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Customer Reviews of Berkshire Mazda

2.0
Overall Rating
2 out of 5 stars(22)
Recommend: Yes (0) No (2)
Write a review: Sales | Service
22 Reviews
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1 out of 5 starssales Rating

This dealership could have killed me!

by Don Dane on 07/09/2023

After reading so many 5-star reviews for this dealer, I cannot understand why my experience is anything but 5-star. I live in Pennsylvania and bought a 2018 Mazda 3 in April from this dealer 215 miles from home. The sales associate Kevin had trouble figuring out how to transfer the car over to me out of state. After 3 days of researching this issue, he called me and told me that he got it figured out and to drive out to close our deal. After driving out there to close on this deal, it was quickly determined that Kevin had forgotten to tell me that I needed to bring my old license plate with me. After listening to our recorded conversations, the owner Jim Salvie offered to have the car delivered to me at his expense, $500+. The car was delivered 3 days later and after driving it for a day it became obvious that there was an issue with the suspension. I was told that this car had been gone over and had no issues. When taken to the garage for inspection, it was determined that it needed new shocks and struts as 2 were bottoming out & the right rear passenger tire had a gouge & cut and needed replaced. This all cost just under $2000. These repairs should have been made prior to the sale, or at the very least, disclosed to me before I made my decision to buy this vehicle. I contacted Kevin via email and Jim Salvie via their website contact form about these issues and no one has ever responded back to me. I feel I was lucky that I was unable to drive this car back home 215 miles as who knows what could have happened. This car was not road worthy. How could any reputable car dealership allow something like this to happen? I could have been killed if that tire blew out at 70 mile per hour. Then to not even respond to me when I bring it to their attention. They need to seriously review how they inspect used cars before they sell them. This situation could have been so much different. Although Jim Salvie struck me as an honest & upstanding individual, I for the life of me cannot imagine how he let this situation occur and not even take the time to respond to me. For all the reasons outlined above, I would encourage you to proceed with caution if you are considering purchasing a used car from this dealer as you may find some surprises after the sale as it would appear that they do not do a thorough inspection of their vehicles before they put them up for sale. Buyer beware!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
3 out of 5 starssales Rating

Decent car and salespeople, avoid financing with them

by Dirkg on 06/30/2023

The salesman that helped me get the car I wanted was fine, and they helped make the process relatively quick and easy. He did imply that they don't allow outside financing, which is not allowed in Massachusetts. After the deal was done though, the financial guy tried hard to push an extended warranty which would have extended duration of the loan by a few years and raised the monthly payment considerably. They offered a 9% rate on the loan through Ally Auto Financial. Ally seems very shady as they immediately sent me a letter stating that due to my (830) credit score, they couldn't finance me at 9%, so they re-wrote the loan for 10.5%. I was already in the process of re-financing the loan with my credit union for 4.5%, so it will be fine. Incidentally Ally Auto seems very shady, they incorrectly reported the payoff amount to my credit union leaving a $20 balance on the loan. I am still trying to get them to release the lien on the car a month later because of that $20 balance. Maybe they are hoping for a default so they can repossess it after getting paid. This would have been a five star review if Berkshire Mazda didn't insist I finance with such a disreputable finance company.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Experience!!

by Pat-SamZ on 08/12/2019

Working with Josh made this an easy process that was done in a timely manner. We appreciated that he was very accomodating. We highly recommend this dealership. All the information that we wanted about our vehicle was on their website. Thank you for such a smooth transaction!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Above and beyond

by Robert_F. on 08/09/2019

Jim Salvie went above and beyond to get me into my beautiful TOYOTA tundra. I will be recommending his dealership to everyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
2 out of 5 starssales Rating

Make the trip to I-90

by GaryD on 08/08/2019

Test drove a 2016 CX-9 Signature. Loved the car, until we purchased it and during the drive home got it up to 70mph on the Interstate and immediately noticed a disappointing "shimmy" in the front end of the car. Shame on us for not driving the car the 20 minute ride to the Interstate during the test drive to verify the performance at highway speeds. Regardless, the 160 point inspection specifically looks for this condition but did not report this "shimmy" because the CPO people did not bother to drive it to the Interstate either. The sales department put over 1000 miles on the car after it was offered for sale, so we can only assume they consider this condition to be normal for Mazda's high end trim vehicles. When I mentioned the condition, they asked me if I hit one of those "New England" potholes during the drive home. Reported this condition to Service who were gracious enough to take a look at the car a few days after the purchase. The tires were balanced and rotated, but this did little to reduce the "shimmy". Apart from correcting the wheel balance, no other issues beyond the tires were found that could explain the highway speed shimmy. Took the car to my local mechanic who confirmed the shimmy, but could not attribute it to anything other than the tires. Based on the reviews for these tires we will plan to upgrade them in the near future. If this corrects the highway speed shimmy we will write a letter to MazdaUSA. If it doesn't, Mazda will likely lose a customer on any future purchases - which is sad because we absolutely loved our CX-5 (which we traded in for the bigger CX-9) and will be looking to replace one of our other cars in the next year or two.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Experience

by Haley on 05/17/2018

I had a wonderful car buying experience with Josh Pavey. He was responsive, informative, and worked with me to get the Subaru Impreza I had my eye on. A few months later, when two small issues came up, he helped me schedule a service appointment and they fixed the issues at no cost. Berkshire Mazda has a great team and I highly recommend them for sales and service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Experience

by BriannaC08 on 02/28/2018

I just bought a used a CX 3 from Berkshire Mazda and had an overall great experience! Josh reached out to me very quickly after I contacted the dealership to test drive a vehicle. Throughout the whole experience Josh was approachable, accommodating, honest, knowledgeable, and very friendly. I am so happy I listened to the previous views and took the time to go to this dealership. Not only was Josh amazing to work with but the other salesmen were extremely friendly as well. I would suggest this dealership to anyone and will definitely be going back there when I am ready to upgrade or get a new vehicle!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Fan for life

by Meagan on 11/27/2017

I was looking for a new vehicle to fit my family of six when my husband suggested we go see Jim at Berkshire Mazda. I am happy that he suggested it, Not only did he get me what I was asking for but the vehicle exceeded my expectations. Not once did I feel like it was just about the sale! Thank you Jim ... you now have a fan for life !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Best car dealership

by Pwu on 11/13/2017

I don’t usually like to write reviews but Jim salvie and his staff at Berkshire Mazda just exceeded my expectation in terms of customer service and professionalism. I just purchased a car there a month ago and they made the whole process so easy for me. I feel that Jim really cares about his customer and he is genuinely nice and honest. Someone you can trust. Hard to find dealership like this easily.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Professional and Honest car buying experience!

by WilliamN. on 09/24/2017

I was a first-time car buyer, and was completely overwhelmed by other big-name dealerships in the area. Friends told me about Berkshire Mazda and Jim Salvie and I was blown away by the difference in experiences.. Others were trying to "take me for a ride" while these guys were more concerned with helping me out and earning my future business, which they certainly did. If you live in the area don't make the mistake of buying anywhere else, especially if your a clueless first-time buyer like me!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Honda CR-V

by Aelzner on 09/22/2017

I was surprised that the first place I looked was also the place where I bought my SUV. I looked from Albany to Hartford for an affordable SUV but Jim beat them all and I love it. Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Simply the best !

by litrocks on 09/21/2017

Jimmy Salvie and Berkshire Mazda is top notch. He got me the SUV with all the options I wanted in 1 day. No pressure and very easy to deal with. Total professional. The CX-9 is everything I was looking for. Thank you so much.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Outstanding friendly and professional service!

by Abbie on 07/22/2017

Just bought a new Nissan Titan yesterday and couldn't have been happier with the professional, friendly and easy going experience we had! There was none of that "car salesman" feel you get at many of the dealerships and no run around on price! Highly recommend shopping for your new or used car here!! We will definitely be back when it's time to upgrade again! Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great experience

by PapaEd750 on 05/02/2017

Jim made the experience easy I got just what I wanted. I'll definitely buy from Berkshire, Mazda again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

I LOVE THIS CAR!

by Wayne on 04/09/2017

I didnt think I'd get into my dream car thought I would have to settle. But the Team at Berkshire Mazda worked to get me the financing to make it affordable. Thanks! Also, they even picked me up and brought me to my new car when it was ready. Great Service. Awesome Cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Car Buying Experience

by poodlewoman on 04/05/2017

This is my 4th new car purchase at 4 different dealerships and by far the best experience. Both Jim and Scott were easy to deal with and easy to do business with. I got a better price than elsewhere with no haggling or pressure. Great place to buy a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Highly recommend

by Jeremy Yudkin on 04/03/2017

This was a very special transaction. Jim Salvie is the best car dealer I've ever met. Everything was smooth and easy. He is NOT your typical used car salesman. He establishes a relationship of trust right from the outset. I recommend Berkshire Mazda highly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

TOTAL SATISFACTION

by TerryClemons on 04/02/2017

In recently searching for my very first new car I was directed to see Jim Salvie at Berkshire Mazda where i fell in love with a 2015 Mazda 6. I was a little worried it would be out of my price range so I went back and sat down with Jim and told him what I had and what I could do and being the miracle worker he is, he MADE IT HAPPEN! I have never been happier and look forward to a long relationship and many new cars thru Berkshire Mazda family. No matter what you are looking for go see JIm Salvie and he will take your dream and make it a reality. Terry a very happy customer!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Purchase of our 2014 Nissan Rogue

by kciepiela505 on 03/11/2017

We had the pleasure of working with Josh on the purchase of our Rogue. I can't say enough about how professional, courteous, knowledgeable, and efficient he was in helping us with the purchase of this vehicle. He truly went above and beyond for us to insure we were able to get the right vehicle and the right financing that would work for our situation. I would highly recommend anyone looking for a vehicle, new or used, to see Josh. Thank you Josh, for all your hard work!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Scott is awesome!!!

by Jhallock1980 on 03/04/2017

Last Friday 2/24/17 I called interested in a Honda CR-V. Spoke to someone and it was Scott and said come down and take a look at it. My husband and I have 7 kids so we have a car now but needed another vehicle. Scott said That they had just gotten a GMC Acadia in from a trade in and asked if I would be interested and yes I was. I came down the next day for a test ride and I loved it so much that my husband came down later that same day and checked everything over. Scott had gotten us approved for the vehicle and we signed the paper work and had the Acadia the next day. They detailed it really nice and took care of us and making weekly payments on it as well. Scott is awesome and will be going back in the future. Highly recommended!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Amazing Customer Service at Berkshire Mazda!!!

by rcookis on 02/23/2017

Recent purchase of a 2017 Mazda CX-9 from Berkshire Mazda. Absolutely amazing vehicle! Smooth drive and roomy interior. I could not be happier! The entire experience was wonderful. We got a great deal with no hassles or the usual back and fourth process. I was completely impressed with the professionalism and experience that I had there. Thanks to Jimmy Salvie it was an easy process and we found a new car that fit our budget as well as our wallets. I highly recommend going to Berkshire Mazda for your next new or used vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
About our dealership

We have been in busy for 12 years and going strong. Our low pressure, honest and up front sales practice, allows for a fun and exciting car buying experience. Our low overhead allows us to pass the savings on to the customer. We specialize in auto financing to find you the best interest rates and we also have guaranteed credit approval for those who are either just starting out or have had issues in the past. Stop on in to Berkshire Mazda today to experience the difference. We are located on 765 East Street, Pittsfield Ma 01201.

What sets us apart
Gold cup dealer 2 years in a row.
Amenities
Complimentary Loaner Cars
Complimentary Drinks
Instant Financing
Complimentary Coffee
Television