Baystate Ford

Today 11:00 AM - 5:00 PM
Closed Now
Sunday
11:00 AM - 5:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Baystate Ford

4.6
Overall Rating
(29)
Recommend: Yes (27) No (2)
Write a review: Sales | Service
sales Rating

Excellent Service !!!

by Neilarene on 05/23/2018

My overall experience was more than excellent. Greg and the finance Department helped me get into a car that got my taste and affordable! I can’t thank them enough for providing me with a car that fits my budget and I can be confident driving. Thank you guys!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
94 Reviews
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sales Rating

Excellent Service !!!

by Neilarene on 05/23/2018

My overall experience was more than excellent. Greg and the finance Department helped me get into a car that got my taste and affordable! I can’t thank them enough for providing me with a car that fits my budget and I can be confident driving. Thank you guys!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

New tires

by davidw58 on 01/23/2018

Needed new tires for my car. The service rep. had them in stock & on my car the same day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Perfect Service!

by FordEdge14 on 01/19/2018

I went in for my first oil change and wasn't sure what to expect - I recently switched over to Ford and sometimes dealerships can take longer than going to your local in-and-out oil change service. Ford was AMAZING. The people at the front desk were so nice and even explained the results of my oil change to me in full detail. It took 35 minutes and there were 3 other people in the waiting room (which was very clean and had a large TV showing the local news. They also have free WiFi which has a pretty strong signal! Overall, I would definitely recommend their services!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Convenient Service! Done right the first time.

by south567 on 01/07/2018

I have had repeatedly great service here using quick lane. Very convenient. Knowledgeable staff. My vehicle issues were corrected the first time. I bought tires there for my wife car (non-ford) because they beat everyone else's price on a high end set of tires. Fast and friendly service. Its the only place I take my diesel pick up truck.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Appointment

by kathy on 10/31/2017

Unfortunately I did not have a good service experience today. I made an appointment (a week ago) for a 9 a.m. appointment. Unfortunately I assumed the vehicle would be looked at by noon. I did not expect it to be fixed by then but, I did expect it to be looked at within 3 hours of appointment. It was not. I called at 12:30 p.m. to check on the status. I was told it had not been looked at yet. Service was busy today. There is a note above the doors that faces the employees that basically says communicate with your customers. Unfortunately no one communicated with me that the dealership was too busy to look at my vehicle until the afternoon. I would have brought the car in the afternoon then. If the vehicle had not been looked at by 12:30 p.m. what are the chances of being fixed on the same day?

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

BAYSTATE NO CUSTOMER LOYALTY

by STAN on 10/16/2017

Just bought used car from Baystate , paid 18k cash when I got home noticed the floor mats are missing Called sales twice , no return call then called to talk to sales manager he was the biggest [non-permissible content removed] told me basically too bad hung the phone up on me the I called back got same guy who would not even give his name , what a joke worst customer service I have ever experienced . Once they get your money they dont care . I would not even give them one star

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Happy customer

by Angie58 on 09/08/2017

The sales Representative was absolutely wonderful., she is very knowledgeable, very professional, and has great customer skills We were treated with courtesy and respect.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 Ford F250

by BradMedeiros on 09/08/2017

I had a great experience. The sales staff worked with me on a sale price so we both felt good about the sales on your end, and the purchase on my end. I came back for an inspection sticker and the staff in service were personable, and the wait was minimal. I would definitely recommend Bay State Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent

by Sandygonza on 09/03/2017

I had an excellent experience when I brought my car in for service. I was treated like I mattered by everyone there.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

by wendysb on 08/15/2017

I brought my car in for an annual oil change. They topped all the fluids off, and rotated the tires. It took 20 minutes once my car went in.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

excellent

by brian141965 on 06/08/2017

Excellent service reps, excellent service, parts store delivered wrong part has correct part 15 minutes later.... they are honest, reliable and very competitive prices.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best service center....

by spfordf150 on 05/31/2017

The guys/team are great and understand that we need a service but are often waiting for the car/truck and expedite the process all with a smile. Best service center we have been to!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ed B.

by bballbd54 on 05/31/2017

Trust is the main reason I keep coming back to Bay State Ford. The techs take the time to go over the entire check list and their recommendations are "spot on" and done quickly, professionally and within my budget.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent car buying experience

by brialves on 03/03/2017

This is the 3rd vehicle I have bought at Baystate ford and with Chris Drakos. I recommend him and your dealership to everyone I know

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

by jhart747 on 02/27/2017

fast professional service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great fast service

by Mitchell51 on 12/10/2016

Always spot on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Made it easy

by Mmorales32 on 11/08/2016

Looked all over online for the truck I needed to pull my trailor. Found the right one and Chris made it easy to purchase thanks again

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2016 f150 1st Oil Change

by pcx4487 on 10/03/2016

Service was done well within estimated time frame and the staff was courteous and proffessional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Job All Around

by Fugiman on 09/23/2016

Warranty repair turned out to be more complicated than originally thought. Bay State stepped up and handled the issue as usual. Great dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent

by Ellenpoi on 08/23/2016

10 Kevin was awesome! He answered all my questions and wanted to make sure we were informed and happy. Great job Kevin! We appreciate all your help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fast and Friendly

by SarahAC on 07/26/2016

Called the QuickLane center in the morning and was taken care of same day. Justin kept me updated on how long and where they were at in the process during my appointment. Even called the insurance company to take care of an issue with my tire. Ended up being covered, saved me some money!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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