LaFontaine Honda

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
10:00 AM - 4:00 PM

Customer Reviews of LaFontaine Honda

1.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
71 Reviews
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service Rating

DO NOT BUY A HONDA FROM THIS DEALERSHIP

by Harry on 10/04/2020

I just got rid of 2018 Honda CR-V so I feel I can write this. I bought it at La Fontaine Honda. At approximately 8,000 miles I took it in for an oil change and because on a recent trip the alerts on the dash started coming on. I was told they were waiting for an update for the computer. I was also told I had a leak in a tire and because it was AWD I would need to replace all 4 tires. I told the repairman that was ok because I had a tire warranty…he responded that maybe they could fix it. Suddenly, it didn’t need the tires. The next month the problems begin again. The dash display and the stereo began changing display and started beeping non-stop. I went back to La Fontaine and was told that I needed to record the problem OR they needed to see it. When it happened again, we recorded in on cell phone so we had the proof. When I took it in with the video, I was told that they actually had to see it. Also, they never wrote the problem down other than the first time so I couldn’t get the lemon law lawyer to do anything. They needed more in writing, which La Fontaine was careful not to give. After the 16,000-mile oil change and air filter change I noticed that the cabin air filter was awfully black. A few weeks later I got a letter from Honda that there were problems with the engines burning oil and the heater not blowing heat on the floor. The heater not blowing on the floor was also a complaint of mine earlier and La Fontaine told me that it was normal. Without a doubt, this was the worst automobile that I ever owned. La Fontaine was the worst at honoring the warranty. Honda ignored the problems even though she sent a letter to them. I personally will never own a Honda again. The company and the dealer should have the integrity to fix the car or replace the lemon that they sold me. Also, the maintenance is more expensive with La Fontaine. If there was a dealership that deserves to go out of business it is La Fontaine. I was so disappointed in my Honda that I will discourage everyone I know not to buy one.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

oil change

by roberts57 on 10/03/2017

all the guys are great love this place

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service but reason for no answer

by Smilner87 on 09/26/2017

I dont know anything about cars... so I just depend on the mechanics. Why 2 tire sensors and an oil change costs close roughly $400 is beyond me.. but I still paid the price to insure I have a functioning vehicle. I appreciate the work... just not so much the price... though Im sure anywhere else would have the same price. I just file it under car things and deal with it(similar to why medical costs are so expensive yet we deal with it)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

On Target!

by PennyZee on 06/01/2017

It was time for regular maintenance as well as the need for a replacement light bulb. I made an appointment and booked a car, free! A great plus for Honda clients, and we've been with Lafontaine Honda since 2008! Fast, friendly, and courteous service. Knowledgeable personal, with the ability to respond to all of your automotive concerns.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change service

by LTGlenn on 05/28/2017

I found the technician and service agent very friendly and helpful. He was able to answer all my question. I will be coming back for scheduled service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

by JamesJK69 on 05/01/2017

Excellent service, friendly staff

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

by WeRaHondaFam on 02/13/2017

There are several Honda dealerships that we could go for service and trusted the workmanship and advisors at LaFontaine Honda over the years.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

I'm completely satisfied.

by Khaledbeydoun on 01/06/2017

The service performed on my vehicle was done in timely manner. I'm completely satisfied with the service was done on my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Lafontain is the best!

by WFOMOTO49 on 12/14/2016

The work performed was great and the price was reasonable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always Excellent Service

by Mattie39 on 11/14/2016

As always LaFontaine delivers. Excellent service, timeliness, and consideration. Thank you to all of you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service!

by CRVaddicted on 10/15/2016

Service was great and work was completed in a timely manner. I appreciate how Wade keeps me up to date on work that needs to be done on our vehicles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

My experience

by Kekern43 on 10/06/2016

The staff was very nice and respectable. I am very please with the work that was done on my vehicle and I will be back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Bit of a rush

by dangergirl on 09/20/2016

I didn't have time to shop around for a better quote so I paid what they asked. I think I would have found cheaper. They did great work and gave me a loaner vehicle to use.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

recall for air bags passenger seat and basic maintenance.

by Mumbai2930 on 07/01/2016

I feel I should have paid less because I am an old loyal customer of Honda. a custoer always likes to pay less.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

motor oil change service

by luren123 on 06/10/2016

The service was good and the waiting time was very acceptable

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Perfect

by Rhumbles on 06/05/2016

Everything went nice and smooth.. And affordable

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied

by CRVaddicted on 05/10/2016

The Service associates were very friendly and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

nice and easy

by ltthelastone on 04/14/2016

usual ease of service as have had for years here

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change deal

by dangergirl on 03/19/2016

You can't beat Lafontaine Honda for your oil changes. I got a quote at a local oil change company and they wanted at least $110 to change my oil and filter. I quickly checked out the offers at the Honda website. $39.99 sounded much better, plus they work on Hondas all the time and can give good advice for your vehicle and have all the parts you may need. I met with a service rep that was so friendly and helpful. The waiting area was comfortable and well stocked with fresh pastries and coffee. Check out was quick and I was on the road again in no time. I will use them for all future work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied Customer

by Stoneface on 02/24/2016

I have dealt with quite a number of dealerships and LaFontaine has been the one I've been the happiest with. Everyone there is friendly, helpful and caring. They treat my Honda Accord as if it was their car. The service department is A1. I have never had a problem. My car was repaired correctly the first time. I never have had to return for the same problem. I recommend LaFontaine to anyone for a great car buying experience and great service after the sale.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Michael Royer the service advisor provided outstanding customer service!!!!

by Wholihan84 on 01/20/2016

Michael Royer was working as a sales person at Lafontaine Honda when we first bought our brand new HRV. He was great about showing us the features on the other models we were interested in like the Fit and the Crv. He took hours letting us test drive each one and helped us come to the decision of buying our HRV and we couldn't be happier with the service provided. Months later we took it in for an oil change and Mike changed positions to service advisor. Needless to say he was standing outside waiting for me as I pulled in and got my HRV in and out in less than a half hour! He has been very thorough in explaining everything and very honest. We will continue going to this location as long as he is employed there! Thank you for such great service, Mark Wholihan

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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