Take your buisness elsewhere!!
Purchased a 2004 Ford explorer from team one 2 weeks ago, my wife needed a reliable vehicle for her and our 2 infants. We have always heard bad things about this dealership and here lived here our whole life but decided to not judge a book by it's cover.we test drove the vehicle and decided we would purchase it paid 4500 cash and we were on our way. The vehicle is less than 2 weeks old and the transmission starts acting up, took vehicle to transmission shop and head mechanic drive it put it on scanner and diagnosed that the transmission needs to be rebuilt, mechanic also said that if the dealership would have done the safety inspection and checked the vehicle over before selling it the would have known there was an issue, they did none of that and decided to sell the vehicle how it was as is no warranty. We will never do any buisness with team one ever again and will let everyone know they are dishonest and money hungry. They don't value their customers all they are worried about is money..
They promised me I would be happy on the phone, but couldn't make a deal if I didn't come in. I drove 2 hours, each way, to meet with them and they jerked me around pretending to give me a great deal. Afterwards, I called a local dealer and got the same deal within 10 minutes. They lied just to get me into a situation in which I'd feel obligated to buy a vehicle.
Dont buy your GM here!
Found my new GMC truck on the internet & made the deal on the phone because they had the truck I wanted but were 245 miles from where I live. Picture had oem GM tubular side steps on it & asked the salesman about them because they were not stated on their site, he said yes it has them. Was the day after Thanksgiving & took me a little longer to get there than I expected but made it in a half an hour before they closed, most of the paper work was done already. They looked @ my trade in & we agreed on its price so we started finishing the paper work while the truck I came to buy was getting detailed. By the time the new truck was brought up the dealer was closed & just about everyone was gone, I walked out to look @ the new truck for the 1st time & NO SIDE STEPS!! I asked my salesman about them & he told me they were removed because they were not included for that price & they were cheap plastic ones that I wouldnt want anyway,pretty nice after everything was finalized. I have the orinal picture from their site showing the OEM GM steps on it. I ordered a set of GM steps to put on it & when I went to install them I found they left all the oem mounting hardware on my truck & the set I got mounted right to it. ALL I CAN SAY IS THEY PULLED A FAST ONE ON ME & ARE LIARS. Second issue is that they charged me a $195 doc fee & because I live in another state I have to do the title work. Doing the title would be undestandable but dont make me pay for something you didnt do & made me do.................................................................................................................... Just wanted to add that I contacted GMC customer service & they made a good effort trying to get these issuse resolved but have no power over their dealers & Team One basically ignored them & me. Buy GM but buy it from another dealer!!!!