Colonial Volkswagen of Medford

Awarded 2015, 2016, 2017

Colonial Volkswagen of Medford

Awarded 2015, 2016, 2017

Today 9:00 AM — 8:00 PM
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Open Now
Sunday
12:00 PM — 4:00 PM
Monday
9:00 AM — 8:00 PM
Tuesday
9:00 AM — 8:00 PM
Wednesday
9:00 AM — 8:00 PM
Thursday
9:00 AM — 8:00 PM
Friday
9:00 AM — 6:00 PM
Saturday
9:00 AM — 5:00 PM
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Customer Reviews of Colonial Volkswagen of Medford

5.0
Overall Rating
(115)
Recommend: Yes (47) No (0)
Write a review: Sales | Service
sales Rating

Steve

by Ray1938 on 12/07/2017

Recently visited Colonial to lease a new Tiguan. Steve Warren outdid himself in trying to find the perfect car. This is our third VW and would could not be happier with our experience with Steve and Colonial.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

115 Reviews
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sales Rating

Steve

by Ray1938 on 12/07/2017

Recently visited Colonial to lease a new Tiguan. Steve Warren outdid himself in trying to find the perfect car. This is our third VW and would could not be happier with our experience with Steve and Colonial.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

No pressure, respectful, huge inventory, easy.

by Michael68 on 12/05/2017

No pressure, respectful, huge inventory, simple process, no BS. Our sales person, Dave Jarvis was awesome. Can't say enough about him. Low key, unassuming, no pressure. Seems like the purchase process has been streamlined considerably when compared last time I bought a car, which was a BMW not a vw. This was the third dealership we worked with in our quest to buy our new VW Atlas. The other two did not compare. This is a high volume dealership, so they have a huge inventory and they are there to sell you a car. I was able to get the exact car, model, color and options I wanted at a price that can't be beat. Super happy. Dave even gave us his cell phone number in case we had any questions about anything.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

VW atlas

by wagon91 on 11/21/2017

These Guys were awesome!! Jason and Caduste were very easy to work with and really made the process very easy. i highly recommend them!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Shopping at Colonial vw of medford

by robthompson79 on 10/31/2017

Keith Michaud was my sales consultant and the transaction was easy and simple. I came in knowing what I wanted and I still took a look around at other color and lower/higher model options. They took my trade and I left with a GTI

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Buying a new car

by KimHayward on 10/31/2017

Came to Colonial to get a new lease and worked with Mike H. He was very helpful and got me in my new Jetta. I had a great experience and would recommend Volkswagen in Medford to everyone.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Sales Experience has Always Been Great....

by Delphinium on 10/31/2017

... which is one reason why I keep leasing cars from Colonial VW.. Jason is my go-to contact over there, and he and his team always create a completely seamless experience. I've leased 3 cars from Colonial thus far. I also really like the VW product bc the cars are substantial and fun to drive.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Best Car-Buying Experience I've Had--thanks Steve Suarez

by aaferiat on 10/27/2017

I recently lost my VW in a car accident, and went into Colonial VW of Medford just to take a quick look at their used car inventory in the hopes of finding an inexpensive replacement. I met with Steve Suarez, who patiently listened to my entire wish list and promised he would help find me a car that met my needs. I had no plans at the time to commit to a sale; but Steve found me the perfect car--a 2015 Certified Pre-owned Passat with only 25K miles. I thought the price initially seemed a bit high; but he and his sales manager Toby were more than happy to work with me. Rather than act pushy or aggressive, they gave me ample time to consider the purchase. When I called back with additional questions, Steve happily searched for the answers and presented me with a further-improved price. At that point, it was a no-brainer for me, and Steve went above and beyond to complete the sale quickly and pleasantly. He even offered to come into work on one of his days off to be there for delivery of the car (an offer I couldn't let him take, I was happy to wait another day). I picked up my car earlier this morning, and truly feel great about the whole experience. On top of finding me exactly the car I wanted at a price I feel very good about, Steve approached all our interactions with a smile and friendly demeanor that put me entirely at ease. This was my first car purchase from VW Medford after leasing my last VW from another area dealer; and I couldn't recommend Steve or the Colonial VW of Medford team more. Really a terrific experience, especially given the unfortunate situation that brought me into the dealership in the first place, and I'm so appreciative of all Steve's help.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Amazing sales team!

by Luuuuuucy on 09/27/2017

I am extremely impressed with the staff and sales team at Colonial Volkswagen of Medford. They quickly understood what I was interested in, formulated an impressive lease deal and found a car within 24 hours. They were very helpful in completing paperwork, doing much of it after hours. I worked with Caduste and Jason, who were both wonderful. Jason worked on formulating an offer after hours and on his day off. Caduste was so helpful at the dealership, getting the whole team on board. I am excited to be able to service with this team in the future and feel fortunate enough to have worked with a great sales team. I highly recommend Caduste and Jason, they went above and beyond!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great experience at VW of Medford!

by Carslove123 on 09/21/2017

I could not be more happy with my experience here. From the moment I walked in, I was greeted by Keith with a pleasant smile and he was able to answer all my questions I had. The process was seamless and made me feel very comfortable. From greeting to test drive to final paperwork I felt very at ease. Thank you for a great car experience Keith. I appreciated it!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Seamless excellence

by VWMRSKC on 09/02/2017

Seamless purchase from test drive to pick up! I would not think of going anywhere other than Colonial. Outstanding service, expert sales staff who are able to expound on all features of every car in VWs line without hesitation. Without a doubt a most positive and pleasure experience. Colonial VW is the only dealer to whom I would recommend family and friends. Brian Buckingham was our sales agent--polished, erudite, gentleman who provides exemplary service.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Good used car experience

by herblif1 on 09/01/2017

Came in to see a used car I had seen online at Cargurus.com. Caduste Michaud was attentive, immediately got me the car to see and test drive, and took care of all of the paperwork efficiently. Hope the car is as good as the service here! ;-)

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Keith Michaud was great

by Bob_Ahearn on 09/01/2017

Took my son in to buy his very first car. We had the pleasure of dealing with a salesman named Keith Michaud. I had to head out of town the very next morning and Keith assured me he would take care of my son on my behalf even though it was his day off. I was apprehensive to say the least but Keith went above and beyond what any Dad could have expected. I would recommend anyone considering buying a Volkswagen to see Keith. He is a man of his word and a man that can be trusted.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Fantastic Experience at Colonial VW Medford

by kkcarlita on 08/31/2017

Colonial VW Medford is by far the best VW dealer in the Greater Boston area! The whole facility is spacious, clean, and comfortable. When I entered the building, I was promptly met by George Mak and he became my Sales Consultant. I pretty much knew what I wanted at this point from doing my research and visiting other dealers, so we got right down to business. George helped me sift through the options of leasing or buying a Golf or a GTI. When I decided to purchase the GTI, I felt very confident that I made a great decision and very comfortable throughout the process. The finance man, JP, was also very nice, personable, and efficient. He chatted away with my mother and I while explaining the documents and options available to me for care and maintenance. He made the process easy and fun. When I picked up my GTI, it looked absolutely beautiful; like a work of art! It was shining from top to bottom. Caduste helped me go through all the features and functions of the car. He took lots of time to explain everything to me to be sure I would get the most out of my new car! I really appreciate all the staff that worked with me to get this beautiful car. It was a very pleasant experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Exceptional Customer Service

by thekatebarrett on 04/06/2017

This review is definitely long overdue but my amazing experience with Colonial VW in Medford must be shared. I purchased my 2013 Tiguan, which I absolutely love, back in September. At the time, I was on the fence as to whether I was going to lease or finance a car. Joe Raposo was extraordinary in walking me through all my options and negotiating a great deal with me. As far as salesmanship goes, Joe has it down to an art form. He was patient, extremely knowledgable, and worked overtime to get me the best deal possible. I would absolutely recommend seeing Joe if you’re interested in buying a car — he was truly exceptional. Just the other day I had to come in to the VW Medford for a flat tire and Service Advisor Jodi Fantasia not only fit me in to service the car on the spot, but also organized for my 40k maintenance and oil change. She could not have been more accommodating and helpful, especially given a stressful situation. I continue to be impressed and very appreciative of the whole VW Colonial Medford team. It’s so incredibly reassuring to know I’m being taken care of with top of the line customer service. Hands down, they are the best of the best. Thanks so much, guys!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

VW Medford Review

by timbot45 on 04/05/2017

Colonial Medford is an excellent example of a fair, efficient and very friendly dealer. I'd like to specifically thank my sales rep. Caduste Michaud for all of his help. It was a pleasure to shop and find a solid deal with him. I can't speak highly enough of everyone at Colonial VW Medford.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Exude Professionalism, Quality, Personalization

by tonymarquise75 on 03/26/2017

Fist time visit on recommendation of friend, test drove vehicle i viewed through edmonds.com phone app, purchased a brand new vehicle that same day. Sales Consultant Steven W., GM. Ken and Financial Personnel Paul are excellent presenters and caring for the customer.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Outstanding Customer Sales Service & Internet Sales Follow-Through Support

by dannyduck on 02/25/2017

In early 20016, I began conducting my very detailed research and analysis on a replacement vehicle for my well maintained and spotless showroom quality 2009 VW Jetta TDI. Throughout all of 2016 and 2017, we visited many brands of vehicles at dealerships in Massachusetts, Vermont & New Hampshire. We visited 2 Volkswagen dealerships, but due to the TDI recall I was justifiably reluctant to buy another Volkswagen. The experience of actually making a final decision to purchase began with Lydia and Jason of Internet Sales at Colonial VW of Medford. They were very conscientious with immediately follow-through on a certified 2014 VW Jetta inquiry. Both responded quickly to several of my e-mail inquiries. Lydia welcomed us the next morning introducing us to George Mak, Sales Consultant at Colonial VW of Medford. They all coordinated providing outstanding customer service. In fact, the entire Sales and Service Department at Colonial VW of Medford work very hard at providing quality customer service. George made us feel very comfortable having a quality conversation discussing my Volkswagen Jetta issues over coffee and tea. He was very accommodating working with me on the various complicated logistical issues purchasing a certified VW Jetta SE while still owning my VW Jetta TDI. He is understanding and listened to my issues concerning purchasing another VW Jetta vehicle. The test drive of the Jetta SE went very well because George provided me an opportunity to feel the performance of the 4 cylinder 1.8L engine on the highway. It is important to test drive merging onto a fast moving speed onto a highway. Some dealerships avoid highway test driving because their vehicle brands engines are underpowered for their weight and size. I felt safe being able to merge with fast moving highway traffic. The Jetta has zippy pick-up performance. George Mak and Colonial VW of Medford restored my trust in the Volkswagen brand. He worked with me on many scenarios working a reasonable solution for me which resulted in a purchase. There was absolutely no high pressure sales tactics or take it or leave it gamesmanship. He was truly professional being an excellent sales representative for Colonial VW of Medford. The entire experience left me feeling very good about my decision to purchase another Jetta. It was a Win-Win for both myself and Colonial VW of Medford remaining a loyal Volkswagen Jetta owner. Our dogs were given dog cookies while I was busy going over the purchase and sales agreement too. In summary, it is for all these reasons that I give Colonial Volkswagen of Medford a 5 Star Outstanding Rating. We recommend George Mak for employee recognition.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Great Experience

by amysRN7 on 12/29/2016

I was really nervous about buying a new car and dealing with "pushy" dealers. Dan Goodman at VW in Medford was awesome! He was knowledgeable, funny, and helped me find the right car for a great price!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Great Buying Experience

by Kayla2016 on 12/12/2016

Had a great experiencing from Colonial VW of Medford. I just purchased a 2017 Jetta SEL and Nick assisted to in locating the exact vehicle I was looking for and was able to help me get it at a reasonable price! He was extremely helpful and knowledgable.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Purchasing a Volkswagen Tiguan

by happycustomer on 12/11/2016

I just purchased a 2017 Tiguan from Bryan Buckingham at Colonial Volkswagen of Medford. It was a wonderful sales experience with no pressure or rush to purchase. Bryan was very accommodating and showed me that he understood my needs as well as the product.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Caduste

by Capecodgirl on 11/19/2016

Caduste greeted me at the door when I drove up from the Cape. I was tired but determined to buy my dream car. There it was backed in at the showcase waiting patiently for me. I seriously cannot stress how easy Caduste made it for me. I was in and out and back on the cape in time to kiss my daughter good night. I want to say thank you to Tito, Josh, Mohammed and the two guys at the counter who went out of their way to make it happen. Give them the opportunity to sell you a car at a very fair price!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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