Central Buick GMC

Today 08:30 AM - 09:00 PM
Closed Now
Sunday
11:00 AM - 06:00 PM
Monday
08:30 AM - 09:00 PM
Tuesday
08:30 AM - 09:00 PM
Wednesday
08:30 AM - 09:00 PM
Thursday
08:30 AM - 09:00 PM
Friday
08:30 AM - 08:00 PM
Saturday
08:30 AM - 06:00 PM

Customer Reviews of Central Buick GMC

5.0
Overall Rating
(10)
Recommend: Yes (10) No (0)
Write a review: Sales | Service
sales Rating

great communication and experience

by matthewl on 03/15/2017

My wife and I just bought a new 2017 Buick Enclave from Central. Worked with Nick Maloon (sales) and Brian Hayes (business manager). Was one of the easiest and most straight forward car buying experiences we have ever had. No games, no tactics, we just checked out the inventory, negotiated a fair price, received a fair-to-generous offer on a high mileage trade-in, and came back to take delivery of the new vehicle at a predetermined time. The process could not have been more direct and efficient. Honestly, I would consider a Buick/GMC for our next car just to be able to replicate such a professional and simple process. Obviously, we have not had service there yet but we have no reason to look any further for maintaining our new Buick!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
13 Reviews
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sales Rating

great communication and experience

by matthewl on 03/15/2017

My wife and I just bought a new 2017 Buick Enclave from Central. Worked with Nick Maloon (sales) and Brian Hayes (business manager). Was one of the easiest and most straight forward car buying experiences we have ever had. No games, no tactics, we just checked out the inventory, negotiated a fair price, received a fair-to-generous offer on a high mileage trade-in, and came back to take delivery of the new vehicle at a predetermined time. The process could not have been more direct and efficient. Honestly, I would consider a Buick/GMC for our next car just to be able to replicate such a professional and simple process. Obviously, we have not had service there yet but we have no reason to look any further for maintaining our new Buick!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Repeat Customer

by meems75 on 03/05/2017

I purchase a new car every three years so i've been through a number of makes/models and dealerships. I bought my first Buick at Central GMC 3 years ago and had a great experience. It was that experience that led to the purchase of three more vehicles in my family from this particular dealership. The GM, Brian, goes above and beyond in my opinion as does Dane who sold us the last two vehicles. They have been nothing but kind, courteous, respectful and honest negotiators every time we have done a deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Terrain Purchase

by Batco202 on 02/22/2017

100% everything went as planned, no problems, would definitely buy another vehicle from Austin.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2017 Buick Enclave Experience

by DMJEYB513 on 02/14/2017

We came in late one night during the week and were greeted by one of your sales managers (apologies, his name is escaping me). What we liked about our initial encounter was that he allowed us some 'freedom' to look around and gave us keys to an Enclave so we could go out and see it for ourselves. He didn't join us because they were understaffed that evening, however that was perfect for us because normally our car shopping experience is met with someone who just wants to hang onto you for dear life. It was very refreshing to be able to look at the car on our own before deciding if we wanted to take it for a test drive. Enter Austin. He came with us for the test drive and was very friendly, knowledgeable and outgoing. He made the experience that much better and because the test drive went so well, we asked to sit down and talk numbers (something we weren't planning on doing that night). Austin and your team were very accommodating/helpful while we were coming up with a mutually agreeable price. We love our 2017 Buick Enclave and hope to remain a loyal customer for years to come. Thank You,

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of 2013 Jeep Grand Cherokee

by ST02038 on 02/06/2017

Central Buick GMC was a joy to work with. My sales rep was Cris Oliviera, he was very easy to work with, it was a pleasure to work with him.He was very knowledgeable and answered all of my questions and inquiries. All of the staff here was very friendly it was a very comfortable environment to be in. I would definitely purchase my next vehicle from here.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied Customer

by JOEY2015 on 02/04/2017

Salesman J.T. Price was very knowledgeable of the vehicle and made the car buying experience a better time. He wasn't pushy and just there to make a sale. J.T. Price is very friendly and polite. A pleasure to have met and dealt with him

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Buick Encore Preferred I I

by TrishZ1950 on 01/25/2017

We recently purchased a new vehicle here. Our Sales person was Austin Harrison. Austin was most helpful. He is a very nice young man who seemed very knowledgeable about the vehicle. We would recommend that you contact Austin if you are thinking of buying a vehicle here. We love our new Buick Encore.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience - guaranteed satisfaction

by Conkey1 on 01/16/2017

Austin was very thorough in all aspects of my experience with Central GMC - he was patient and gave me all possible options to choose from while looking at vehicles, and both Austin and Dan worked with me to get the exact truck I wanted at the right price. I couldnt be more happy and satisfied with my experience at Central GMC.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Friendly experience

by MBelliveau on 01/06/2017

I was very pleased to move into my second lease with Central Buick GMC in Norwood. This was also my second time working with Nick Maloon as my Sales Consultant. The entire team was very helpful in making the transition go smoothly. Thank you all!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great place to buy a car!

by Sullydog on 01/02/2017

This was our first time at Central Buick GMC and we were completely satisfied with the entire process of buying a new Acadia. Austin was our salesperson & he was great. There was no pressure & we got the price we wanted without the "typical" car buying experience. I would recommend & buy another vehicle here again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Alex leased me my new Buick Verano.....

by ssmith4117 on 04/06/2016

I leased a new Buick Verano from Alex the Saleman and Tim the Business Manager, I had the best experience. Alex brought the car to my work after I signed the papers earlier in the day. Alex spent time going over the whole car with me he set up my onstar, apps on my phone ext.... I highly recommend Central Buick GMC, Alex and Tim Moore were great!!!! Thank You Guys......

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very happy

by Sarahtrm on 09/08/2015

I had a wonderful experience at this dealership. I traded in my car for a lease and it all went very smoothly. They worked with the numbers until it all worked for me. Cristiano was very helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thumbs Down

by shawnm2 on 09/16/2013

I'm not even sure where to start on this review; from the classic bait and switched pulled by their online sales team to the horrendous post sale customer service I really don't have much nice to say about this place. I purchased a 2013 GMC Terrain from these folks just about a month ago. I was lured in with an online ad. I called the dealership when I found the car I wanted, they said I was in luck they still had it. I drove there immediately (20 mins) and when I got there I was told it had sold yesterday. They offered me a look at some "similar" cars. By similar they mean same make, model, step down trim, more miles, but the same price. My sales kid "Kevin" was new on the job. He was eager to assist and although he did have some product knowledge he would show over the next few weeks of hassles and disappointments that he either wasn't empowered, hadn't fully learned how to take care of a customer, or suffered from memory loss. After the bait and switch I did agree to buy another model car, mostly based on a fair offer from acquisition manager Bill on my trade in. I had many concerns about the car they wanted me to take all of which were outlined in a "we owe" paper they gave me on purchase. Minor scratches, a couple little dents, a pretty significant slit on the tailgate were all promised to be taken care of. Since the car was not yet in inventory they told me I couldn't take it that day, which would give them time to take care of the issues. Buff out the scratches, re-paint the tailgate, etc. Two days later they called me for the pick up. What a disappointment. Not one thing that was on the "we owe" list was taken care of. My sales kid Kevin was off that day and [non-permissible content removed] that was handling the pick up was useless to say the least. After a bunch of so called "managers" passed the buck I finally told them I wasn't taking the car. Tim the business manager came out and was sympathetic to my concerns. Note: I also had beef with Tim as he tried to wax me for an interest rate about 2% higher than my bank offered me than quickly was able to drop it down once I had the other offer. Funny how that works. Tim said he would make me an appointment to get the problems fixed in the body shop but had more bad news... they forgot to register the car and they had no plates for me. Clearly I was upset to he problem solved by giving me dealer plates so I could take the car until my appointment a week later. I drove off to find out my XM radio was never activated nor was my OnStar, also I only received one key for this car. When I arrived back for my appointment the next week they still had no plates for me. Acquisition manager Bill got me set up and put me in a rental car for a couple days while the body shop worked on my new ride. Note: If you're a competitor you should swoop in on the Acquisition Manager, he appears to be the only guy in that place that is reliable. A couple days later I got a call from the body shop that the car was ready. I called Sales Kid Kevin and told him he better double check that all the stuff was done before I came down to get the car. He called me back with bad news, the tailgate was painted but nothing else was done. I also asked him where my second key was, he told me it was lost but he was looking for it. Kevin set me up with a THIRD appointment to pick up my car but this time he informed me they could not offer me a rental car for the day. I secured a rental car out of pocket and left my car with the key in it to be fixed on the day of my THIRD appointment. Around 1pm I got a call from Kevin... "The Dent Wizard" called out sick, my car would not be fixed today after all. I told Kevin I wasn't renting another car for my fourth appointment and he could drive up to my office to get the car himself. Also I asked for the status on the second key... he said they couldn't find it and I was basically out of luck. I thought... maybe the "Dent Wizard" could conjure up a spell to locate that missing key but since he was out sick and didn't leave his wand at the office I knew that wouldn't be an option. I told Kevin he better get me a second key, when you buy a car it comes with two keys. He said he didn't know what to do, I told him to call a locksmith. The next day Kevin showed up at my office and picked up my car, apparently the "Dent Wizard" was able to get some magic elixir that cured his mysterious ailment and made it to work. Kevin boasted that it only took him 10 minutes to fix the dent! Would have been nice if he spent that 10 minutes 3 weeks prior when I bought the car instead of trying to pull a disappearing act on their responsibilities. Kevin finally came through on something, he had the second key. Just when I thought I was done with these [non-permissible content removed] for good, I got a letter in the mail from my insurance company. The plates on my trade in car had never been turned in and I would be on the hook for two insurance premiums for two cars this month. 1 that I owned, 1 that Central Buick GMC Owned. I called Central and got passed around on the phone, left a voicemail, and asked to speak to a manager. The guy (who I am almost certain is the internet sales manager) hung up on me mid sentence when I was trying to tell him I already left a voicemail for the person he was trying to transfer me too. Note: this guy is a stereotypical used car slime type, probably responsible for the original bait and switch. [non-permissible content removed] Finally 26 days after I bought a car and traded in mine, Central Buick GMC turned in the plates on my trade in. I do like the GMC Terrain, I would recommend it to shoppers. However I would recommend you go elsewhere to another dealership to make your purchase.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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