AutoFair Ford of Haverhill

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
10:00 AM - 6:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of AutoFair Ford of Haverhill

2.3
Overall Rating
(3)
Recommend: Yes (1) No (2)
Write a review: Sales | Service
9 Reviews
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sales Rating

Certified Preowned Vehicle

byAlexM007on 11/27/2017

Went to Autofair Ford after seeing a vehicle on their website. After a frustrating negotiation on a certified preowned vehicle myself and sales manager Matt finally were able to shake hands on a vehicle I was interested in. Went in on a Saturday to do my final “walk around/through” and final test drive before I submitted my deposit, at that time I noticed damage to the body, I still wanted the vehicle though and was told that “it will be fixed before you take possession of it, we’ll call you Monday with an estimated time for repair completion and you can give a deposit after we know more information from the body shop”….Well I waited until Monday just to find out that they sold the vehicle out from under me…. I am absolutely in disbelief that any dealer would do such a thing, never mind a Ford dealer… I am so disappointed with Autofair Ford, I will never go back, and I will spread the word of my experience every place I can! What a disgrace to all Ford dealerships, you people should be ashamed of doing such a thing! Very poor management! What a waste of my time, I’m absolutely disgusted.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

over charges

byMarkC01835on 01/24/2017

Don't use the service department. (Or buy car a from them) My key broke off in the ignition. My first quote was $450 the 2nd was $560, them I get the phone call of $937.21 ($689.62 in labor) I was at there mercy. When the job was completed and I went to pick it up, I was told that the service department wanted to charge me even more, but the counter guy went to bat for me and said we can't charge more. Then he tells me I need another $1,100 in brake repair and 2 tires. I was stupid for the key but not for additional repairs. Keep your money and go somewhere else. I hate this place.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Great dealer and Dealership

byBostongregon 12/09/2016

Shopped around a bit and talked with many dealers on a new F150. Stopped in at AutoFair expecting the same responses as all the other dealers... complete opposite, Ashley helped me get exactly what I wanted at the price I was willing to pay + free extras on the truck & a new 50" TV! This is my 6th F150 and I've never referred a dealership or salesperson on any past sale. Highly recommend AutoFair Ford Haverhill and Ashley as a sales person. Checkem out!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

There all [non-permissible content removed] At Auto Fair Ford "WATCH OUT"

byBrianKarenon 09/17/2015

They Lie , Tag Team you with 4 or 5 Managers all Claiming they know what there DOING , Screw Up all your Paperwork for your Financing , Tell you a car is CERTERFIED when its not , Keep raising your interest rate and length of your loan. Tell you employees are fired when there actually still working at the dealership , Won't give you the PRICE of the vehicle even when you ask 6 TIMES for it , This is the worst DEALERSHIP my wife and I had gone to in over 30 years. RUN DON"T WALK AWAY FROM AUTO FAIR FORD OF HAVERHILL!!!!!!!!!!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

I Wouldn't If I Were You...

bynhreviewer3on 08/22/2015

My husband and son ultimately decided to purchase a vehicle from this dealership, and then it got difficult. They will tell you their story; mine is this: After telling my husband that all that was needed was for me to email them a copy of my license (so that I wouldn't have to make the three-hour round trip down there), the story changed the following day and I was told I WOULD have to come down. After much discussion with multiple players, it was determined that email would suffice. Done. (First sign of trouble: nobody seemed to agree on process.) By 1pm I had emailed my license and wire-transferred the dollar amount (though it took several conversations to determine what that was...told one number initially and then told to wire transfer a greater sum. They finally figured it out. Second sign of trouble: Not very professional, and definitely not confidence-inspiring.) Provided sales person with the Federal wire number, and indicated it should be in their account immediately; requested that I be notified so that we could proceed. (Time was of the essence). Several unreturned phone calls and emails later, finally got hold of the salesperson at 6:40pm, and he claimed that wires "usually take 24-48 hours to appear" (Better change your bank, bud) and he hadn't bothered to check. Major frustration. (Third sign of trouble: if salesperson cannot be bothered to communicate with you per your request, it indicates a level of arrogance or ineptitude that is just not acceptable.) After being told by yet another sales associate/person that we would be contacted "first thing in the morning" regarding receipt of the wire (and 'first thing' went from 9am to 10am in the blink of an eye), we waited for the call or email to no avail. Son finally called to ask for confirmation, spoke to lovely person in charge of internet sales who offered us a $50 gas card for our trouble. Told that our salesperson had gone from one meeting into another without bothering to call. Finally called, confirmed receipt of $, and, as previously agree upon, we arranged for car to be driven to us late that morning. (Fourth sign of trouble: See third sign!) Two gentlemen arrived with car, we signed paperwork, though they had been instructed by salesperson to get a copy of our registration! I refused; we had paid for the car, title was now ours, and they had no right to a copy of the registration. Never heard of such a thing. (Fifth sign of trouble: Why on earth would they need a copy of MY registration? They couldn't give a reason, other than that the salesperson had demanded it.) Son took the car in for inspection and there is an issue with the muffler...Inspector said car battery had either died or been disconnected and the emissions tests were incomplete. (Sixth sign of trouble: no mention of after-market alterations, and son indicated not on the CarFax. I did not get opportunity to check CarFax, so that one may be on us.) In short, I told my son that he should have looked for [non-permissible content removed]...I've purchased several cars over the years and never experienced such blatant arrogance and incompetence. Proceed at your own risk; there are plenty of better and more enjoyable ways and places to purchase a car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buen Diler

byCubyPRon 08/01/2015

este car dealerships me ayudo a mi lo que no pudo hacer bil de luca,chevy en lawrence,kelly infiniti esta gente me consiguieron un prestamos mas pagaron el carro que devia.Gracias a Werak Ngoy recomiendo este diler si tienes el credito bajito como yo

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience!

bythanksAutofairon 07/11/2015

I started with the online department and spoke with Jenna and Kim, they were most helpful! I was interested in a used vehicle but wasn't exactly sure what I wanted as I had just totaled mine. I ended up coming in for an appointment and worked with Landy in Sales...he was great! Very thorough, understanding and helped me find the perfect used car! Thanks AutoFair for all your help

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

[non-permissible content removed]

byChikyldon 07/07/2015

Same as previous review posted. Drove all the way to the dealership only to have the car " just sold" 5 mins ago. When I had been speaking with a sales rep via email that morning confirming my test drive for that evening. They are either ill informed on their own inventory or they think these types of games will interest buyers. You have been warned!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Watch Out

byCar159on 07/04/2015

Just had the old good news/bad news routine pulled on me after I drove 40 miles to the dealership to buy a car. First the bad news-the car I was interested in “was just damaged yesterday”. They had three opportunities to tell me about this prior to my departing the house-(1)online chat, (2)phone message, (3) live phone call-but waited until I arrived at the dealership to tell me the car was damaged. They had “good news” for me, which I’m sure would have been some discount or other gimmick on another vehicle. To be fair, I didn’t stay to hear the “good news” part, so I will never know the wonderful opportunity they were prepared to bestow upon me. When I got home, I looked back at the add for the vehicle to be sure I didn’t miss something (creating the misunderstanding) before writing this review. Taking a closer look at the Carfax report, it says that car was sold as Ford Certified Pre-owned vehicle last week. So which is it? Was it dinged yesterday or sold last week? Either way, the fact that they were not upfront with me from the beginning is no way to do business. In the time it has taken me to write this, they have taken down the add for the car in question, don’t worry though-I have screen shots and a copy of the Carfax report I’ll share with Ford Corporate at some point While the drama was playing out with me inside the dealership, outside in the lot my significant other was looking at a car she was interested in. It was a used car, not a Ford so there was no sticker on the vehicle. She had two different salespeople approach her at separate times. When both were asked what the price was, neither would answer the question directly. Both stated that price would be disclosed after a test drive-“we want you to love it before we talk price”. Good salesmanship or questionable tactics, you can decide In all honesty, I probably would not have made the drive to the dealership if they had been straight with me about the car I was interested in (no sale today), but I would have listened to “good news” option (possible sale tomorrow) and I definitely would not be writing this negative review now (no sale ever).

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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