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North End Subaru

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Customer Reviews of North End Subaru

5.0
Overall Rating
5 out of 5 stars(59)
Recommend: Yes (9) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Outstanding service

by Mr Kelley on 12/01/2023

Sales department did a fantastic job with helping me purchase my new Subaru Impreza and delivering it in a timely manner. Thank you for your help and professionalism.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
59 Reviews
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5 out of 5 starssales Rating

Outstanding service

by Mr Kelley on 12/01/2023

Sales department did a fantastic job with helping me purchase my new Subaru Impreza and delivering it in a timely manner. Thank you for your help and professionalism.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Phenomenal Experience

by Holly C on 10/02/2023

Went back to North End Subaru for my 2nd Legacy. Justin in Sales was fantastic, Mike the Sales Manager and Mike the Finance Manager who worked with me were top notch! Very satisfied with my 2nd purchase of my new vehicle!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Stress free Car Buying

by Paula C on 06/18/2023

After our online inquiry we were greeted by Nick Cormier of North End Mazda's Sales team. Nick was great to deal with and unlike previous experiences at other Dealerships, this was a stress free experience. They were very fair valuing our trade in vehicle. And after our purchase Nick spent considerable time with us going over all the vehicle's features and functionality. Dealing with Michael Sparks, Finance Mgr, was also a very pleasant experience. we also were introduced to the Service and Parts Managers for any future needs. we highly recommend North End Mazda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Hassle free purchase and Excellent price point

by Doug S on 04/27/2023

North End Subaru was by far the easiest and smoothest, no smoke & mirrors transaction I have been a part of. Check them out if you are in the market for a vehicle. You will not be disappointed!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Dread the car buying process?

by Anonymous on 01/29/2023

Recently purchased my 2nd Subaru from North End Subaru making this my 5th Subaru. By far the best car buying experience I have had of all my car purchases. Greg Nuorimo and other sales team members fully embrace the customer experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Happy with my purchase

by Ray M on 11/17/2022

This is the second purchase I made from Bob Waite. That should say it all. He provided me with the necessary information and let me make my own decisions. He was not pushy, he responded right away whenever I reach out to him with any questions. He found what I was looking for at a fair price. I was in and out of the dealer whiten 2 hours. These people do not play games for profit. Very fair!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Easy to Make a Fair Deal

by David on 08/19/2022

This is our 7th Subaru purchased. Greg is excellent and makes outstanding recommendations about options, fair price for both trade ins and new vehicle. Greg took the time to make sure we understood the features of our new Forester and is willing to assist if we can't figure things out.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Ask for Greg Nuorimo!!!

by Tracey Howe on 07/30/2022

This is my third brand new Subaru purchase from North End Subaru. My first two were Cross Trek's and my most recent, a 2022 Forester Wilderness. I love everything about this dealership. They are "top notch". However, most of all is my salesman Greg Nuorimo who is nothing less than spectacular. He is a genuine people person and cares more about the customer needs rather than making the sale. He wants you to be happy with your purchase and did just that with me for the third time. He listens, I owe the business and works with you on every aspect of the sale process. He's simply the best!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Perfection

by Naomie on 07/13/2022

Zero complaints. Walked in yesterday assuming it was going to be a lot given the current situation in the world. Walked out today with my new car that I am kind of in love with already. Bob, Justin and Collette were all awesome and worked seamlessly together. Very different experience than I have had with any other dealership. Lots of options talked about, no pressure. They just kind of meet you where you're at and follow your lead. Would definitely recommend

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

best of the best

by Bruce P on 03/07/2022

My wife and I have purchased, leased, and had our Subaru's serviced At North End Subaru. Greg in sales has always had the answers and information to make our new buying experiences great. Tom in finance has always been there with the paper work set and ready to go. The service department has always been there when we needed to have either of our Subaru’s serviced or had other work done. I would suggest anyone interested in buying or leasing a new Subaru, and of servicing your Subaru, North End Subaru is the place to go

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great experience!

by Marianne Meyer on 12/17/2021

Justin was our sales person. Met him as we entered the showroom. He answered every question we had and guided us thru the process of ordering a new car with the options we wanted and kept us informed as to delivery timeframe. With the car shortage we knew we would have a wait time. Our car came in earlier than expected! Justin came in to the showroom, on his day off, to acclimate us to the new car and patiently walked us thru the safety features and paired our phones. The staff at North End are professional and very helpful. We felt at ease from the start. I would recommend this dealership to everyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Hidden Gem

by Nicky on 11/07/2021

Working with you was a great experience from start to finish. They patiently answered all my questions and helped me find a CX5 in my price range that I love. This was my first time buying a car myself - I'm so glad I made the trip up you all. Thank you specifically to Sean, Bryan, and Collette.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Do the Right Thing

by Julie R on 11/02/2021

Due to the microchip shortage, inventory was negligible within a 100 mile radius of our home. I called every Subaru dealer within that radius. Some were rude and let me know they were busy and there was no inventory or I was crazy to be looking. Some said they had inventory and were charging 3,000 to 5,000 dollars above MSRP. When I questioned one of them for doing so he actually laughed and said “because we can”. But then I called North End Subaru. Bob Waite was friendly, respectful and caring. He did not have inventory but worked with me, identified inventory that would be coming in and quoted a price just under Edmunds MSRP. He texted and emailed regularly until the vehicle arrived and I picked up my new Forester yesterday. Great vehicle, great dealership, and great salesmanship. Please choose them over the automile people who charge you more just because they can. A famous quote says “character is doing the right thing even when nobody is watching”. North End Subaru did the right thing even though they could have charged more as others did. Thank you North End Subaru and Bob Waite for a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Excellent experience buying my new car!

by Nancy Moore on 10/06/2021

Thanks very much to North End Subaru for an excellent car buying experience. I appreciate their straight forward approach in selling me my new Subaru Crosstrek. I was able to put a deposit on the car I wanted over the phone, as the car I was interested in was still in transit. I'm glad I was able to secure it in advance, and then just pick it up once it arrived. I was a bit intimidated by the many new technological advancements in new cars that I was unfamiliar with, but salesman Rob LaFlamme took the time to explain them all and by the time I left the dealership I felt comfortable driving home. I thought I would disable some of them, but I'm quickly learning to appreciate them all as Subaru has made their many safety and environmental features very user friendly. I'm so happy I found this dealership and highly recommend them to everyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Alex is the best!

by Raichel on 09/29/2021

amazing customer service, response time, availability, price, amazing customer service (again) just all around easy and great place to buy a car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Awesome car buying experience

by Michael Bender on 08/30/2021

I recently purchased my second Forester from north end Subaru. I had the pleasure of working with Rob Laflamme for both of my purchases. The forester I ordered took 3 weeks to arrive, but Rob kept me updated every step of the way. When I went sign the papers, they had everything ready so it literally took 10 minutes and we were done. They have certainly earned my business again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Highly Recommend

by Michael J on 08/12/2021

I have purchased many new cars over the years, but I have never had the level of professionalism and respect that I received from the folks at North End Subaru. Greg Nuorimo was an outstanding salesman. Usually a salesman will say something condescending or insulting in their eagerness to close the deal. Not this guy. He was straight up and extremely helpful. Had me try several different models to make sure me and my wife were absolutely happy with our choice. The car speaks for itself, he didn't have to push the product. I intend to keep coming back for any future purchases. Wish I knew about this place 20 years ago!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Customer Service!

by Wayne on 03/17/2021

Best car dealer experience ever! Greg Nuorimo over at North End Subaru in Lunenburg did a great job helping me purchase a new Subaru! No bull, no hassles, and no high pressure sales. Greg took a lot of his time to show me all the features of the car and to even assist me in getting my personal phone connected.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great experience buying my first car!

by Julie L on 01/27/2021

This past week I signed the papers to own my first car after leasing Hondas for nearly a decade. I came to North End Mazda after having a great experience prior when I came to get my old car detailed on a referral from my brother who also spoke highly of the dealership. They gave me a loaner vehicle for the day which I was so grateful for since I drove 45 minutes to get there. That was when I fell in love with Mazda. It felt so luxurious in comparison to my car that I knew I wanted to make the switch. A few months later and here I am. I can’t say enough about the entire staff here at North End Mazda. Not only were the team members who sold me the car awesome, but everyone there was so friendly and said hello or made sure I was taken care of. My first interaction was over the phone where I spoke with Scott who reached out in Mark’s absence to help me get started. My first impression over the phone was enough to set the other offers I received to the side. I went down to finalize everything a few days later and Scott was so helpful and I felt like he really listened to what I was asking for. Buying cars is not my strong suit but I didn’t feel like I needed a PhD in sales to have a conversation there. It was a very pleasant experience. Colette was also so great! She was super friendly and took the time to explain everything to me and worked within my budget for the final number. In comparison to past experiences at different dealerships, working with Colette was very enjoyable. I felt comfortable and as a result more confident in asking for what I needed. Lastly I want to mention how helpful Mark was in getting me set up in my new car. He went through every minute detail and I didn’t feel rushed at all. He was extremely patient and kind and communicated with me from the moment I arrived at the dealership to when I left. All in all I will be back and I will certainly refer anyone I know who is looking to join the Mazda family over to North End. Thanks again. Julie L.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Outstanding Experience

by Lauri G on 12/30/2020

This is the 4th Forester that I have purchased from North End Subaru. I had found and test drove a car and while waiting for some additional information I wanted to see the same vehicle in a different color. Rob didn’t hesitate to find the vehicle and drive it up to the front for me to see. The most important thing for me is that I never felt pressured to make a decision. Rob was extremely knowledgeable about the vehicle and its options and was able to explain them thoroughly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

North End Subaru blew me away again

by Lynette B on 12/23/2020

This is my third car buying experience with this dealership, that alone says a lot! In between my Subarus I bought Volkswagons, and each time it was a nightmare (over at Colonial in Westborough). Greg, Tom and Bob were all super helpful, not pushy at all and I literally was in and out with my new Outback in one hour! One hour is unheard of! They went out of their way to get me the exact color and specs I was looking for. I’ll be a North End Subaru customer for life!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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