the engine that would be right for me, and my driving style. With his help I now have the car I've always wanted. I have highly recommended John Mann and Russ Milne Ford to any and all people I meet. Well done!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2016 Mustang service

by2016Mustang57on 05/26/2016

2016 Mustang. In for first Oil Change and review. All went pretty smoothe.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Happy

byPeggy44on 05/26/2016

Excellent service. Comfortable Facility. Could use cookies in waiting area

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Outstanding!!!

byDeniseD58on 05/13/2016

I leased a Ford Explorer sport from Andrew Vultaggio. He did an outstanding job in getting me a good price and showing me how the vehicle works. The process was done quickly, I didn't spend hours getting my vehicle, which is important to me. I have, and will continue to, recommend Andrew and Russ Milne.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

F-350

byF350duallyon 05/03/2016

Very good!! Ordered truck took delivery same day it arrived at dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Paint defect

bymmmmmmm30on 04/28/2016

On 3/7/2016 I took delivery of a 2016 F-150 (lease), I'm overall very happy with it. However a week after, I hand washed it and found a defect on the drivers door. I stopped by the dealership and talked to Mike in the service dept., he had your body shop mgr. look at it. He used paint thinner to rub it out and stated that it was in the paint. Mike took pictures and sent them to Ford which they denied that it was a warrenty issue. I strongly disagree, if it was on the paint it would have come off. The other issue is the defect should have been discovered in the prep dept. Having worked in a dealership in new car prep we always checked for paint defects. Since this is a lease vehicle I don't necessarily want the defect painted if it could be buffed out then OK, I just don't want to be charged for it at turn in. Mike Harry

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

great job

bygreekgodon 04/15/2016

it was very pleasent staff was very helpful job very well done

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Salesman goes above and beyond!!

byMikeMickion 04/12/2016

The sales man, Mr. Bliss was very good at getting the exact Ford Flex 2016 we wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience overall

byEAB1995on 04/01/2016

John Russo helped me get into the exact car I wanted and was very friendly. I would recommend him to anyone looking to get into a new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service again from Russ Milne Ford!

byFletch1965on 04/01/2016

I brought my Edge in late on a Fridat for service and I picked it up the following Monday afternoon - ahead of schedule! Great service staff! Thank you Russ Milne Ford!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service from salesman

byWalnutzon 04/01/2016

Warren danford is awesome!!!! Always takes care of us!!!! Thanks warren

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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