Honda of Grand Blanc

Today 8:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 4:00 PM

Customer Reviews of Honda of Grand Blanc

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
service Rating

Happy Customer!

byCustomer_Guyon 11/03/2016

Al Serra Honda has been serving our Civic for several years. The atmosphere is friendly and Customer-centered. Josh has been my service advisor. He is competent, helpful, and professional. I have been extremely satisfied with Service Department. I keep coming back!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
25 Reviews
Sort by:
service Rating

Happy Customer!

byCustomer_Guyon 11/03/2016

Al Serra Honda has been serving our Civic for several years. The atmosphere is friendly and Customer-centered. Josh has been my service advisor. He is competent, helpful, and professional. I have been extremely satisfied with Service Department. I keep coming back!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great

bySupervan43on 08/22/2016

All work was performed very timely and professionally. Great job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

excellent service fast

byyoung21169on 05/29/2016

excellent customer service from josh Coles got me in and out in a timely matter

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

brakes and strut rods

bypmtvw1948on 05/28/2016

Jared and Jen were very personable, informative and thorough in their explanation of what needed to be done. Although I wasn't prepared for the cost of repairs( which will be completed this next week), I am confident that they knew their business and cared that I was taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A job well done

byMidlandRichon 05/06/2016

Excellent service, including provision of a rental car, at dealership expense, since we had to leave the car overnight. Very satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service you can trust!

byMomofjceon 04/12/2016

It is comforting to know you can take your vehicle to be repaired and feel complete trust that it will be done on time, at the quoted price and done correctly. That is what you will get at Honda of Grand Blanc.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Timely service

byRedCarLoveron 04/08/2016

I am very satisfied with my service. I had another commitment right after my maintenance appointment and got my car back exactly at the promised time, so I wasn't late for the following appointment.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Amazing

byJerm9156on 03/14/2016

Went on a Saturday a half hr before close. Not only did they do my oil change still they were friendly as heck and have a lot of respect for veterans.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Grand Blanc Honda - Best In Class Sales & Service!!!

byPilotElite692on 01/28/2016

Service staff is friendly and attentive to customers. Was warmly greeted by staff who even remembered my name before stepping out if my vehicle!!! Work was performed quickly and was kept informed of progress. Highly recommended!!! Keep up the good work!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

ODYSSEY-D

byFLINT2016on 01/21/2016

The sales staff personnel were very friendly, professional; and, did not at any time try to pressure us into making a purchase. All questions were answered. At the time we pikced up the vehicle, the staff once again made sure all questions were answered.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome customer service

byMomofjceon 01/12/2016

We dealt with the service manager Ben Taylor, who took great care to treat us with respect and honesty. It's very comforting to be able to bring your car in for service to someone you can trust!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Starter replacement 2013 honda accord

bygatesmentoron 12/18/2015

my most recent visit to the dealership with my 2013 honda accord for a malfunctioning starter began with large disappoinment. I was told that the starter would be replaced at my expence because it was not covered by the exrender drivetrain warrany. I was very disappointed because I bought a second Honda because of the reliability and dependability of the car. A starter malfuctioning at 46k mile is very unexpected and costly to replace. I expressed my disappointment with Josh and told him that next car would have a much longer warranty coverage. The starter would have to be replace like it or not. I left the dealership very unhappy. After I got home Iwas talking with my wife and the phone rang and it was Josh. He told me that he contacted Honda and told them of the situation and asked if they could do anything to help. By the actions of Josh, the cost of the starter replacement was covered by 75% as a warranty expence. I am greatful for the assistance given to me by Josh. I actually felt glad I bought from Grand Blanc Honda. My next car will be anouth Honda and from the same dealership..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

CR-V Oil change

byEMHolmeson 12/17/2015

They did a great job on the work. The shop was a little busy, but they got the work done in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A 12 service

bydrivingsenioron 12/16/2015

I do think prices are getting too high. Being on a limited income makes repairs harder to keep up with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Thank you Honda!

bymllasalle12on 11/22/2015

Thank you Honda for making my service experience at Honda a pleasant one. Your service staff is always very professional, polite and knowledgeable. This may seem like something strange to notice, but they are always dressed in a professional manner for the position they hold. Terms like "please," "thank you" and "you are welcome" are a part of their working vocabulary. When my service work has been completed, the service advisor who checked me in calls me by name and says "Mrs. LaSalle, your car is waiting for you out front." It is hard to teach manners to an adult but the people hired by Honda of Grand Blanc obviously had training at home before applying for work at the store. When I ask a question, I am not blown off because I am a women. My questions are taken seriously and I am given straightforward answers. The service advisors have also been proactive and made recommendations when appropriate. There have been times when I had to bring in my car for work that cost several hundreds of dollars and times when I had to bring in my car for something as simple as reprogramming my key fob. No matter what the reason, I have been treated with dignity and respect. I trust the people to Honda of Grand Blanc to give me an honest answer as they realize that unhappy customers do not refer their family and friends to a their dealership. Thank you Honda of Grand Blanc. I'll be back!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great salesman

bywrpconsulton 06/29/2015

Great honest sales proposal. Very clear financial process and to the point.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Technicians do not listen to customers concerns at Al Searra auto plaza.

byvishwamitraon 04/21/2015

We have a 2 year old Honda CRV and every year we had battery failure in winter. First year they replaced it. the second year they said battery ok and put a software update even though battery voltage drops below 11.3 volts after 3 to 4 days of sitting in the garage.When we drove the car half an hour to the Al Searra auto plaza the battery was fully charged and they said it is ok. they need to find out if there is battery drain or the battery is not able to hold full charge.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Great Service

bySarkinon 03/20/2015

Great team.... Great Service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Dealership That Goes The Extra Mile

byemkay3on 10/03/2014

We drove almost 100 miles to look at a used car. They took our deposit and agreed to do a few more things and they offered to drive the vehicle to us to complete the sale. That's going the extra 100 miles! Our salesman 'Dino' was terrific and did everything we asked.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

byOrthopaon 09/28/2014

Sales person Jeff S and manager Jason F really went out of their way to work out the best deal they could for us. My wife loves the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

the time was to long,

bynan30on 09/19/2014

I was told it would be 2 hours, I was there 5-1/2 hours way two long!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
about our dealership
Google Map