Volkswagen Of Ann Arbor

Today 8:30 AM - 6:00 PM
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
10:00 AM - 4:00 PM

Customer Reviews of Volkswagen Of Ann Arbor

1.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
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3 Reviews
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service Rating

Mike Davis @ Germain VW Ann Arbor, MI. -terrible service

byvwjunk500buckson 10/23/2018

Mike Davis @ Germain VW Ann Arbor, MI. -terrible service My wife brought in her Tiguan with about 85,000 miles on it, for an oil leak repair. What a nightmare. Germain VW in Ann Arbor, MI. replaced a pump and a bleeder valve. $1,200. That didn't fix it though. Then they said it's the rear main seal and they wanted around $2,500 to repair that. My wife asked how much they'd give her for the car with about 85,000 miles on it, Tiguan in good condition... They told her $500. Those guys have a super sketchy tinge to them. Will never do any more business with Mike Davis at Germain Volkswagon in Ann Arbor, Michigan.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

A Perfect Experience at Germain of Ann Arbor

byjettaccon 04/04/2014

My sales experience at Germain of Ann Arbor was perfect. My salesman, sales manager and finance manager are a 10 out of 10. A true pleasure to work with. They really care and went the extra mile. True professionals in their fields.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Haughty & uninterested in making sale

byrcjcon 05/22/2010

My husband and I were recently shopping for a 2010 VW Tiguan in May 2010 and began with our local dealer, Howard Cooper. We were absolutely unimpressed with our salesman who according to the plaques around the dealership has been the #1 salesman for the last 3 years. While we appreciated his willingness to cut to the chase with prices, we were shocked that he was completely unwilling to match or beat prices that we obtained from other dealers around the area -- something that Howard Cooper explicitly promises to do in its advertising and on its website. What ultimately drove us away, though, was this salesman's attitude of disdain. We were considering purchasing a demo and wanted to know about its maintenance record, accident history, etc., but he would not even dignify these basic -- and obvious -- questions with answers (he acted as if we were out of line to even be asking such questions). Overall, his approach to working with us was astonishingly blase, lazy, and indifferent. He did not seem to care whether we bought the car or not, as if his sales numbers were so good that he didn't need to try. The good news is that in the age of online research and shopping one is no longer forced to put up with such behavior and poor business practices.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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