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Herb Chambers Lexus

Today 8:30 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
11:00 AM - 5:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Herb Chambers Lexus

4.9
Overall Rating
4.86 out of 5 stars(392)
Recommend: Yes (7) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Best Dealership I Have Ever Worked With!!!!!!!!!!!!!!!!!

by Christine on 08/03/2022

I drove almost an hour to go checkout a jeep at this dealership and I am so glad I did. There was no pressure at all, I asked about the jeep, they setup the vehicle with a plate so I could take it for a test drive, took my time, enjoyed the ride. I got back and was going over the options with my sales person Bill who has been working at this dealership for years. He was so great, no pressure at all, although they weren't a jeep dealership he know everything about the vehicle. Bill arranged to have my trade in valued and that was done within minutes. They gave me a fantastic offer for my trade in and Bill was able to make this purchase work for me. I love my jeep and loved working with Bill.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

392 Reviews
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5 out of 5 starssales Rating

Best Dealership I Have Ever Worked With!!!!!!!!!!!!!!!!!

by Christine on 08/03/2022

I drove almost an hour to go checkout a jeep at this dealership and I am so glad I did. There was no pressure at all, I asked about the jeep, they setup the vehicle with a plate so I could take it for a test drive, took my time, enjoyed the ride. I got back and was going over the options with my sales person Bill who has been working at this dealership for years. He was so great, no pressure at all, although they weren't a jeep dealership he know everything about the vehicle. Bill arranged to have my trade in valued and that was done within minutes. They gave me a fantastic offer for my trade in and Bill was able to make this purchase work for me. I love my jeep and loved working with Bill.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great salesperson

by Marilyn on 03/23/2022

When I initially arrived at Lexus Sharon, it was very busy. The manager, Adel, realized I'd been waiting on a salesperson and asked Rene to show me around. Rene had been there on his day off to assist in a delivery but took the time out to help me look for a vehicle. Rene and Adel were an amazing team and I'd greatly recommend them to anyone looking for honesty, transparency and an easy going experience while car shopping.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Enjoyed working with Nicholas

by Min on 11/15/2021

We love our Lexus Rx450hL. It is classy, spacious, smooth on the road. The entire purchasing experience was great, painless and stress free. Nicholas was communicative, responsive, patient and pleasant. After meeting him, we just stopped shopping anywhere else because we wanted to work with Nick. One side story that made us want to stay with Nick was the personal aspect of him. When we came back from test drive, we overheard his conversation with his grandmother. The love and tenderness in his voice were palpable. We talked about her trip and his weekly breakfast with her. My husband and I left feeling Nick is a special young man. We just wanted to give Nick a piece of good news from us to make his grandma happy. Meeting Nick was our first trip to search for a Lexus because of convenience, but meeting Nick was our last trip to search for a Lexus because of Nick. We wish him all the best and we hope he will bring our warm wishes to his grandmother.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

new truck

by mike l on 03/19/2021

For someone like me , who does not like car buying, everything was very easy and I didn't feel pressured to make a deal until I was good with it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Excellent Customer Service

by Andrea on 12/02/2020

I had one of THE BEST experiences working with Sean Devlin! His patience, knowledge and understanding was top notch! The place was clean, warm and inviting, but Sean was that and much more! He was very personable and very up front and honest with everything every step of the way! The gentleman that I dealt with in finance (can't remember his name) was also great! He was very patient with me and helped me to understand everything that I needed to know! I would definitely recommend Herb Chambers Lexus of Sharon to everyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Smooth

by K Foy on 09/02/2020

Smooth process from beginning to end.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

4 out of 5 starssales Rating

Kevin Bates Sales

by Kevin Bates H Chambers Lexus on 08/01/2020

We purchased a Lexus ES350 with Kevin. Kevin was very helpful, available and transparent throughout the transaction process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Unbelievable professional sales experience! Top notch!!

by Matt Liptak on 07/13/2020

Second experience with Rob Williams and team over at Herb Chambers in Sharon and always a pleasure. Rob and his Internet Manager Sydney got me into the RX 350 of my choice and with all the options and features I wanted and in two days I was driving out of the lot with the new RX 350 which is awesome! Rob Williams is a hands on sales rep so he takes the time to walk you through the entire vehicle front to back and also connects your electronics and even helped me move my stuff from my old trade vehicle to the new vehicle. The staff here really takes the time to involve themselves in the sales process and the entire transaction was pleasant and seamless! Awesome place to do business with and highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Nick and Richard are Top Notch!

by Marco on 02/04/2020

It was a pleasure working with Nick Salem and Richard Keevers to purchase our new Lexus RX 450h. Very friendly and accommodating to our needs, transparent and not pushy. They gave the lowest price of all the dealerships we visited right off the bat and made the experience seamless and painless. They made new lifelong happy customers and we will definitely refer our friends and family. 10/10.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Sales representative Rene Lapaz

by Kenberns on 04/04/2019

After visiting several dealerships, while searching for my first new car, I came across Herb Chambers Lexus Sharon. I had the pleasure of meeting sales Rep, Rene Lapaz. Mr Lapaz went above & beyond, explaining each car that I had interest in. I eventually purchased a 2019 Lexus IS 300. Mr Lapaz has followed of my purchase with several calls answering all my questions. In essence, Mr Lapaz has made me feel like family. He made my experience so good, that I’ll soon be purchasing a second car for my wife! Mr Lapaz & Lexus Sharon are a first class organization. I’ve told all my family & friends about laexus Sharon.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Rene Lapaz Excellence Sales Representative

by Badin1991 on 02/20/2019

I want to thank Mr. Rene Lapaz for this excellent service and attention to the customer! I recommend this person as an Excellent,Frendly Sales Representative! And at the same time thank you for the way to delivered my 2017 Audi A6 car with all the possible details! Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

Poor sales Tactics

by makedeal31 on 01/23/2019

BUYER BEWARE!!! This is the type of dealership that gives used car salesmen a bad name. I found a 2018 Mercedes for sale in December of 2018 for $41,999. I went in and took a test drive and liked the car. They looked at my 2017 Audi (that I paid $42,000 in 10/17) and told me they would give me $26,000. I laughed and walked out. Subsequently they called and said that they would increase it to $29,000. I told them that it was worth $36,000 and I would accept $33,000. A week went by and I got a call saying they would do the $33,000. When I called them back, they BAIT and SWITCHED the car and said that deal is for a RED 2017 Mercedes and then offered me $31,500 for my car. The price of 2018 Mercedes dropped by $600. I then got a call from the Used car Manager...He said he would only give me $31,000...but I said you offered $31,500 2 days ago. Too bad thats the deal. I told them that I would give the price the originally offered....no deal. The price then dropped again by $400 and I told them with the lower price my deal is now higher than what they are asking....he then said your car price has dropped by the same amount as the price drop on the 2018 Mercedes. The bottom line is this dealership is shady and treats clients like morons. They look for the person who is going to walk in...ask no questions and blindly buy a car. DON'T BE THAT PERSON. When they tell you that you have a deal...you don't. Get everything in writing. I have been in the business world for 40 years and have never written a bad review for any business but, I needed to warn people of who they are dealing with. One star is generous.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

Great experience

by Rick_lassow on 11/29/2018

We used the Costco auto buying program. We got a great price. What sealed the deal was a better trade in than I expected. Nick, our sales person was very easy to work with. At no time did I feel pressured.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent Customer Service at a Beautiful Place

by SWC2018 on 10/11/2018

As a first time car buyer, I couldn't have had a better experience than the one I had with Renee LaPaz at the Herb Chambers Lexus in Sharon. I was in a car accident and my car was totaled so I was driving a rental. The person who hit me had State Farm (whom I had a terrible experience with...) and they wouldn't cover the rental for long. Needless to say, buying a car was stressful and I was losing money on the rental by the day. I put a 'hold' on a car but upon further examination of the CarFax, I wasn't comfortable buying it and I had to awkwardly ask for my check/information back. I decided to look at Lexus's website as a friend had suggested Renee as an honest car salesman who would 'treat me right' and 'tell me the truth' about the car/what I could expect. I had narrowed my search down to a 2015 or 2016 Audi A3. I didn't think the Lexus dealership would have any used Audi's, but low and behold they did when I checked (the A3 too!) Taking this as a sign, I went in and met Renee and drove the car. I said I would have to think about it (it wasn't in my first pick color and didn't have every feature I was looking for) and he completely understood... One of the features was the car's lack of a reverse camera, but he said I could always install that in the future if I wanted to... Fast forward a week or so later and I came back for a second test drive. This time he let me take the car myself with my friend who had driven me to the dealership (I had returned the rental). This was the first time I was given this opportunity by a salesperson (I had been to 3 other locations at this point) and it certainly made me feel more comfortable in the car. Considering the mileage, reasonable (no-haggle at Herb) price and how comfortable I felt in the car, I decided this was the car I was going to go with. Again, I was a first-time car buyer, so the process was new to me, but Renee made it feel seamless. Buying a car from someone you trust is really comforting. I have been driving the car for a few weeks now, the color has totally grown on me, the car drives incredibly smooth, and my friends and family are completely jealous - so I feel pretty good about it! Renee special ordered a special holder for my front plate so that it wouldn't damage the car... I am going back in a few days for them to install this... and get my free car wash that Herb provides! While I obviously don't want to have to repair my car often (or drive to Mass - I live in RI), I don't dread it as much as I might because everyone at the dealership seemed so friendly! They have free wifi, coffee, and food as well which I will totally take advantage of when I get my free car wash! Overall, I HIGHLY recommend Herb Chambers Lexus in Sharon. Ask for Renee LaPaz!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Excellent Service Dept. Ronni is the best!

by gnurdgnurd on 09/24/2018

We had one of our cars serviced today at the dealership. We were greeted with a smile by the reception workers, who then escorted us to Ronni. Ronni takes service to a new level. She remembers us and makes us feel comfortable. She also knows cars, and I learned something about mine from her. She's great!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Rene is the BEST

by mudman58 on 08/13/2018

Simply amazing from start to finish. The dealership itself is amazing- Lexus vehicles everywhere, and I could have spent all day just looking at all of them. The whole staff just seems like they are enjoying their jobs to the fullest. I felt comfortable from the second I walked in and was greeted by super friendly reception. I then met with Rene, who I liked immediately. He took me through the entire process and displayed amazing patience, particularly with my kids who ran around and got into EVERY SINGLE CAR in the showroom. Rene and the rest of the staff actually encouraged them to do this.....They had a BLAST. The deal was excellent. I shopped around and knew what I wanted and what the dealers needed to do to get me there, and I communicated that to Rene and the team. And they NAILED it. Great deal on a great car. I am thrilled with my experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Thank you

by Cristyccn18 on 06/20/2018

Rene La Paz and Kolls are amazing!!! loving my new Lexus!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Excellent Service Advisors

by harp781 on 06/06/2018

Exceptional service team of knowledgeable, efficient straight forward advisors. Ronnie is incredibly efficient

  • Recommend this dealer? Yes
5 out of 5 starssales Rating

First Time Buyer/Herb Chambers Lexus/Sharon, Ma

by GaryHas on 06/05/2018

We are a 2nd time buyer of a Lexus RX350. The first was purchased new in 2009 and it now had 84,000 miles on it. This vehicle was still running perfect. We didn’t need a new car, but the problem was technology. A lot of tech has been engineered into a 2018 Lexus. In 2009 we thought it was cool to have navigation and a USB port. The local Lexus dealership 10 miles away didn’t have much of a selection of different exterior/interior choices and I had issues with that dealership that I won’t get into here. On Saturday 6-2-18 we made the decision to check out another Lexus dealership for inventory. We chose the Herb Chambers Lexus because during my research using Edmunds and TrueCar I had seen this dealership had one of the larger selections in Massachusetts. I like new cars. I don’t like shopping for new cars. Upon arrival we parked out back in the new car lot area hoping to get a look at the inventory/prices before an army salesmen descended upon us and ultimately drivie us off the lot. We had a period of time before Richard Keevers pulled up and advised he was tied up with a test drive but inquired about what we looking for. I advised him of our requirements and price range. Upon completing his test drive Richard returned and offered us to take a test drive. A test drive was arraigned and we were allowed to go off on our own to drive and check out the vehicle the way we wanted too. We both drove the vehicle and were satisfied that it was what we wanted. Upon arrival back to the dealership Richard had located 1 vehicle on the lot in our color and with all the options we required. When buying a vehicle of this caliber and price range I wasn’t going to settle for less then what I wanted. More maybe, but not less. Richard invited us to sit and talk about the vehicle he had located. We were in no need to get a new vehicle but I was interested in finding out what it was really going to cost us. I advised Richard that I wished to deal in simple terms. How much off the sticker price and how much for my trade. Richard took our trade information and returned with Nico. Niko advised me of the prices for each,which pleasantly surprised me, as my research had prepared me to be paying a considerable amount more for the vehicle and receiving considerably less for my trade. My trade was in good shape and they recognized it by giving us top dollar in my opinion. Due to the price of the new car, the price of the trade and the availability of the exact car we decided we should act upon this deal. Richard advised he could make this happen while we there, which we agreed to. All of the appropriate paperwork was completed and we met with the finance manager Sanjay Kharimode. Sanjay advised us of and offered the available extended warranties etc without the normally associated high pressure. During the sales process our new vehicle was prepped and delivered to us a short time later with a full tank of gas. It should be noted this was on a Saturday afternoon too. We left with the vehicle thinking this was way too easy. I returned on Monday morning as I had the Premier Shield Installed on the front end of the car. Installers don’t work on Saturday and Sunday. Upon checking in with the service dept. Sanjay confirmed with them that the work was being done. I had been told the install would be approximately 2 hours or so. After being at the dealership for an hour or more Richard saw me waiting and checked on the progress of the install along with answering questions that had come up after we received the car. One last thought. I generally don’t get impressed with car dealerships, but this Herb Chambers location is quite impressive and they strive to make the customer experience a pleasant one and drama free. In closing I would recommend that if your in the market for a Lexus give Richard Keevers and the people at the Sharon, Ma Herb Chambers dealership a chance.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Car buying made easy

by HSullivan on 05/29/2018

I just bought my 5th Lexus over Memorial Day Weekend at Herb Chambers. My sales associate Bill Kessler was a pleasure to deal with. He made my buying experience simple. He even went above and beyond and helped me move items from my old Lexus to the new one - I drove away a very happy Lexus owner

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Ronni Travers in Service is the best!

by customer on 05/25/2018

We have purchased several Lexus SUV/Cars due to their great reliability, but we continue to purchase from Herb Chambers Lexus because of the excellent service we receive from Ronni Travers! She is fantastic and always ensures we are happy with the maintenance performed. Thanks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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