Colonial Volkswagen

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12:00 PM - 4:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Colonial Volkswagen

4.6
Overall Rating
(13)
Recommend: Yes (12) No (1)
Write a review: Sales | Service
sales Rating

Great Place and Great People

by kcueto617 on 02/10/2018

Tegan is the best! She made buying my first car such a easy and quick experience. If you are in the market for a new car I highly recommend that you seek her help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
66 Reviews
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sales Rating

Great Place and Great People

by kcueto617 on 02/10/2018

Tegan is the best! She made buying my first car such a easy and quick experience. If you are in the market for a new car I highly recommend that you seek her help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome Experience!

by MichaelaT16 on 02/03/2018

I had a great experience working with Peter Esposito to purchase my car. He was extremely helpful and I couldn't be happier with my purchase! I would recommend Colonial Volkswagen and working with Peter again and again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A fantastic experience

by GideonB on 01/19/2018

I recently purchased a 2017 GTI from Colonial, and it was by far the best experience I've had buying a car. The salesman I worked with, Seth, was extremely friendly, knowledgeable and helpful throughout the sales process, and gave me a fair deal both on the vehicle, and on my trade-in. Even better, he went above and beyond when it came to delivering the car. I live in CT, a little over an hour from the dealership. He offered to bring the car to the CT DMV near me, handle the registration for the vehicle for me, and swap for my trade-in. With drive time, waiting at the DMV, etc. Seth spent several hours just to deliver the vehicle to me, and was nothing but cheerful and helpful throughout. Colonial had the best price in the region on the vehicle, AND gave the best service I have ever experienced from any business. I would highly recommend Colonial VW to everyone without reservation.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car salesman ever

by Gloven15 on 12/17/2017

I was so happy to work with Peter Esposito! He was very patient and helped me find the car that fits my needs! I would recommend Peter to anyone looking for a great deal and easy to work with sales. No BS! Thank you for being honest, kind and patient with me! I love my car!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought a used Lexus and traded a VW.

by VDubbs2012 on 11/27/2017

Worked with Andrew. He was very easy to work with. Very happy with the whole transaction!! Andrew was a pleasure to deal with.., no pressure sales tactics used! Business department was very good. Would buy again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quick & Easy Sale!

by JDelasco on 11/06/2017

We had a great buying experience at Colonial VW, thanks to Seth...he was pleasant and fast! We thought we were stuck in our lease, but he helped us with the buyout process and got us a great price for our new vehicle. Very happy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Five star review for Jon Lacey and Colonial Volkswagen

by Woodfamily on 06/06/2017

I would like to give a five star rating to Colonial Volkswagen and service consultant Jon Lacey a five star rating for their outstanding service. Finding a trustworthy service department now a days can be very challenging. I was immediately impressed with Jon Lacey's down to earth nature , making me feel like a customer not a invoice on his desk. Jons efficient and thorough mannerism was a breath of fresh air! Jon also kept me informed every step of the way in my repair job and was very conscious of cost repair. It was a pleasant experience all the way around and I would highly recommend the service department. Ask for Jon Lacey he will get the job done!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Awful car buying experience

by misch47 on 11/13/2016

I had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, and they didn't have any automatics (I was told I would be able to test drive the kind of car I was looking for), so I drove a 2017. I liked the car, and was told they would be able to get a 2016 Jetta in the color I wanted, so I started filling out paperwork. After I had already signed a sales agreement, I was told they made a mistake and the car would be $500 more than the price we had originally agreed to. This is when I should have left this dealership. I got them to go down $250. We then waited over an hour to meet with the one person they have to go through the final paperwork. They tried to get me to agree to a higher interest loan than we had discussed until I told them I had a better interest rate somewhere else. When we finally left the dealership, I was told I would be able to pick up my new car on Tuesday (and possibly Monday). I checked in with the dealership on Monday, and Tuesday morning they said my car would be ready Tuesday or Wednesday. I had to contact the dealership again on Wednesday, and they said they still didn't have the car, but that I could pick it up Thursday. I was called Thursday evening and told the car wouldn't be ready until Monday. I talked to the salesperson (Mike), who said he was sorry but they were having difficulty locating a vehicle in the color I wanted. He said they would make it worth my while by giving me a free service. I sent a lengthy email to the GM about my experience. I was called by the general sales manager (Ian), who apologized for all of the issues and also told me they would do something for me for all of the problems. He told me that the car wouldn't be ready until Tuesday and that he wanted to meet me when I picked up the car. I finally was able to pick up the car on Tuesday after having to sign new paperwork because of the new VIN number. Ian was not there and Mike did not mention anything about free service. The car was not inspected, even though that was one of the fees I paid. They said I could come back again, but since the dealership wasn't very close to where I live, I chose to get it inspected elsewhere. It took them 3 days to email me my registration (after multiple inquiries) and I also discovered that they overcharged me for the registration. I was eventually sent checks for the inspection fee and the overcharge on the registration. I reached out to Mike and Ian about the free service I was promised, but neither has gotten back to me. I would avoid buying a car from this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

The best salesman I've dealt with

by JSilberberg on 08/22/2016

This is by far the best and most friendly dealership I have ever been to. Everyone was very accommodating and really worked with me to get me the best deal possible. I was looking for a new car to lease and spoke with at least 8 other dealerships, but what sold me with Colonial was the way I was treated. Gina was my first point of contact and was incredible friendly. She took the time to understand the car I was looking for and accommodating my budget. She spent the time to make me feel like I was her only priority, even though they are always incredibly busy. I came into the dealership that same day and met with Pierre who, in my opinion, is one of the best salesman I've dealt with. Incredibly friendly and made my family and I feel very welcomed. He worked with me to give me the best deal possible in the area and constantly followed up to make sure I was still happy with my lease. After meeting with Pierre, I sat with Kathryn who finalized the lease for me. She was very easy to talk to and again, very pleasant to be around. Needless to say, if you are in the market for a new car, used car, or lease, this is the place to come hands down. I walked away with a 2016 Volkswagen Jetta 1.4T and am incredibly happy that I chose Colonial Volkswagen, they will definitely have my business again in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good Experience at Colonial

by SkyChief07 on 08/18/2016

I bought a car with Colonial in July. I was looking for a specific model and trim level and was shopping around with various dealers in a 150 mile radius. Colonial stepped up and gave me a good price and sourced a car from Pennsylvania that was 90% of what I was looking for. I had my eyes set on a rare Limited Edition, and the only attribute I couldn't get was the interior color. I love the car and I'm happy with the purchase. Colonial is clean and airy inside. There's a large waiting area and vending machines, as well as a cell phone charging station. This dealership has good amenities and it's a comfy place if you have to wait for a ride, or you're hanging out while your oil is changed, or if you're waiting for paperwork to process (which doesn't take very long anyway). Nathan Lepkham, my salesman, was the best part of the Colonial experience. He's laid-back, easy to talk to, and seems to connect well with his customers. He went above and beyond and came in on his day off to make sure everything went smoothly when I signed the paperwork. He even offered to give me a ride home, which would have been a 2-hour round trip for him on his day off after spending a couple of hours at the dealership with me. What a guy. Overall, Colonial did a nice job and were pretty straightforward. Everyone was very kind and welcoming. Aside from a few miscommunications in the process with another member of the sales staff, they gave me a good experience and I would recommend Colonial to my friends. Without those miscommunications, they'd get 5 stars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great buying experience at Colonial VW

by andrew1960 on 08/15/2016

Great buying experience at Colonial VW in Westborough" At Colonial VW in Westborough I got the world-class buying experience: Professional, Courtois, Fast and Efficient. I pre-set the price for my Passat 2016 via email. Very happy with my purchase. If you need a VW - this is the place to buy from.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Easy sale and a great experience

by KimberlyMarie on 07/14/2016

I recently purchased a new 2016 Golf R from Colonial VW. These are very rare, incredible cars. I was worried no one would find me one, after a few other dealers couldn't be bothered to even try and help me out. Colonial immediately contacted me and located the exact one I was looking for. I worked with Pierre on the sale and it was a very easy transaction, and I even had a trade in with the process. Pierre kept me updated when we were waiting for the R to be delivered so I was never left wondering when my new car was going to arrive. I live in Maine so I had to travel a decent distance, but it was well worth it and I'm a very satisfied customer. Now I get to enjoy my new awesome ride on all my adventures. Couldn't be happier with my experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Highly recommend!

by ShelleyL74 on 06/30/2016

I had a really good experience with Colonial Volkswagen of Westborough. I live in NH and had been thinking about getting a new car recently to replace my 2008 Eos Lux. I didn't realize they didn't make the Eos anymore, so then I started thinking about a beetle convertible and I came across the Beetle Denim that was just released recently. I only buy white cars and I love convertibles so it seemed like a good fit. I did an Internet search and ended up on truecar.com, and from there I chose the car I wanted, and from there it led me to Colonial Volkswagen of Westborough. Truecar also gave me the best price for the car with no haggling. Rebecca Cunningham from Colonial Volkswagen contacted me via email immediately after I submitted my inquiry and asked for my VIN and pictures of my Eos, gave me a ballpark price for a trade, I then scheduled a test drive. We decided to go Monday at 7PM. As soon as we got there Pierre Saliba was waiting for us so that we could test drive the car. He pulled the car up, put the top down, took a copy of my license, and we then got in and went for a test drive in the area. Pierre was a very nice guy and very easy to work with. He was very knowlegable about Volkswagens and he knew the area very well. When our test drive was over we went back to the dealer and gave them my Eos key so that they could appraise my car for a possible trade. That took maybe 10 minutes for them to come back with a price. I knew the value of my car and the bottom price that I wanted for my car for a trade, and I didn't want to go below that because I knew I could sell it relatively quick. After a few times times going back-and-forth and meeting with a manager, Eric Hofer, we agreed to a trade price, and the price for the new car, and after thinking about it a few minutes I decided to make the deal. The Truecar price didn't include any of the extra options the car had, so those did have to be added to the online quote, but Truecar also gives a discount on the options if you add them to the quote. That was the price I paid and no haggling was needed because it was a very good price. After speaking with finance and getting all the paperwork done we were out of there by 8:45 PM. Since I live in NH, they had to drive the car to me and meet me at my Townhall to register the car. They did this on Wednesday afternoon. Tuesday they had to detail the car and also put on the Simoniz Glasscoat that I had purchased. One of their car runners, BilI Thomas, brought the car to my townhall on Wednesday afternoon at noon, he went in with me to do all the paperwork, and exchanged the car license plates. I then asked him if he could take a couple pictures of me with my old car and my new car. He took several. Bill was a very friendly and very nice guy. I then drove the car home and I called Pierre and he asked me to call him after I got out of work and when I was in my car so he could go over some of the features. Around 4:30 I called Pierre and he also went in a Beetle and he went over a lot of the features in my car. It was very helpful! He then told me I could call him anytime I have any questions about my car. Such a nice guy! My husband came home a couple hours later and noticed a ding on one of the fender sides -my heart sank! I sent Pierre a picture of the ding and he called me right away and said they would fix it and not to worry. They sent someone to fix it this week and now it's back to new! I can't say enough good things about this dealership and their employees. I highly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

As Good as it Gets!

by JLPotts1970 on 01/27/2016

My experience at Colonial VW was as good as it gets. I went in on a Saturday to explore the possibility of buying a new VW Jetta and by Monday night was driving home in my new car. Pierre really listened to my needs and found the perfect car. The woman who handled the lease was also amazing. This entire experience was stress-free and positive.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Highly recommend

by Elavalmdbm4 on 10/24/2015

Purchased my 2nd new car from Colonial VW .Great experience no pressure no double talk . Great car too.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Painless Car Buying Experience

by KixxEsquire39 on 10/18/2015

My husband found a used trade in for sale at Colonial here on Edmunds, and the salesmen were incredibly accommodating. We live about an hour away and have a newborn baby around whose schedule we had to work for test driving. The salesman who worked with us, Tomas, drove the car to a mechanic of our choosing for a condition assessment so that we would not have to drive out and back on a work day, and he came in on a weekend day off to meet us when we completed our purchase. The car itself is meeting all of our expectations, and we are very happy. I would recommend Colonial to friends looking to buy a new or used car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Friendly and helpful sale staff

by alongfield on 10/11/2015

This is the second car that I've purchased from Colonial, and the first new one. They were accommodating both times, very friendly, and nice to work with. This is one of the first places that I would send people in the market for a car. Pierre Saliba is the agent that worked with me, and he was friendly and capable. Definitely recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great New Car from Colonial

by CThebado on 08/31/2015

Peter Esposito found me the exact car that I wanted and was able to take my trade as well as give me a good price on the new car. I would recommend asking for him at the dealership as he is strait forward, time sensitive and friendly. I will go back to him for my next car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bad customer service. Concealing details.

by poojaj on 08/07/2015

This is my only bad buying experience so far in the history of buying used cars. I bought a 2013 Beetle-sport edition. I live in Indiana and bought this car in person on May 30th. The day I bought it, my car didn't show any damage on it. When I received the delivery of my car on June 10th, it had some cosmetic damage on it. The delivery guy handed over a flip sheet to me which was signed by the dealership before the car was shipped that clearly mentioned that the damage existed when it was being shipped. When I called and spoke to the sales rep, he mentioned to me that the delivery guys are very cautious and no damage could have occurred in transit thus helping me prove my point that the damage occurred between the date of purchase and the day it was shipped. I have images to prove that the damage did not exist when I bought it which I have also shared with the dealership. It has been close to two months of emailing/following up and no one wants to own up this responsibility of the damage that occurred at the dealership after I bought it. I was asked to email the General Manager who mentioned to me that used cars always have some issues with them and I think I as a consumer had a right to know all the defects before I bought it if any existed. The issue in question here is that the damage did not exist when I bought the car and the dealership wants me to be satisfied with a response that used cars always have issues. I was happy with how they handled my out of state registration process and I give them credit for that but I cannot ignore the damage. I have a right to receive the goods in the same condition as I bought it in or be compensated for the loss which was not pre-existing. I for sure am a dissatisfied customer and cannot trust the credibility of this dealership. Also, there was a difference in the information provided for this car on cars.com versus what we were told at the dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Wonderful Experiance

by mariag2 on 07/24/2015

Let me start by saying that this was my first time buying a car. I went to multiple dealerships, but Colonial Volkswagon had the most professional and the friendliest atmosphere. Tim Barnes helped me choose the right vehicle. Overall, I was very pleased.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New Jetta Purchase

by arly2 on 06/29/2015

I bought my 2015 Jetta from Andrew Pappas and he is such a nice guy! Very helpful on all levels and really accommodating...excellent follow up and I recommend him to anyone who visits the Dealer!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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