Customer Reviews of Sarat Ford Lincoln
Review type:
F350 Tremor
by RGKlopfer on 07/07/2025
Great Selection! Great Service! No Pressure! Will Definitely Come Back In The Future!!
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The following reviews are more than two years old. They are not included in the overall rating.
169 reviews
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very very happy
by xgreg on 07/26/2015from the time I walked in to the time my car was delivered I was very happy. I got a new salesmen , what a great kid. I love coming here to buy my cars because I never get pressured to buy, its on my time. I've bought most of my cars here… and will be back to get another one in about a year, going to trade in my 2010 I bought here for the next size up. thanks again keep up the great job, will send friends and family here always. My daughter just bought a new car about a mouth ago, and she's very happy also!!!Completely satisfied
by sean175 on 07/26/2015From drop off to pick up everything went smoothly. Price was very fair and all the work was finished in less than 1 day.The Works Oil change
by Mark0721 on 07/25/2015I have Had my truck since 2005 so for 10 yrs now i have been coming to Sarat Ford and have had super Service from the customer service people to the mechanics at times ,keep up the good work ,,Thanks MarkCompliment
by fordex2013 on 07/25/2015This service trip was for a State Inspection only. The task was completed quickly and I was out in a very short time.Recall Fix
by Engineer925 on 07/25/2015Work was done. Took about an hour which was what I expected.Auto Body
by mustang73gt on 07/22/2015Timely agree on a time they started then originally agree on. Professional and courteousNice Work.
by Gums on 07/08/2015updated 07/17/2015Mike is an exceptional worker. We appreciate his help with all our car services. Glad he is there !!!Ford F250
by whaleaj on 07/08/2015work done professionally and ahead of schedule. Major work on starter and fly wheel. Truck running well. A great service dept.2013 Focus 30,000 mile maintenance
by Mach1dude on 07/07/2015Brought it in at the scheduled time and returned to me less than an hour later. Reviewed results with service tech and was on my way. Been going to Sarat Ford Lincoln for many years. Never disappointed.good service ... have to fight for what you need
by xtremeskiier on 05/05/2015Service was good. Had a 7am appointment for a bad speaker, did not here from them until 3:30 PM which I felt was a little long. I found that the communication between departments was lacking, causing me to do a lot of legwork, but they took… care of me and overall I'm satisfied.A great experience
by Don6985 on 05/04/2015Mr. Hughes was patient and offered no pressure as he helped us go through the inventory and ultimately choose the car we chose. The other individuals we met gave us good service and answered all our questions. We would certainly recommend… this dealership.Review
by Sherryndavid on 04/28/2015Ok but bummed about scratches and remote keypad Would be great if they were to our satisfaction.Terrific Service
by MKCLTD2 on 04/28/2015Timely, complete, well coordinated with All Star and my MKC returned safe and sparkling clean. I'll be back!Familiar...
by adrenalin42 on 04/28/2015Going to Sarat is like going to McDonald's...you always know what to expect...Courteous service rep
by hybridsolar on 04/27/2015Service rep was polite and courteous, and did a great job of taking care of work and keeping me informed.good
by mgawel55 on 04/01/2015Good service but could not wait for a routine oil change. Live an hr awayFriendly, no pressure and knowledgeable staff.
by netuna on 03/26/2015The best dealership in the Valley.Service for a lemon
by suemagooo on 03/13/2015We bought a 2014 Ford Fusion and within the first year, the headliner started falling off of the ceiling by the rear window. When this was brought to their attention, they told us that they would not repair it unless it was a hazard to… drive it and blocking our vision out of the rear window, even thought we have full bumper to bumper warranty. Well, the sag is pretty bad and it does partially block our vision. We have a infant, which is our main concern and they are aware of that. Since that is a hazard, they finally told us they will repair it about two weeks later and after frustration and argueing with them! But now the problem is that according to them, this is happening to all the Ford Fusions and the Ford Focus', so they've put a halt on all production of headliners! Now, this is going on about three months and we have still heard no word from them. When we went to the sales department to try to get some help from our dealer, he said he's never heard of this and they've sold many of these two types of vehicles. Makes me think they sold us a lemon and they definitely don't want to take responsibility for the piece of crap, and they are avoiding us at all cost! When I tried to trade it in for a "good deal", they basically did not take any money off of it for a trade-in. This was the first Ford I bought in about 20 years after I pledged not to buy Ford's anymore. Now I remember why I made that pledge. I plan on trading it in and I will never step foot into a Ford dealership again!! Sarat Ford did not stand by their reviews of great customer service!oil change tire rotation
by mustang73gt on 03/07/2015Great timely service. Great customer serviceVery Pleased
by calilily on 02/27/2015updated 03/06/2015Jeff Sarat was a total pleasure to work with on leasing a new car. I have been in the customer service business for years, his was spot on. All three of the gentlemen that helped with the process, the night I picked up the car also were… excellent.Sarat Ford Very Good
by Wkachamp on 02/27/2015updated 03/06/2015Sales staff was extremely nolagable about the cars they sell. Finance associate was as well. Vehicle was as expected. I drove 1 1/2 hrs to do business there and was glad I did.
Ford F-350 Super Duty
Ford Transit Cargo Van
Lincoln Nautilus
About our dealership
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by Andy James on 07/08/2025