Sentry Ford Lincoln

Today 12:00 PM - 05:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Sentry Ford Lincoln

2.5
Overall Rating
(13)
Recommend: Yes (5) No (8)
Write a review: Sales | Service
33 Reviews
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sales Rating

Great

by Michael442 on 04/18/2018

Fantastic! The best experience I have had with any business this century. Sonny and Bernie provide a hassle free, friendly and honest car buying experience for me. They are great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Done and MORE!!!!!!!!!

by Mikebren on 04/06/2018

Went in for my first oil change, had a small electrical problem that I was told I would have to come back for, to my surprise it was fixed and taken care .Was very impressed with the cleanliness and the service staff was very nice.Looking forward to Sentry service for the life of my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awful experience and still on going

by Pete on 01/25/2018

I bought a van and this is 3 wks later with issues and they keep lying to me or misleading me on every aspect of this purchase and repair of a van I just bought

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awful experience and still on going

by Pete on 01/25/2018

I bought a van and this is 3 wks later with issues and they keep lying to me or misleading me on every aspect of this purchase and repair of a van I just bought

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

From the Beginning

by MikeBren on 11/04/2017

From the very first moment Amel introduced himself I had nothing but a great experience. I told him what I was there see, told him mwhat I wanted for options, and he found the PERFECT car in my new 2015 Lincoln MKC. Every option I wanted and then some. Deal was quik, he got me the price I wanted, and I have been very happy since. If you are looking for a high end car, this is the place to go

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Problem not solved

by douglas on 08/05/2017

I had went in to check an issue regarding the keyless entry remote range of my car. I was then told that I had a check engine light that needed to be cleared prior to getting the range of the remote reprogramed. I had agreed for the service technician to resolve whatever the issue was that was causing the check engine light and I was willing to pay for what ever was needed (this cost me roughly $200 to have a machine run a diagnostics test). After the check engine light was cleared, I was told that the key that I currently have was no good and I had to get a new one programmed and that I would cost me $600, so I agreed to get a new set of keys. After receiving the new set of keys, the problem still persisted with the range and I was then told that the range was sensor may be no good. After checking the sensor it was determined to be fine, but the problem was still occurring. I had asked to speak to the manager and I was told that she was busy dealing with many phone calls. At that point I had decided to wait the around dealership until the manager was available to speak with me regarding getting a refund for the keys that were not needed. After waiting for a long period of time another person had approached me and said that he was the manager and had told me that there are no issues with the range of the remotes to my car. I had asked this person what could be done about getting a refund for the keys that were not needed ( I was ok with paying for the check engine light diagnostics and anything that caused the range of my remote to be weak). This was a process that took 3 days of returning to the dealer to run tests and diagnostics to resolve this issue.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Lincoln MKc purchase at Sentry Lincoln of Medford

by Freddie on 07/25/2017

Excellent shopping experience with Jim Broderick and all of the Sentry staff. We love our new MKc.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excuse to make me pay 200$

by mdebbarh on 07/14/2017

I went to see Sentry Ford to investigate a low headlight on my 2016 Ford Fusion, supposedly covered by manufacturer warranty. The dealership made me pay 200$ just for the diagnostic, saying that the bumper was changed and that voided the warranty. The issue had nothing to do with the bumper!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Terrible service mistake that could have cost me a fortune

by Sanjeev on 05/23/2017

I hate to leave bad review but wanted to put this out to anyone's attention who is interested to correct this mistake from Sentry's service department. I got my car serviced and 5th Apr'17 and it was particularly a day of rush and they got my car serviced in time but forgot to tighten up the oil filter which probably have been leaking all that time which I noticed on May 22nd on rainy day. Luckily, I took it to another place where they fixed it in no time while telling me that it could have badly damaged my car. So, my question is this kind of service you provide which instead of fixing issues, causing more issues and all you could do is offer me a FREE OIL CHANGE? You could afford to make an emergency appointment to take care of customer who never went anywhere else but to your place since the time I purchased a car from YOU!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

The Worst Dealer

by Cleomar on 04/27/2017

The worst dealer that I have ever been to, I have never seen sales be so lazy and not introduce themselves to a customer that walks in. One windy about a couple months ago, My family and I entered the Sentry ford and we walked around the dealer no one came out to meet us. Then we walked into maybe see if there is someone working, two sales guys were hiding behind their desk. They were trying to not look at us so they didn't have to say hello, I then walked by a door, I believe it was a finance office stoked his head out the door and then when back into his office like we were not even there. I then walked around the dealer to the glass doors and the two sales guys were to focus on youtube and Facebook. I still when all the way to their car in the back look at the car that we liked and still no one went outside. Then I left this dealer, I truly recommend no one to ever attend this dealer, I guess you have to make an appointment if you're interested in buying a car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Worst Services

by Worstservices on 11/12/2016

If I could rate a no star I would, to begin with this company over charges with the body shop, never again will I or the people I know get my car fixed here again. Another issue is that the person who did my estimate of the total price of the car fix LIED ! & told me when the car was fixed I had to pay MORE! Just bad service over all, & didnt even try to come to an agreement. Never bring your car to fixed there if dont want to get ripped off

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Service is the worst. Do not come here!!

by Roxx2255 on 08/02/2016

Service is just plain horrible. -general incompetence -couldn't properly diagnose a problem -attempt to shift blame -drag the service out by desiring insurance to be brought in -inability to give actual quotes, just general ideas of how much something will cost -disrespecting personal belongs in car -when deciding to not service the car there, they try to throw it back at your face -can't accept blame for losing a $5 piece

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Very Satisfied Customer

by JM_Retired on 07/06/2016

I just leased a new Lincoln MKC at Sentry. I have purchased Lincoln cars from Sentry for over 20 year, working with Sonny. Each time I have found the car buying/leasing process easy and efficient. I always find Sonny willing to listen to me as I describe my needs and wants in a new car. He never tries to "sell" me something I do not want. Working with Bernie, the sales manager, Sonny always makes buying/leasing a car easy. Both of these gentlemen are always willing to answer questions before, during, and after the purchase. They are there for you, the customer. I also want to comment on the service staff that complement the process. Service staff also work with the customer to schedule appointments and make sure service is completed in a timely manner. If you are looking for a Lincoln product visit Sentry Motors in Medford, MA and see Sonny and Bernie. You will be very satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rude and unprofessional

by lincolnbuyer8 on 10/30/2015

This dealer is rude and unprofessional both from a sales and service perspective. This dealer is 1 mile from my house and when we ultimately decided on a Lincoln MKC, it was the logical choice to go here first. We first met with a salesmen our time was limited because I had my two small kids with me. When I went to revisit the dealership on my own so I could actually drive the car, I ran into the same salesmen who glared at me and told me all the good deals were gone. Basically he was using cheap sales ploys. I called him on it to his face, and ultimately bought the car at another dealer. Later when I went to service my car, because it is 1 mile from my house, I booked an appointment online. When I arrived the Lincoln service was closed and I had to go to Ford next door. They Ford service rep was rude to me, and told me I didn’t have an appt even when I showed her my phone with the email that said I had an appt. After the service no one called me and told me what to do with the car. Unacceptable. We have owned Lexus and Acura. If Lincoln actually wants to compete with luxury makes, they are going to have to hire more professional people and have better processes. As it stands now, it’s a highly substandard experience. Would be happy to provide more details including the names of who I dealt with if someone from the dealership responds to this email.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

surprisingly easy

by mrfred1 on 08/04/2014

I do not often write a review, but Sonny at Sentry is just terrific. The entire process was so easy and I must say surprisingly fair. No associated dread! And, most important, the hybrid car is a gem, absolutely a great buy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sentry Ford Lincoln

by zoroo2505 on 07/30/2014

The team at Sentry Ford is awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Got a Car

by amartin4 on 06/03/2014

Got to share that Enio is the best rep to deal with!! I saw him for the first time in Nov 2013 and straight forward informed him that I was a Ford Explorer Sport! I really needed to get out of the car I was in and I really wanted something better!! I was turned away because I still owed alot on my previous car. I came back in March and told him that I needed to get out of my old car and get into this Sport I really want and die for. So....he tried his best and told me to wait a 3 more months so that my credit score could get better and then it shouldn't be a problem. But he understood my pain. I couldn't wait three month!! It day was dragging so I gave in and call Enio again in May. I told him I want to get out of this car. I felt so bad because I wouldn't leave the poor guy alone, but he was just so understanding and works very hard to make sure his customers go out with the car they want. Well.... I went back. He worked and worked, and worked to the Ford so that I could be approved! Finally.... I got a call on Thursday afternoon(ill never forget), the call I was waiting for. I honestly thought it was going to be bad news, but NO!!! It was great news!! He told me I was approved!!!! Finally on Tues I was able to drive out with my lovely red Ford Explorer Sport 2014!!!!!! He took the moment to sit with me and go step by step on what to do with the sync my ride and everything in car. He was amazing!! I owe it all for Enio's hard work!!! If you need a car, speak to Enio!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great team!

by DaveCharb on 05/28/2014

The team at Sentry Ford is awesome! My guy over there, Johhny I, does everything he possibly can to ensure a great experience and this is my second car that I bought from him. I still have to stress a great team effort though as several other people helped me through the entire process as well. As long as I live here in New England I will always remain loyal to these guys and this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Simply the best!

by bostongearhead on 05/14/2014

In 20 years of driving, I have purchased or leased 12 new cars - 5 Ford, 1 Mazda, 2 Scion, 1 Subaru, and 3 Volvo - from 9 dealerships. Sentry Ford is the best I have ever done business with. I've purchased two cars from Bill D - one a 2013 C-Max, the other a 2014 Fusion Energi. Both sales experiences were no nonsense and rate as the best . Great dealership, great guy, great advice, and a great purchase experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

6 months later, I found my car & car dealer at Sentry Ford Lincoln

by Pasqaule103 on 04/13/2014

In a search for a car with good gas mileage to offset my fuel thirsty truck my 6 month search came to an end after a visit to Sentry Ford Lincoln and sales man Jim Broderick. I had quickly decided on two cars I was interested in and did no need to be sold on one of these car models but needed to find the right one and then be sold on the sales man and dealership. I knew I wanted a used 2013 Chevy Malibu or 2013 Ford Fusion but what had caused me to leave dealer after dealer without keys to one was the high pressure sales pitches, the double talk, being shown cars that were not one of the two I made clear were my only choices or a dealership that didn't seem like the type of operation I would want to give my business to. When I arrived to the dealership I knew they had in stock a car I was interested in thanks to cars.com and only wanted to see this vehicle. I was allowed to walk through the lot, see what was there, see the car I was interested in all without having a sales person begin hounding me about a trade in or what I wanted my payments to be. The moment I approached the door to the Ford sales floor the manager politely introduced himself and ask how he could be of service. After I explained I had emailed about a car and would like to view it he explained all his ford sales people were busy but brought me directly over to Jim B who's office is in the Lincoln building in the same lot. Jim introduced himself, brought me to his office to recover my email, offered me coffee, water or anything else I may like while he looked up the car and retrieved the keys. He walked me out to the car, handed me the key and let me check it out from the inside while he got a dealer plate should I decide to take it for a test drive. I and while driving around the area he nicely explained a few of the more unique features this car possessed in safety, luxury, and comfort. He also volunteered a carfax report that gave a great history of this car even at one year old. Once we returned to the lot he opened the trunk, hood and all the little compartments to show it off a bit more. Jim then directed me back to his office to find all the paper work he had available on the car as far as original sticker, their cost, what they did to it as a certified pre-owned ford, and the lowest price he could offer on it, which was less than the tag on the car said. Before I opened my mouth he had answered nearly every question I could have had. While that was a pleasant surprise here is where I became very happy with this care buying experience. Jim left me alone in his office to think with all the information he had available. No high pressure sales pitch, no throwing numbers at me, no bringing me to car after car to try to force my interest. I soon after decided I had found my car and my new dealership. I then asked for a few thinks to be done to the car before delivery including a remote start which he worked with me a little on the price a bit too. Jim then offered to try to beat my banks rate to finance the car and they did by a decent margin. At the end of the day I was driving away with a nearly new car that was still warrantied for 6 more years. A great feeling that I knew all there was to know about this car before I bought it. A dealership that I would gladly return to for service and eventually make another purchase. And a salesman that didn't stop working for my business once I signed my name. He called a few days later to check in on my car and then offer me and bottle of touch up paint matched to my car and to answer in person any questions that may have come up during the week of driving the car. I couldn't have asked for a better experience and just hope Jim is still working there once it's time to update my truck or my newly purchased car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchasing 2013 honda CR-V

by belfer47 on 03/03/2014

I purchased used 2013 honda CV-R from Sentry Ford.Their service rep. Enio D. is very knowledgeable and pleasant. I am Conn. resident and I was shopping all over nearby dealers.They know what they doing. No wasted time, no hidden charges. It took me two days to purchase my honda. First day look second purches. I am very hope and I would recommend that dealership. Mike W from Suffield, Conn.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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