Great service, great people
The service department is great and they use a video or walk me into the shop to show me and educate me on my car. This Saturday Bill & John helped me through a tough spot. Good job as always
Major thanks to Jon Lacey in service. I know I'm in good hands with these guys. I recommend to all of my friends there but if you're reading this looking for a service place see Jon Lacey. He will take care of you!
Service is great
Had my GTI serviced last week. I worked with Jon Lacey. Great experience. VW builds a fine machine. When maintained by a quality service team these cars withstand the test of time. Thanks for the good service!
Always a satisfied customer at Colonial Volkswagen
I wanted to take time and extend my praise and thanks to my VW Service Advisor Jon Lacey. Jon works at Colonial VW of Westborough the only VW Dealership in the area I allow to service my V10 Touareg. I expect a high level of customer service, and Jon never fails he is excellent! Jon always takes ownership of the job and makes sure that I am completely satisfied. I became a committed client based upon my first interaction with Jon, when he readily accommodated the extended warranty and service contract I purchased previously through a VW Dealership in MD (FYI Wellesley VW refused to honor these Fidelity products even though they were purchased from a Certified VW Dealership). Whenever there has been expectation of a lengthy repair Jon has always been ready with a VW Courtesy Car. While I am without my vehicle Jon always keeps me informed as to the expected timeframe for completion of service. He will call me to let me know when part deliveries are delayed and make sure that I am okay with continuing to drive the loaner. Jon knows I prefer to drive my own vehicle. He has even gone so far as to have my vehicle reassembled when there was a very long lead time for a replacement part so that I could drive my SUV during the winter while waiting for the part to arrive. During a couple instances I found myself at the mercy of a failing vehicle; thus causing a critical timing issue. In both cases I limped to Colonial VW where I leaned heavy on Jon to get me going again. Even when circumstances made things complicated Jon was able to quickly get me back on the road in a courtesy car so that I could continue on my driving trip. When handling the very few times I experienced minor issues with either a service or repair Jon has always taken personal responsibility for ensuring the problem was addressed correctly. Jon has either met or exceeded my expectation of fairness while addressing all of my concerns he has never failed to ensure that that I left Colonial VW completely satisfied.
excellent car buying experience!!!
Worked with Tegan and had such a great experience! great customer service, easy to talk to, informative, and made car shopping actually enjoyable! Earned my loyalty as a customer right off the bat!
Great Dealership and Sales Staff
I worked primarily with Alex Mallet who had an earnest and helpful attitude. It was a pleasant, low stress interaction focused on getting me the test drives I requested and staying later on a Sunday to fulfill those requests. I would recommend folks to stop by Colonial if shopping for a VW.
Tegan and Neil were amazing
Want a great car buying expereince go to Colonial Volkswagen of Westborough. Make sure to ask for Tegan, what a wonderful, kind, and overall great person to work with. Tegan did everything to showing me how to improve my credit to making it happen to get me a new car. Tegan is the definition of a great face for a company commiting to great customer service. Definatley ask for an appointment with her. You will not be disappointed. Neil in finace did wonders pulling out all tje stops to get a bank to approve me for a car loan. What great staff staff. Very freindly and polite. Neil even made his way back to the office after he left for the night to do my paperwork. No dealer has not even come close to treating me like a king. Want a great car buying expereince definatley visit this dealer.
truly the best service department
just want to mention the exceptional service I receive at colonial at Volkswagen with the guidance of billy and pure genius of their shop foreman kevin cross . keep up the good work
Great Place and Great People
Tegan is the best! She made buying my first car such a easy and quick experience. If you are in the market for a new car I highly recommend that you seek her help.
I had a great experience working with Peter Esposito to purchase my car. He was extremely helpful and I couldn't be happier with my purchase! I would recommend Colonial Volkswagen and working with Peter again and again!
A fantastic experience
I recently purchased a 2017 GTI from Colonial, and it was by far the best experience I've had buying a car. The salesman I worked with, Seth, was extremely friendly, knowledgeable and helpful throughout the sales process, and gave me a fair deal both on the vehicle, and on my trade-in. Even better, he went above and beyond when it came to delivering the car. I live in CT, a little over an hour from the dealership. He offered to bring the car to the CT DMV near me, handle the registration for the vehicle for me, and swap for my trade-in. With drive time, waiting at the DMV, etc. Seth spent several hours just to deliver the vehicle to me, and was nothing but cheerful and helpful throughout. Colonial had the best price in the region on the vehicle, AND gave the best service I have ever experienced from any business. I would highly recommend Colonial VW to everyone without reservation.
Best car salesman ever
I was so happy to work with Peter Esposito! He was very patient and helped me find the car that fits my needs! I would recommend Peter to anyone looking for a great deal and easy to work with sales. No BS! Thank you for being honest, kind and patient with me! I love my car!!
Bought a used Lexus and traded a VW.
Worked with Andrew. He was very easy to work with. Very happy with the whole transaction!! Andrew was a pleasure to deal with.., no pressure sales tactics used! Business department was very good. Would buy again.
Quick & Easy Sale!
We had a great buying experience at Colonial VW, thanks to Seth...he was pleasant and fast! We thought we were stuck in our lease, but he helped us with the buyout process and got us a great price for our new vehicle. Very happy!
Five star review for Jon Lacey and Colonial Volkswagen
I would like to give a five star rating to Colonial Volkswagen and service consultant Jon Lacey a five star rating for their outstanding service. Finding a trustworthy service department now a days can be very challenging. I was immediately impressed with Jon Lacey's down to earth nature , making me feel like a customer not a invoice on his desk. Jons efficient and thorough mannerism was a breath of fresh air! Jon also kept me informed every step of the way in my repair job and was very conscious of cost repair. It was a pleasant experience all the way around and I would highly recommend the service department. Ask for Jon Lacey he will get the job done!
Awful car buying experience
I had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, and they didn't have any automatics (I was told I would be able to test drive the kind of car I was looking for), so I drove a 2017. I liked the car, and was told they would be able to get a 2016 Jetta in the color I wanted, so I started filling out paperwork. After I had already signed a sales agreement, I was told they made a mistake and the car would be $500 more than the price we had originally agreed to. This is when I should have left this dealership. I got them to go down $250. We then waited over an hour to meet with the one person they have to go through the final paperwork. They tried to get me to agree to a higher interest loan than we had discussed until I told them I had a better interest rate somewhere else. When we finally left the dealership, I was told I would be able to pick up my new car on Tuesday (and possibly Monday). I checked in with the dealership on Monday, and Tuesday morning they said my car would be ready Tuesday or Wednesday. I had to contact the dealership again on Wednesday, and they said they still didn't have the car, but that I could pick it up Thursday. I was called Thursday evening and told the car wouldn't be ready until Monday. I talked to the salesperson (Mike), who said he was sorry but they were having difficulty locating a vehicle in the color I wanted. He said they would make it worth my while by giving me a free service. I sent a lengthy email to the GM about my experience. I was called by the general sales manager (Ian), who apologized for all of the issues and also told me they would do something for me for all of the problems. He told me that the car wouldn't be ready until Tuesday and that he wanted to meet me when I picked up the car. I finally was able to pick up the car on Tuesday after having to sign new paperwork because of the new VIN number. Ian was not there and Mike did not mention anything about free service. The car was not inspected, even though that was one of the fees I paid. They said I could come back again, but since the dealership wasn't very close to where I live, I chose to get it inspected elsewhere. It took them 3 days to email me my registration (after multiple inquiries) and I also discovered that they overcharged me for the registration. I was eventually sent checks for the inspection fee and the overcharge on the registration. I reached out to Mike and Ian about the free service I was promised, but neither has gotten back to me. I would avoid buying a car from this dealership.
Quick and easy
Just bought a new 2016 Jetta Sport from Pierre Saliba at Colonial VW of Westborough. I responded to a TrueCar price quote ($15,029!) for any in-stock Jetta Sport car, but by the time I got there the one on the lot had been sold. Colonial honored the advertised price anyway and got me exactly the car I wanted from another dealership at a ridiculously low price, almost $6,000 off MSRP. I couldn't be happier with the service I received and would gladly recommend Colonial to anyone looking for a new VW!
The best salesman I've dealt with
This is by far the best and most friendly dealership I have ever been to. Everyone was very accommodating and really worked with me to get me the best deal possible. I was looking for a new car to lease and spoke with at least 8 other dealerships, but what sold me with Colonial was the way I was treated. Gina was my first point of contact and was incredible friendly. She took the time to understand the car I was looking for and accommodating my budget. She spent the time to make me feel like I was her only priority, even though they are always incredibly busy. I came into the dealership that same day and met with Pierre who, in my opinion, is one of the best salesman I've dealt with. Incredibly friendly and made my family and I feel very welcomed. He worked with me to give me the best deal possible in the area and constantly followed up to make sure I was still happy with my lease. After meeting with Pierre, I sat with Kathryn who finalized the lease for me. She was very easy to talk to and again, very pleasant to be around. Needless to say, if you are in the market for a new car, used car, or lease, this is the place to come hands down. I walked away with a 2016 Volkswagen Jetta 1.4T and am incredibly happy that I chose Colonial Volkswagen, they will definitely have my business again in the future.
Good Experience at Colonial
I bought a car with Colonial in July. I was looking for a specific model and trim level and was shopping around with various dealers in a 150 mile radius. Colonial stepped up and gave me a good price and sourced a car from Pennsylvania that was 90% of what I was looking for. I had my eyes set on a rare Limited Edition, and the only attribute I couldn't get was the interior color. I love the car and I'm happy with the purchase. Colonial is clean and airy inside. There's a large waiting area and vending machines, as well as a cell phone charging station. This dealership has good amenities and it's a comfy place if you have to wait for a ride, or you're hanging out while your oil is changed, or if you're waiting for paperwork to process (which doesn't take very long anyway). Nathan Lepkham, my salesman, was the best part of the Colonial experience. He's laid-back, easy to talk to, and seems to connect well with his customers. He went above and beyond and came in on his day off to make sure everything went smoothly when I signed the paperwork. He even offered to give me a ride home, which would have been a 2-hour round trip for him on his day off after spending a couple of hours at the dealership with me. What a guy. Overall, Colonial did a nice job and were pretty straightforward. Everyone was very kind and welcoming. Aside from a few miscommunications in the process with another member of the sales staff, they gave me a good experience and I would recommend Colonial to my friends. Without those miscommunications, they'd get 5 stars.